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Technical Service Representative Jobs (NOW HIRING)

ChampionX has an immediate need for a Technical Representative II located in Midland, TX. If you ... Provide routine service support to Sales Representatives in strategic district accounts to execute ...

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

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Technical Service Representative information

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How much do technical service representative jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Service Representative, and why are they important?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges Technical Service Representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What is a Technical Service Representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

More about Technical Service Representative jobs
What cities are hiring for Technical Service Representative jobs? Cities with the most Technical Service Representative job openings:
Who are the top companies hiring for Technical Service Representative jobs? The top employers for Technical Service Representative jobs are:
Technical Service Representative

Technical Service Representative

ChampionX

Midland, TX

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago


ChampionX rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz


Job description

ChampionX has an immediate need for a Technical Representative II located in Midland, TX. If you are a strong operation professional with a proven track record of success working in oilfield, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary and benefits.

What's in it For You:

  • Access to best-in-class resources, tools, and technology
  • Opportunity for a long term, advanced career path
  • A culture that values safety first, including training and personal protection
  • You will join a growing company offering competitive pay and comprehensive benefits package that includes medical, dental, vision, matching 401(k) with company matching and more!

What Will You Do:

  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans.
  • Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
  • Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
  • Execute required chemistry tests, log, and report data, and maintain product inventories at assigned customer accounts.
  • Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.
  • Possible travel within assigned sales territory 10%

Minimum Qualifications:

  • High school diploma or equivalent
  • Must have a valid Driver's License and acceptable Motor Vehicle Record
  • Must be 21 years of age or older to operate a company vehicle.
  • No immigration sponsorship offered

Preferred Qualifications:

  • Associate's Degree or Trade School Certification
  • 2years of successful technical service or field sales support experience
  • Must have a strong mechanical aptitude
  • Water treatment or specialty chemical industry experience
  • Working knowledge of boilers, cooling towers, and wastewater treatment systems.
  • Practical computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
  • History of working in a field that required autonomy and self-motivation
  • Prior experience that demonstrates a strong work ethic and ability to multi-task

Physical Demands:

  • Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high.
  • Role is deemed safety-sensitive and may be subject to employer or customer drug testing.

About ChampionX:

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

AtChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.


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