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Technical Service Representative Jobs (NOW HIRING)

ConsignMed

Technical Service Rep.

Tampa, FL · On-site

... service objectives. Seeking candidates who will meet our customer expectations by striving without ... Main job duties/responsibilities: 1. Technical Support: (a) Represents Client during surgeries and ...

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Technical Service Representative information

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$14

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$44

How much do technical service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical service representative in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical service representative?

A Technical Service Representative is a professional who assists customers by troubleshooting technical issues, providing product support, and offering guidance on the use of technical equipment or services. They often work in industries such as electronics, software, telecommunications, or manufacturing. Their responsibilities include resolving customer inquiries, diagnosing problems, and ensuring a high level of customer satisfaction. Technical Service Representatives may communicate via phone, email, chat, or in person. They typically require strong communication skills and a good understanding of the products or services they support.

What are the key skills and qualifications needed to thrive as a technical service representative?

To excel as a Technical Service Representative, you need a solid understanding of technical products or services, strong troubleshooting abilities, and typically at least a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) software, ticketing systems, and diagnostic tools is often required. Excellent communication, patience, and problem-solving skills help you effectively assist customers and resolve issues. These competencies are crucial for delivering timely solutions, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges technical service representatives face when troubleshooting customer issues remotely?

Technical Service Representatives often encounter challenges such as limited access to customer equipment, varying levels of customer technical expertise, and the need to quickly diagnose issues over phone or email. Effective communication and patience are crucial, as representatives must guide customers step-by-step through solutions without being physically present. Building rapport and asking precise questions help in accurately identifying and resolving problems, making adaptability and resourcefulness valuable traits in this role.

What is the difference between Technical Service Representative vs Customer Support Specialist?

AspectTechnical Service RepresentativeCustomer Support Specialist
Required credentialsTechnical certifications, relevant technical knowledgeBasic customer service skills, sometimes technical knowledge
Work environmentTechnical settings, client sites, call centersCall centers, online chat, email support
Employer & industry usageManufacturing, tech, industrial sectorsRetail, telecom, software companies
Common search intentTechnical troubleshooting, product supportCustomer inquiries, issue resolution

The main difference is that Technical Service Representatives focus on technical troubleshooting and product support, often requiring specialized certifications and technical knowledge. Customer Support Specialists handle general customer inquiries and may have less technical expertise. Both roles are essential in customer service but serve different technical and support needs.

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Technical Service Representative jobs near you
Infographic showing various Technical Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Service Representative

Watsco, Inc.

Pasadena, TX • On-site

Full-time

Posted 14 days ago

Watsco rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

320th of 419 rated retail wholesalers

Job description

The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
Duties and Responsibilities
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred

What Watsco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Watsco

Sourced by ZipRecruiter

Watsco is a leading distributor of heating, ventilation, and air conditioning (HVAC) equipment and related products in the United States. With a rich history dating back over six decades, Watsco has built a strong reputation as a reliable and trusted supplier within the HVAC industry. As a company, Watsco is committed to providing high-quality products and exceptional customer service. Watsco offers a comprehensive range of HVAC equipment and components, including air conditioners, furnaces, compressors, thermostats, and ventilation systems. Through strategic partnerships with renowned manufacturers, Watsco ensures access to a diverse and top-tier product portfolio, catering to both residential and commercial markets.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Coral Gables, FL, US

Year founded

1956

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