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Technical Support Representative Jobs (NOW HIRING)

Hexagon Geosystems

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Generac

Technical Support Representative

Pewaukee, WI · On-site

Position Overview The Technical Support Representative III provides advanced technical support for Generac generators, transfer switches, solar inverter systems, and battery energy storage products.

Hexagon

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Generac

Technical Support Representative

Reno, NV · On-site

Position Overview The Technical Support Representative III provides advanced technical support for Generac generators, transfer switches, solar inverter systems, and battery energy storage products.

Hexagon

Technical Support Representative

Livermore, CA · On-site

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Gemini

Technical Support Representative

Atlanta, GA · On-site

$60K - $95K/yr

The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements ...

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How much do technical support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Remote

Hexagon Geosystems
See more jobs at Hexagon Geosystemsexternal

$70K - $90K/yr

Full-time

Posted 24 days ago

Job description


Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon's DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the "autonomous revolution."
Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.
We are looking for a Technical Support Representative to join our Global Support Organization.
Responsibilities include but are not limited to:
  • Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
  • Provide a friendly, courteous experience for customers
  • Address customer problems within established response time
  • Suggest changes and methods for the improvement of our products
  • Verify, and if necessary, report defects when encountered during testing, support or training

Quality Control
  • Test new versions and updates
  • Confirm bug fixes and maintain bug tracking system

Other Tasks
  • Assist with the development and editing of training guides and videos
  • Provide training and support for customers, salespeople and internal staff

Desired Skills
Skills and Qualifications
  • College degree preferred or equivalent work experience in computer or information technology
  • Experience in the construction industry and AGTEK products
  • Must be reliable and punctual with a strong work ethic and self motivated
  • Outstanding interpersonal skills and a positive attitude
  • Ability to quickly master and explain software
  • Articulate and well-spoken with excellent phone and email etiquette
  • Must work cooperatively with other team members
  • Is willing to travel occasionally

Compensation
We offer a competitive salary range of $70,000-$90,000, comprehensive benefits, and expense reimbursement, along with extensive training, excellent support, and a collegial work environment with long-term career growth opportunities at a leader in this niche market.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.

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