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Technical Service Representative Jobs (NOW HIRING)

Are you an electro-mechanical savvy representative? Do you have a knack for troubleshooting and ... If this describes your expertise, please join the technical service team in Carol Stream! Position ...

Technical Service Representative

Wyoming, MN · On-site

$28.09 - $36.86/hr

You will serve as a Technical Service Representative (TSR), delivering specialized case management and technical support to Polaris dealers. In this role, you will diagnose and resolve complex ...

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Technical Service Representative information

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How much do technical service representative jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are some common challenges Technical Service Representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What does a technical service representative do?

A technical service representative provides technical support and assistance to customers or clients, troubleshooting hardware, software, or product issues. They often communicate via phone, email, or chat, and may use diagnostic tools or knowledge bases to resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Service Representative, and why are they important?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

What is a Technical Service Representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What is a technical service job?

A technical service job involves providing technical support, troubleshooting, and maintenance for products or systems, often requiring knowledge of specific tools, software, or equipment. Technical service representatives assist customers or internal teams to resolve technical issues, typically working in environments that may include on-site visits or remote support, and often require technical certifications or training.

What is the role of a technical representative?

A Technical Service Representative provides technical support and assistance to customers, troubleshooting product or service issues, and ensuring customer satisfaction. They often work with technical tools, documentation, and may require certifications or technical knowledge relevant to their industry. Their role involves communication, problem-solving, and maintaining product or service quality.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing human technicians to focus on more complex problems. However, AI tools complement rather than replace technical service representatives, who provide personalized assistance and advanced technical expertise. The role of a Technical Service Representative involves understanding customer needs and applying technical knowledge, which remains essential despite automation advances.
More about Technical Service Representative jobs
What cities are hiring for Technical Service Representative jobs? Cities with the most Technical Service Representative job openings:
Who are the top companies hiring for Technical Service Representative jobs? The top employers for Technical Service Representative jobs are:
Infographic showing various Technical Service Representative job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 73% Physical, 1% Hybrid, and 26% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Technical Service Representative

Technical Service Representative

Rain For Rent

Jacksonville, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago


Rain for Rent rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

53rd of 146 rated vehicle equipment hire


Job description

Our Technical Service Representatives provide support to Operations Manager, oversee project installations, perform service and repair on equipment, transport items that require movement in order to meet company needs.

What we do:

At Rain for Rent® , we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges.  Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.

To learn more about Rain for Rent please check out this short 2 minute YouTube video here.

Rain for Rent® employees take great pride in being part of a family-owned company with a rich and enduring legacy. Since 1934, we’ve delivered consistent, high-quality products and services to our customers. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent® remains committed to excellence. Honesty and integrity are at the core of everything we do. Our dedicated team strives to exceed expectations through exceptional service and unwavering quality. Through the years we have held steadfast by maintaining our values of hard work, honesty, integrity, commitment and good stewardship. Continual diversification and a willingness to change directions with our products and services have driven our success.

As a Technical Service Rep, you will be responsible for providing support to the Operations Manager, oversee project installations, perform service and repair on equipment, transport items that require movement in order to meet company needs.  

Essential Duties and Responsibilities:

  • Oversee installation of customer’s projects including personnel assigned to the project.
  • Inspects finished jobs to assure quality control standards have been met.
  • Interacts with salesperson, management, and customers on status of customer projects.
  • Operates light duty (less than three tons).
  • Helps load/unload pipe, pumps and equipment for scheduled delivery to customer or another Branch.
  • Keeps accurate written records of all deliveries and pick-ups, obtains customer signatures as well as pictures needed for invoicing as required by management.
  • Maintains all driving records required by management on a timely basis.
  • Performs required truck inspections. Maintains truck in top operating condition.  Reports any needed maintenance/repair to Operations Manager in writing.  Keeps truck clean.
  • Perform maintenance and repair duties on all rental equipment 
  • Maintains a safe, neat, and orderly working environment.
  • Completes paperwork as assigned.
  • Follows company safety rules and wears personal protective equipment at all times.
  • Delivery and pick up of rental equipment.

What we offer:

  • Comprehensive employee benefits package, including medical, dental, vision, and a matching 401(k) plan
  • Career advancement through company-sponsored training and development
  • Competitive base salary
  • Nine paid holidays and a comprehensive paid time off program
  • Tuition reimbursement benefits

When you join the Rain for Rent team, you will have the opportunity to make friends in the course of doing good business and can contribute positively to your community. The choice is easy. Join the Rain for Rent team today.

**Rain for Rent does not accept 3rd party applicants**

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

#LI-BB1


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