ZipRecruiter

Log In

1

Technical Service Representative Jobs (NOW HIRING)

Sonnen Inc

Technical Service Representative

Tucker, GA · On-site

$52K - $58K/yr

The Technical Service Representative is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing ...

New

Kop-Coat, Inc.

Technical Service Rep

Millersburg, OH · On-site

Technical Service Representative Department: Sales Reports To: Regional Sales Manager Status: Exempt (Salaried) Position Overview The Technical Service Representative is responsible for managing day ...

New

ULINE

Technical Service Representative

Kenosha, WI

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Waukegan, IL

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

ULINE

Technical Service Representative

Glenview, IL

Technical Service Representative Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That's what you'll find when you join ...

next page

Showing results 1-20

All JobsTechnical Service Representative Jobs

Technical Service Representative information

See salary details

$14

$26

$44

How much do technical service representative jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are some common challenges Technical Service Representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What does a technical service representative do?

A technical service representative provides technical support and assistance to customers or clients, troubleshooting hardware, software, or product issues. They often communicate via phone, email, or chat, and may use diagnostic tools or knowledge bases to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Service Representative, and why are they important?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

What is a Technical Service Representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What is a technical service job?

A technical service job involves providing technical support, troubleshooting, and maintenance for products or systems, often requiring knowledge of specific tools, software, or equipment. Technical service representatives assist customers or internal teams to resolve technical issues, typically working in environments that may include on-site visits or remote support, and often require technical certifications or training.

What is the role of a technical representative?

A Technical Service Representative provides technical support and assistance to customers, troubleshooting product or service issues, and ensuring customer satisfaction. They often work with technical tools, documentation, and may require certifications or technical knowledge relevant to their industry. Their role involves communication, problem-solving, and maintaining product or service quality.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on more complex problems. However, AI tools complement rather than replace technical service representatives, who provide personalized assistance and advanced technical expertise. The role of a Technical Service Representative involves understanding customer needs and applying technical knowledge, which remains essential despite automation advances.
More about Technical Service Representative jobs
What cities are hiring for Technical Service Representative jobs? Cities with the most Technical Service Representative job openings:
Who are the top companies hiring for Technical Service Representative jobs? The top employers for Technical Service Representative jobs are:
What job categories do people searching Technical Service Representative jobs look for? The top searched job categories for Technical Service Representative jobs are:
Technical Service Representative jobs near you
Infographic showing various Technical Service Representative job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Service Representative

Sonnen Inc

Tucker, GA • On-site

$52K - $58K/yr

Full-time

Posted yesterday

New

Job description

The mission of sonnen’s technical support team is to ensure every customer has an excellent experience by solving problems, educating customers, and helping to improve the quality of sonnen’s products.

The Technical Service Representative is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing inbound calls, and resolving technical issues. The Technical Service Representative is a technical position that understands the sonnen product, typical sonnen installations, and PV systems, and is skilled at troubleshooting sites remotely to find and solve problems. This is a technical role, often filled by employees with previous technical experience in the solar or energy storage field, or by promotion from the Customer Service Representative career path. This position is the first technical role in a strong career path within the technical service team, with advancement potential to Level 2 Technical Service Representative, Applications Engineer, Field Service, or Service Management.

Key Responsibilities

  • Answer inbound calls and emailswith the goal of resolving technical problems with the operation of the sonnen product,educating customers on the use and of sonnen products, and helping customers with administrative requests.
  • Support partners on technical troubleshooting as well as installation.
  • Support partners by proactively servicing products whenever a technical problem is identified.
  • Use Salesforce to document all relevant calls, emails, and case activity to ensure proper data capture.
  • Use Salesforce to escalate cases toTech Support Specialists, Level 2 Tech Support, and Field Service when said cases can no longer be moved forward by Level 1 service technicians.
  • Continually improve understanding of technical information,with the goal of becoming a product expert.

Skills and Qualifications

  • 1-3 years technical or customer support experience
  • Excellent telephone and Microsoft Office Suite experience
  • Strong oral and written skills and interpersonal communication skills
  • Highly organized with the ability to clearly organize thoughts,schedules, and data.
  • Strong interests in technology-renewable energy, and/or energy storageinterestare highly beneficial.
  • Ability to understand technical information and communicate such information to non-experts.
  • Enthusiasm, creativity, and a desire to learn.
  • Intelligent, accountable, and self-assured mentality with astrong work ethic.
  • Bilingual English/Spanish speaking skills are required.
  • Electrical experience is a huge plus.