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Technical Service Representative Jobs (NOW HIRING)

Kop-Coat, Inc.

Technical Service Rep

Millersburg, OH

Technical Service Representative Department: Sales Reports To: Regional Sales Manager Status: Exempt (Salaried) Position Overview The Technical Service Representative is responsible for managing day ...

Amrize

Technical Service Representative

Portland, OR

$70K - $85K/yr

We're seeking a Technical Service Representative who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity.

New

ULINE

Technical Service Representative

Waukegan, IL

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Kenosha, WI

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Glenview, IL

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

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Technical Service Representative information

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$14

$26

$44

How much do technical service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are some common challenges Technical Service Representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What does a technical service representative do?

A technical service representative provides technical support and assistance to customers or clients, troubleshooting hardware, software, or product issues. They often communicate via phone, email, or chat, and may use diagnostic tools or knowledge bases to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Service Representative, and why are they important?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

What is a Technical Service Representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What is a technical service job?

A technical service job involves providing technical support, troubleshooting, and maintenance for products or systems, often requiring knowledge of specific tools, software, or equipment. Technical service representatives assist customers or internal teams to resolve technical issues, typically working in environments that may include on-site visits or remote support, and often require technical certifications or training.

What is the role of a technical representative?

A Technical Service Representative provides technical support and assistance to customers, troubleshooting product or service issues, and ensuring customer satisfaction. They often work with technical tools, documentation, and may require certifications or technical knowledge relevant to their industry. Their role involves communication, problem-solving, and maintaining product or service quality.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on more complex problems. However, AI tools complement rather than replace technical service representatives, who provide personalized assistance and advanced technical expertise. The role of a Technical Service Representative involves understanding customer needs and applying technical knowledge, which remains essential despite automation advances.
More about Technical Service Representative jobs
What cities are hiring for Technical Service Representative jobs? Cities with the most Technical Service Representative job openings:
Who are the top companies hiring for Technical Service Representative jobs? The top employers for Technical Service Representative jobs are:
What job categories do people searching Technical Service Representative jobs look for? The top searched job categories for Technical Service Representative jobs are:
Technical Service Representative jobs near you
Infographic showing various Technical Service Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Technical service rep

Technical service rep

Global Channel Management, Inc.

Concord, CA

$16/hr

Contractor

Posted 22 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Technical Service Representative requires:


  • 1 year customer service
  • IT experience
  • Configuring, mapping



Technical Service Representative duties:


  • responding to service request
  • supporting the client with installing new devices, mapping printers,
  • Managing and ordering supplies


Additional Information

$16/hr

12  months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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