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Technical Service Representative Jobs (NOW HIRING)

Kop-Coat, Inc.

Technical Service Rep

Millersburg, OH · On-site

Technical Service Representative Department: Sales Reports To: Regional Sales Manager Status: Exempt (Salaried) Position Overview The Technical Service Representative is responsible for managing day ...

ULINE

Technical Service Representative

Milwaukee, WI · On-site

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Waukegan, IL

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Glenview, IL

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Kenosha, WI

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

Amcor

Technical Service Representative

Oshkosh, WI

$135K/yr

Technical Service Representative III Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate ...

Amcor

Technical Service Representative

$135K/yr

Technical Service Representative III Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate ...

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How much do technical service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical service representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What are the key skills and qualifications needed to thrive as a technical service representative?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges technical service representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

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Cities with the most Technical Service Representative job openings:

Who are the top companies hiring for Technical Service Representative jobs?

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What job categories do people searching Technical Service Representative jobs look for?

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Technical Service Representative jobs near you
Infographic showing various Technical Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Service Rep

Kop-Coat, Inc.

Millersburg, OH • On-site

Full-time

Re-posted 18 days ago

Job description

Technical Service Representative

Department: Sales
Reports To: Regional Sales Manager
Status: Exempt (Salaried)

Position Overview

The Technical Service Representative is responsible for managing day-to-day service needs for assigned customer accounts and territories. This role ensures effective product performance, supports customer operations, and delivers high-quality technical service through on-site support, troubleshooting, and training.

Key Responsibilities
  • Provide hands-on technical service and support for coatings and finishing processes
  • Troubleshoot customer issues and deliver timely, effective solutions
  • Conduct on-site product testing, refinement, and process improvement
  • Train customer personnel on product use and application techniques
  • Maintain accurate documentation of service activities and process changes
  • Perform process audits to ensure quality and consistency
  • Stay current on product knowledge and industry trends
  • Collaborate with internal teams to resolve complex technical challenges
  • Represent the company professionally at customer sites, trade shows, and industry events
  • Provide regular updates and reports on service activities and performance
Qualifications

Required:

  • High school diploma or equivalent
  • Minimum of 1 year of finishing or related laboratory/formulation experience
  • Valid driver's license and ability to travel frequently

Preferred Skills & Abilities:

  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to train and influence customer personnel
  • Strong organizational and analytical abilities
  • Self-motivated with a proactive, results-driven mindset
  • Proficiency in Microsoft Office (Word, Excel)
  • Ability to work independently and manage multiple priorities
Physical & Work Requirements
  • Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
  • Frequent standing, walking, bending, and travel to customer sites
  • Work performed in manufacturing environments with exposure to coatings and solvents (PPE provided)
Why Join FinishWorks?
  • Opportunity to work directly with customers and make a measurable impact
  • Dynamic role combining technical expertise and customer engagement
  • Supportive team environment with opportunities for growth and development

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