Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued ...
Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued ...
We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking by allowing scheduled in-office time dedicated to ...
We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking by allowing scheduled in-office time dedicated to ...
THE ROLE The Technical Support Representative, reporting to the Manager, Enterprise Business Systems, is responsible for providing technical assistance and support to customers using our products ...
Quick apply
THE ROLE The Technical Support Representative, reporting to the Manager, Enterprise Business Systems, is responsible for providing technical assistance and support to customers using our products ...
THE ROLE The Technical Support Representative, reporting to the Manager, Enterprise Business Systems, is responsible for providing technical assistance and support to customers using our products ...
THE ROLE The Technical Support Representative, reporting to the Manager, Enterprise Business Systems, is responsible for providing technical assistance and support to customers using our products ...
The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative . The successful candidate will be responsible for delivering premier service and ...
The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative . The successful candidate will be responsible for delivering premier service and ...
As we continue to grow, we're looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our ...
Quick apply
As we continue to grow, we're looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our ...
As we continue to grow, we're looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our ...
Quick apply
As we continue to grow, we're looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our ...
Job Summary • The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent ...
Job Summary • The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent ...
Rep, Technical Support
Markham, ON · On-site
Job Summary • The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent ...
Rep, Technical Support
Markham, ON · On-site
Job Summary • The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent ...
Technical Support Representative - H135 (Aircraft Maintenance Engineer License Required)
Fort Erie, ON · On-site
WE'RE LOOKING FOR A TECHNICAL SUPPORT REPRESENTATIVE (H135) POSITION LOCATION: PORTAGE LA PRAIRIE, MB DURATION: 13 MONTH CONTRACT ROLE The Technical Support Representative serves as the dedicated, on ...
Technical Support Representative - H135 (Aircraft Maintenance Engineer License Required)
Fort Erie, ON · On-site
WE'RE LOOKING FOR A TECHNICAL SUPPORT REPRESENTATIVE (H135) POSITION LOCATION: PORTAGE LA PRAIRIE, MB DURATION: 13 MONTH CONTRACT ROLE The Technical Support Representative serves as the dedicated, on ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
Technical Support Representative - Pacific Time Zone
Toronto, ON · Remote
CA$55K - CA$65K/yr
About the job Join the Technical Support team, where you will be at the forefront of delivering exceptional customer service to clients worldwide. You'll join a dynamic Technical Support team ...
Technical Support Representative - Pacific Time Zone
Toronto, ON · Remote
CA$55K - CA$65K/yr
About the job Join the Technical Support team, where you will be at the forefront of delivering exceptional customer service to clients worldwide. You'll join a dynamic Technical Support team ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
CA$19.50/hr
WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...
Store Technical Service Representative (Part Time)
CA$17.60 - CA$20.21/hr
In this role, you will provide technical support to customers by understanding their needs and ... What you'll do as a store technical service representative: * Create an amazing customer experience ...
Store Technical Service Representative (Part Time)
CA$17.60 - CA$20.21/hr
In this role, you will provide technical support to customers by understanding their needs and ... What you'll do as a store technical service representative: * Create an amazing customer experience ...
Technical Support Representative information
What does a technical support representative do?
Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.
What are some common challenges faced by technical support representatives, and how can they be overcome?
Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.
What is the difference between Technical Support Representative vs Customer Service Representative?
| Aspect | Technical Support Representative | Customer Service Representative |
|---|---|---|
| Required credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service training |
| Work environment | Call centers, IT departments, technical support teams | Call centers, retail, service industries |
| Employer and industry usage | IT, telecommunications, electronics companies | Retail, hospitality, healthcare |
| Common search intent | Technical troubleshooting, product support | Customer inquiries, service issues |
The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.
How much does a technical support representative make?
The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.
What are the key skills and qualifications needed to thrive as a technical support representative?
A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.
What is a technical support representative?
Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
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What job categories do people searching Technical Support Representative jobs in Ontario look for? The top searched job categories for Technical Support Representative jobs in Ontario are:
What cities in Ontario are hiring for Technical Support Representative jobs? Cities in Ontario with the most Technical Support Representative job openings:
What are popular job titles related to Technical Support Representative jobs in ON? For Technical Support Representative jobs in ON, the most frequently searched job titles are:
- technical customer support representative
- technical support specialist
- technical customer support specialist
- technical customer service representative
- technical support professional
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- help desk representative
Technical Support Representative
Toronto, ON • On-site
Full-time
Re-posted 17 days ago
Job description
About Velox Velox Imaging provides the latest and greatest imaging solution for diagnostic clinics and small hospitals. We organize electronic documents and images for millions of patients, helping imaging centres go paperless and improve quality of care. We are a small team working towards a common goal: building a kick-ass online application to help clinics manage their patients.
Known for extraordinary customer service and based in Woodbridge, Ontario, Velox Imaging serves customers all over Canada. Located at Langstaff and Jane, our open concept office is designed with team collaboration in mind - no cube farms here. Job Description Top-rate customer experience is one of the things that define Velox.
We take an active interest in our customers' businesses, resolve technical problems and out of our way to provide an above and beyond experience. Think you have what it takes to join this kind of team. What you will do: Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued and heard in each interaction.
Conduct your own investigations for complex issues and uncertain situations. The team is here to help you with that, though it is expected that with time your will learn the product hardware and software specifics. Learning is not an option, it is a must.
Keep track of ongoing issues, resolving problems with the team and keeping customers up-to-date on resolution progress. Gather customer feedback and help the team in planning the new features. Pilot launch and introduce new features for the customers.
Turn any situation, including bad ones, into an extraordinary experience for our customers. Execute on creative ways to help make our customer feel loved and supported - this includes gifts and wider initiatives. What we expect from you: Excellent communication skills, both on the phone and email Expert technical skill level in computer hardware, operating systems and applications; experienced in troubleshooting operating system issues and virus/malware removal Strong understanding of network setup and diagnostics Desire to get things done, resolved and finished Open-mind and willingness to learn new things.