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Technical Service Representative Jobs (NOW HIRING)

Sonnen Inc

Technical Service Representative

Tucker, GA · On-site

The Technical Service Representative is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing ...

Amcor

Technical Service Representative

$135K/yr

Technical Service Representative III Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate ...

Amcor

Technical Service Representative

Oshkosh, WI · On-site

$135K/yr

Technical Service Representative III Duties: Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate ...

Komatsu

Technical Service Representative

Mesa, AZ · On-site

Technical Service Representative Posting Start Date: 7/17/26 Job Location (Short): Mesa, Arizona, USA, 85210-6105 | Phoenix, Arizona, USA, 85034 | Safford, Arizona, USA, 85546 | Tucson, Arizona, USA ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

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How much do technical service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical service representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What are the key skills and qualifications needed to thrive as a technical service representative?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges technical service representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

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Technical Service Representative jobs near you
Infographic showing various Technical Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Service Representative

Tucker, GA • On-site

Sonnen Inc
See more jobs at Sonnen Incexternal

Full-time

Posted 13 days ago

Job description

The mission of sonnen’s technical support team is to ensure every customer has an excellent experience by solving problems, educating customers, and helping to improve the quality of sonnen’s products.

The Technical Service Representative is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing inbound calls, and resolving technical issues. The Technical Service Representative is a technical position that understands the sonnen product, typical sonnen installations, and photovoltaic (PV) systems, and is skilled at troubleshooting sites remotely to find and solve problems. This is a technical role, often filled by employees with previous technical experience in the solar or energy storage field, or by promotion from the Customer Service Representative career path. This position is the first technical role in a strong career path within the technical service team, with advancement potential to Level 2 Technical Service Representative, Applications Engineer, Field Service, or Service Management. 

Key Responsibilities

  • Answer inbound calls and emails with the goal of resolving technical problems with the operation of the sonnen product, educating customers on the use and of sonnen products, and helping customers with administrative requests. 
  • Support partners on technical troubleshooting as well as installation.
  • Support partners by proactively servicing products whenever a technical problem is identified. 
  • Use Salesforce to document all relevant calls, emails, and case activity to ensure proper data capture. 
  • Use Salesforce to escalate cases to Tech Support Specialists, Level 2 Tech Support, and Field Service when said cases can no longer be moved forward by Level 1 service technicians 
  • Continually improve understanding of technical information, with the goal of becoming a product expert


Skills and Qualifications

  • 1-3 years technical or customer support experience
  • Excellent telephone and Microsoft Office Suite experience
  • Strong oral and written skills and interpersonal communication skills
  • Highly organized with the ability to clearly organize thoughts, schedules, and data.
  • Strong interests in technology- renewable energy, and/or energy storage interest are highly beneficial.
  • Ability to understand technical information and communicate such information to non-experts.
  • Enthusiasm, creativity, and a desire to learn.
  • Intelligent, accountable, and self-assured mentality with a strong work ethic.
  • Bi-lingual English/ Spanish speaking skills would be nice.

 

People who typically do well here

  • People who formerly held technical roles in telecommunications
  • People who used to be electricians or solar installers, only to realize that they strongly prefer working in air-conditioned environments.
  • People with amazing can-do attitudes. We can teach you what you don’t know.