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Technical Support Representative Jobs (NOW HIRING)

shentel

Technical Support Rep I

Chillicothe, OH

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Chillicothe, OH

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Edinburg, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Chillicothe, OH

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Chillicothe, OH

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Harrisonburg, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

State College, PA

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

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Technical Support Representative information

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$12

$21

$31

How much do technical support representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the role of a technical support representative?

A technical support representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions clearly, often using troubleshooting tools and knowledge bases, and may document interactions for future reference. Strong communication skills and technical knowledge are essential for this role.

What Does a Technical Support Representative Do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by Technical Support Representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

Is IT hard to get a tech support job?

Getting a technical support representative position can vary in difficulty depending on the required skills and experience. Entry-level roles often require basic knowledge of computer systems, troubleshooting, and customer service, while more advanced positions may need certifications like CompTIA A+ or relevant technical expertise. Building relevant skills and gaining certifications can improve job prospects in this field.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and provide quick responses, but it does not fully replace human support representatives. Tech support roles still require human skills such as troubleshooting complex issues, customer communication, and problem-solving, making AI a tool to augment rather than replace the job. Support representatives often use AI-powered tools to improve efficiency and focus on more complex tasks.

What does a technical service rep do?

A Technical Support Representative assists customers by diagnosing and resolving technical issues related to products or services. They communicate solutions via phone, email, or chat, often using troubleshooting tools and technical knowledge to ensure customer satisfaction and proper product functioning.

What are the key skills and qualifications needed to thrive as a Technical Support Representative, and why are they important?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are Technical Support Representatives?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
What cities are hiring for Technical Support Representative jobs? Cities with the most Technical Support Representative job openings:
Who are the top companies hiring for Technical Support Representative jobs? The top employers for Technical Support Representative jobs are:
What states have the most Technical Support Representative jobs? States with the most job openings for Technical Support Representative jobs include:
What job categories do people searching Technical Support Representative jobs look for? The top searched job categories for Technical Support Representative jobs are:
What are popular job titles related to Technical Support Representative jobs? For Technical Support Representative jobs, the most frequently searched job titles are:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Rep I

Technical Support Rep I

shentel

Chillicothe, OH

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

68th of 82 rated telecommunications companies

Job description

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! 

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. 

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
• Promote quality customer experience with honest and committed customer care. 
• Engage in real-time troubleshooting with customers to resolve technical issues. 
• Educate residential Shentel customers about the installation and use of products. 
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

We offer a great work environment and competitive total compensation package that includes:
• World class 401(k) – up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays

You worked hard for the following:
• Your reputation as a successful customer service professional who meets and exceeds goals
• Your high school diploma or equivalent
• One year of customer service or call center experience

We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel’s Technical Support Team!

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