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Customer Service Returns Jobs (NOW HIRING)

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Customer Service Return Agent (CSA) Location: Sixt Rent a Car - Indianapolis International Airport Schedule: 2 PM - 10 PM, Sunday through Thursday Pay: $17/hour About the Role: Sixt Rent a Car, part ...

Sixt Rent

Customer Service Agent

Indianapolis, IN · On-site

$17/hr

Customer Service Return Agent (CSA) Location: Sixt Rent a Car - Indianapolis International Airport Schedule: 2 PM - 10 PM, Sunday through Thursday Pay: $17/hour About the Role: Sixt Rent a Car, part ...

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How much do customer service returns jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service returns in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Returns Specialist, and why are they important?

To thrive as a Customer Service Returns Specialist, you need strong problem-solving abilities, attention to detail, and experience with return policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution skills help build trust and effectively handle dissatisfied customers. These skills ensure efficient, accurate processing of returns and foster positive customer experiences, which are critical to maintaining brand loyalty.

What are some common challenges faced by Customer Service Returns representatives, and how can they be managed effectively?

Customer Service Returns representatives often handle situations where customers are frustrated or dissatisfied with their purchase, which can be challenging. Managing these scenarios requires strong communication skills, patience, and problem-solving abilities. Representatives typically follow clear company policies while also seeking solutions that satisfy the customer and maintain brand reputation. Support from team leads and ongoing training in conflict resolution can help manage stress and ensure high-quality service.

What does a Customer Service Returns representative do?

A Customer Service Returns representative is responsible for assisting customers with returning products, processing refunds or exchanges, and resolving any issues related to returns. They communicate with customers through various channels, such as phone, email, or chat, to ensure a smooth and satisfactory return experience. This role also involves verifying return eligibility, providing return instructions, and handling any complaints or concerns. Their goal is to maintain customer satisfaction while adhering to company policies.

What is the difference between Customer Service Returns vs Customer Support Specialist?

AspectCustomer Service ReturnsCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on return policiesHigh school diploma; technical training or certifications may be preferred
Work EnvironmentRetail stores, warehouses, call centersCall centers, online support platforms, corporate offices
Industry UsageRetail, e-commerce, manufacturingTechnology, telecommunications, retail
Common Search IntentHandling product returns, refund processesResolving customer issues, technical support

Customer Service Returns primarily focus on processing product returns and refunds, often within retail or e-commerce settings. Customer Support Specialists handle a broader range of customer inquiries, including technical issues and service questions. While both roles require strong communication skills, their core responsibilities and environments differ.

More about Customer Service Returns jobs
What job categories do people searching Customer Service Returns jobs look for? The top searched job categories for Customer Service Returns jobs are:
Customer Service Returns jobs near you
Infographic showing various Customer Service Returns job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, and 27% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service/ Returns

Customer Service/ Returns

GotWorx Staffing

Fort Lauderdale, FL • On-site

$20 - $22/hr

Full-time

Posted 9 days ago

Job description

Job Description GotWorx Staffing is hiring on behalf of a rapidly growing eCommerce company in the consumer products space. This role is perfect for someone who enjoys a mix of customer interaction and behind-the-scenes operations. You'll help ensure a smooth customer experience while managing product returns and order-related inquiries. If you're organized, detail-oriented, and comfortable working in a fast-paced environment - this is a great opportunity to grow with a stable, expanding company. What You'll Do
  • Process incoming product returns and accurately enter data into internal systems
  • Review returned items and document condition (damaged, used, resellable, etc.)
  • Communicate with customers via email, phone, and chat to resolve order issues
  • Provide timely and professional support to ensure a positive customer experience
  • Assist with order-related inquiries, refunds, and basic troubleshooting
  • Maintain accurate records and follow internal procedures
Bonus if you have experience in eCommerce, retail, or consumer products Compensation & Schedule
  • $20-$22/hour (based on experience)
  • Monday-Friday schedule (no weekends )
  • Consistent daytime hours
Job Requirements What We're Looking For
  • 1+ year of customer service, admin, or data entry experience preferred
  • Strong communication skills (written & verbal)
  • Comfortable working on a computer and navigating multiple systems
  • High attention to detail and organization
  • Ability to multitask and stay calm in a fast-paced environment
  • Reliable, team-oriented, and proactive
GotWorX Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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