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Tier 1 Customer Service Rep Jobs (NOW HIRING)

Recology Service Center

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or ...

Versa Tags

Customer Service Representative

Cuba, MO · On-site

$14.25 - $19.25/hr

Minimum 2 years in a fast-paced retail customer service environment, or 1 year in a call center ... Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Who We Are Alco Air is a trusted name in home services, delivering top-tier HVAC and plumbing to ... The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and ...

Tier 1 Contracting

Be Seen First

Outside Sales Representative

Norman, OK · On-site

$24K - $200K/yr

About Us Tier 1 Contracting is a trusted construction and restoration company specializing in ... We are committed to delivering exceptional workmanship, outstanding customer service, and reliable ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Escalate complex issues to Tier 2/technical teams Ticket Management & SLA Ownership * Prioritize ... You adapt quickly across tools and workflows Required Experience & Skills * 1-2 years in:

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How much do tier 1 customer service rep jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for tier 1 customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Tier 1 Customer Service Reps, and how are they typically addressed within the team?

Tier 1 Customer Service Reps often face challenges such as handling high call volumes, addressing repetitive inquiries, and managing occasionally frustrated customers. To help with these challenges, teams typically provide extensive training, access to a knowledge base, and regular coaching sessions. Many companies also encourage collaboration, allowing reps to escalate complex issues to higher tiers or consult with team leads for support. This structure ensures that Tier 1 reps can focus on resolving common issues efficiently while developing their communication and problem-solving skills.

What is the difference between Tier 1 Customer Service Rep vs Customer Support Specialist?

AspectTier 1 Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma; additional certifications may be preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online chat
Employer & Industry UsageRetail, telecom, service industriesTech, software, telecommunications
Common Search & ComparisonCustomer Service RepCustomer Support Specialist

While both roles involve assisting customers, Tier 1 Customer Service Reps typically handle basic inquiries and issues, focusing on general support. Customer Support Specialists often deal with more technical or complex problems, requiring additional product knowledge or technical skills. The roles overlap in customer interaction but differ in complexity and specialization.

What are the key skills and qualifications needed to thrive as a Tier 1 Customer Service Rep, and why are they important?

To thrive as a Tier 1 Customer Service Rep, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and call center phone systems is usually required. Patience, active listening, and a positive attitude help you resolve customer issues efficiently and create a welcoming experience. These skills and qualities are vital for delivering prompt, accurate support and maintaining customer satisfaction in a frontline service position.

What are Tier 1 Customer Service Reps?

Tier 1 Customer Service Representatives are frontline support staff who handle the initial contact with customers seeking assistance. They typically respond to basic inquiries, resolve common issues, and provide information about products or services. If a problem is more complex or requires specialized knowledge, Tier 1 reps escalate the issue to higher-level support teams. Their goal is to ensure a positive customer experience and resolve issues efficiently.
More about Tier 1 Customer Service Rep jobs
What cities are hiring for Tier 1 Customer Service Rep jobs? Cities with the most Tier 1 Customer Service Rep job openings:
What job categories do people searching Tier 1 Customer Service Rep jobs look for? The top searched job categories for Tier 1 Customer Service Rep jobs are:
Tier 1 Customer Service Rep jobs near you
Customer Service Representative 1

Customer Service Representative 1

Forward Air Corporation

Laredo, TX • On-site

Full-time

Posted 17 days ago

Job description


Position: Customer Service Representative
Job Description:
The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
  • Answer incoming customer calls and provide detail information
  • Notify customers daily of freight availability
  • Data entry (domestic and international bills)
  • Maintain a driver sign in log
  • Maintain a cash log file
  • Maintain files in order and as outlined in the operations procedures and policy manual
  • Perform daily audits on all outbound shipments
  • Arrive inbound manifest and close out outbound manifest in the AS400
  • Consistently monitor e-mail request and provide detail information in a timely fashion
  • Regular and dependable attendance
  • Prepare in-bond documentation (Smaller stations only)
  • Acceptance of "containers" and proper documentation (Smaller stations only)
  • Office cleanliness: vacuum and trash empty (Smaller stations only)
  • Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
  • Other duties as assigned

Requirements:
  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with employees and managers
  • Desire for a long-term career with an industry leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
  • Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
  • Ability to handle heavy work load and work well under pressure
  • Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
  • High school diploma or GED equivalent
  • Must be able to pass basic hazardous materials training

Skills:
  • Ideal candidate will possess a "can do" attitude with a "will do" work ethic
  • Must have the ability to work in a fast paced environment
  • Strong verbal and written communication skills
  • Experience with AS400 operating systems is a plus
  • Transportation industry knowledge and experience is a plus
  • Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.
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