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Technical Service Representative Jobs (NOW HIRING)

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

Air Products and Chemicals, Inc.

As a Technical Service Representative within the Equipment Support Team (EST), you will provide crucial technical assistance to customers, delivery drivers, Sales, Engineering, and various internal ...

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Technical Service Representative information

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How much do technical service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical service representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What are the key skills and qualifications needed to thrive as a technical service representative?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges technical service representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

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Technical Service Representative jobs near you
Infographic showing various Technical Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Senior Technical Service Representative

Greensboro, NC • On-site

Tremco Construction
Construction Materials Wholesalers • 1 - 5K employees
Learn more about Tremco Constructionexternal

Full-time

Re-posted 17 days ago

Job description

Senior Technical Service Representative

FinishWorks is seeking a highly experienced Senior Technical Service Representative to support key customer accounts through technical expertise, relationship management, and proactive service delivery. This position serves as a critical link between customers and the business, ensuring product performance, resolving technical challenges, and supporting strategic growth initiatives.

The successful candidate will be responsible for managing all service activities within assigned accounts and territories, including product testing, troubleshooting, process improvement, customer training, and technical support. This individual will work directly with customer personnel to ensure coating systems are performing to expectations while providing timely solutions to product and process-related issues. The role requires strong communication skills, a consultative approach, and the ability to build trusted partnerships with customers and internal stakeholders.

Key responsibilities include:

  • Managing day-to-day technical service requirements for assigned accounts and territories.
  • Ensuring optimum coating quality and product performance.
  • Troubleshooting customer concerns and implementing corrective actions.
  • Conducting on-site product testing, process audits, and refinements.
  • Providing customer training and technical guidance.
  • Documenting service activities and maintaining communication with internal teams.
  • Training and mentoring developing Technical Service and Sales Representatives.
  • Supporting business growth initiatives through exceptional customer service and technical expertise.
  • Representing FinishWorks professionally at customer locations, industry events, and trade organizations.

Qualified candidates should possess a minimum of 10 years of industrial finishing, coatings, or laboratory formulation experience, along with a strong understanding of industrial wood coatings and application equipment. Excellent communication, leadership, problem-solving, and customer service skills are essential. The ability to travel extensively and work independently in manufacturing environments is required.

This position offers an opportunity to play a key role in customer retention, revenue growth, and the continued success of FinishWorks' strategic accounts while helping expand the company's presence within the industrial wood coatings market.

Apply