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Technical Service Representative Jobs (NOW HIRING)

Komatsu

Technical Service Representative

Mesa, AZ · On-site

Technical Service Representative Posting Start Date: 3/5/26 Job Location (Short): Mesa, Arizona, USA, 85210-6105 Requisition ID: 35159 Onsite or Remote: Onsite Position Join Komatsu and Be Part of ...

Eastman

Technical Service Representative

Kingsport, TN · On-site

$103K/yr

Description The Technical Service Representative will provide our customers material conversion technology support within Eastman's Biodegradables Technology Division in Kingsport, Tennessee. Our ...

RPM International Inc.

Technical Service Rep

Greensboro, NC · On-site

$50K - $60K/yr

Position Summary As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This ...

Tremco Construction

Technical Service Rep

Greensboro, NC · On-site

$50K - $60K/yr

Position Summary As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This ...

Kop-Coat, Inc.

Technical Service Rep

Millersburg, OH · On-site

$50K - $60K/yr

Position Summary As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This ...

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How much do technical service representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Representative, and why are they important?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges Technical Service Representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What is a Technical Service Representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

More about Technical Service Representative jobs
What cities are hiring for Technical Service Representative jobs? Cities with the most Technical Service Representative job openings:
Who are the top companies hiring for Technical Service Representative jobs? The top employers for Technical Service Representative jobs are:
Technical Service Representative jobs near you
Technical Service Representative I

Technical Service Representative I

Hydro-Gear

Sullivan, IL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Hydro-Gear rating

6.4

Company rating: 6.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

356th of 416 rated machine equipment manufacturers

Job description

Hydro-Gear thrives on delivering extraordinary service and support to our customers and at the heart of this commitment is our Technical Service Representative. We are seeking an individual who excels in delivering outstanding customer experiences by providing expert technical assistance; unparalleled troubleshooting; top-tier product training; and ensuring customer satisfaction and long-term loyalty.

* Please note, we are not able to consider candidates who currently or in the future will require visa sponsorship.

Hydro-Gear is a world leader in the design and production of precision drive solutions, serving multiple industries and delivering to customers worldwide. Our passion is innovation and a commitment to making our customers successful. Learn more about us at Hydro-Gear.com.

Job Type: Full-time located in Sullivan Illinois

Salary: Commensurate with experience + biannual bonus

Benefits: Link for Benefits and Pay Range or copy the following in a browser

https://www.hydro-gear.com/wp-content/uploads/2026/03/Technical-Service-Representative-I.pdf

Technical Service Representatives are ambassadors of our brand promise and play a crucial role in maintaining our reputation for excellence. At the core of this role is a passion for providing top-tier service and support - bridging the technical service capabilities and customer needs

Core Responsibilities of Technical Service Representative I

  • Serves as a liaison between customers and Hydro-Gear ensuring support of proper product operations
  • Provide customer service related to product and service information and troubleshoot technical issues to develop resolutions
  • Conducts testing, teardowns and evaluations of field returned products (electric and hydraulic components)
  • Supplying customer feedback to appropriate departments
  • Process warranty claims, maintain and execute warranty reports
  • Leading teams in the field if products are to be updated (as needed)

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