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Technical Customer Service Representative Jobs in Ontario

Concentrix

CA$19.50/hr

WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will: * You are the point of contact for all technical inquiries about hardware, software, or other designated ...

Linamar

Customer Service Representative

Salford, ON

Customer Service Representative Job Summary: The Customer Service Representative role is essential ... This role requires passion for helping people, strong technical aptitude, and the ability to thrive ...

Linamar

Customer Service Representative

Salford, ON

Customer Service Representative Note: This role is for a short-term contract. Job Summary: The ... This role requires passion for helping people, strong technical aptitude, and the ability to thrive ...

High's

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

High's

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

CARROLL INDEPENDENT FUEL COMPANY

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsTechnical Customer Service Representative JobsTechnical Customer Service Representative Jobs in Ontario

Technical Customer Service Representative information

See Ontario salary details

$10

$18

$29

How much do technical customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical customer service representative in Ontario is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.91 per hour, depending on experience, location, and employer.

What is a technical customer service representative?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are the key skills and qualifications needed to thrive as a technical customer service representative?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are some common challenges technical customer service representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

What are popular job titles related to Technical Customer Service Representative jobs in Ontario?

For Technical Customer Service Representative jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Technical Customer Service Representative jobs in Ontario look for?

The top searched job categories for Technical Customer Service Representative jobs in Ontario are:

What are popular job titles related to Technical Customer Service Representative jobs in ON?

For Technical Customer Service Representative jobs in ON, the most frequently searched job titles are:

Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,295 per year, or $18.9 per hour.

Technical Customer Service Representative

CompuSave Computers Inc.

Norwich, ON • On-site

CA$40K - CA$52K/yr

Full-time

Re-posted 5 days ago

Job description

About Us CompuSave Computers Inc is a trusted provider of technical support, computer hardware, accessories, and office products in Norwich, Ontario, Canada. Our commitment to excellence in customer service and technical expertise sets us apart in the industry. We pride ourselves on delivering innovative solutions and reliable support to businesses and individuals alike. Job Description We are seeking a dynamic individual with strong PR skills to join our team as a Technical Customer Service Representative. This role is crucial in providing technical sales assistance and initial technical support to our customers, allowing proper triaging of technical concerns while also ensuring positive interactions and fostering strong relationships. The ideal candidate will possess a solid technical background, excellent communication skills, and a passion for delivering exceptional customer service. Responsibilities 1. Serve as the first point of contact, and Level 1 technical support for customers seeking technical assistance via phone, email, or in-person. 2. Provide timely and accurate responses to customer requests relating to technical sales inquires and technical support concerns. 3. Perform initial troubleshooting of technical problems, triaging concerns and escalating complex issues to Level 2 support or appropriate departments as needed. 4. Maintain a professional and courteous demeanor while assisting customers, ensuring a positive support experience. 5. Document customer interactions, issues, and resolutions accurately in the company's systems. 6. Follow up with customers to ensure their technical issues have been resolved to their satisfaction. 7. Stay up-to-date with the latest technology trends, products, and services to better assist customers. 8. Collaborate with other team members to share knowledge and improve overall customer support experience. 9. Participate in training sessions and workshops to enhance technical skills and customer service techniques. Requirements  1. High school diploma or equivalent; post-secondary education in a related field is preferred. 2. Proven experience in technical support or customer service role in a technology-related industry. 3. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users. 4. Exceptional problem-solving skills with the ability to diagnose and resolve technical issues efficiently. 5. Patience and empathy when dealing with customers experiencing technical difficulties. 6. Strong interpersonal skills with a focus on building positive relationships with customers and colleagues. 7. Ability to multi-task in a highly varied work environment. 8. Proficiency in using various software and other relevant tools for tracking customer interactions and managing support tickets. 9. Flexibility to work weekends as needed. If you are passionate about technology and providing exceptional customer service, and you meet the above requirements, we encourage you to apply for the Technical Customer Service Representative position at CompuSave Computers Inc. Join us in our mission to deliver reliable technical solutions and outstanding support to our valued customers in Norwich, ON, and beyond. How to Apply  Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.  We will review applications as they are received and look forward to hearing from you.