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Customer Service Returns Jobs (NOW HIRING)

Sixt

Customer Service Return Agent

Kailua Kona, HI

$22.50/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

Minneapolis, MN

$21.25/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

San Francisco, CA

$26.60/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT

Customer Service Return Agent

San Francisco, CA · On-site

$26.60/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT

Customer Service Return Agent

Minneapolis, MN · On-site

$21.25/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

Fort Myers, FL

$19/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT

Customer Service Return Agent

Fort Myers, FL · On-site

$19/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

Las Vegas, NV · On-site

$19.25/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT

Customer Service Return Agent

Kailua Kona, HI · On-site

$22.50/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT

Customer Service Return Agent

San Francisco, CA · On-site

$26.20/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

San Diego, CA

$21.25/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT USA

Customer Service Return Agent

Las Vegas, NV · On-site

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

New

SIXT

Customer Service Return Agent

Sarasota, FL · On-site

$19/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

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All JobsCustomer Service Returns Jobs

Customer Service Returns information

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$9

$18

$26

How much do customer service returns jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service returns in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Returns representatives, and how can they be managed effectively?

Customer Service Returns representatives often handle situations where customers are frustrated or dissatisfied with their purchase, which can be challenging. Managing these scenarios requires strong communication skills, patience, and problem-solving abilities. Representatives typically follow clear company policies while also seeking solutions that satisfy the customer and maintain brand reputation. Support from team leads and ongoing training in conflict resolution can help manage stress and ensure high-quality service.

What are the key skills and qualifications needed to thrive as a Customer Service Returns Specialist, and why are they important?

To thrive as a Customer Service Returns Specialist, you need strong problem-solving abilities, attention to detail, and experience with return policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution skills help build trust and effectively handle dissatisfied customers. These skills ensure efficient, accurate processing of returns and foster positive customer experiences, which are critical to maintaining brand loyalty.

What is the difference between Customer Service Returns vs Customer Support Specialist?

AspectCustomer Service ReturnsCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on return policiesHigh school diploma; technical training or certifications may be preferred
Work EnvironmentRetail stores, warehouses, call centersCall centers, online support platforms, corporate offices
Industry UsageRetail, e-commerce, manufacturingTechnology, telecommunications, retail
Common Search IntentHandling product returns, refund processesResolving customer issues, technical support

Customer Service Returns primarily focus on processing product returns and refunds, often within retail or e-commerce settings. Customer Support Specialists handle a broader range of customer inquiries, including technical issues and service questions. While both roles require strong communication skills, their core responsibilities and environments differ.

What does a Customer Service Returns representative do?

A Customer Service Returns representative is responsible for assisting customers with returning products, processing refunds or exchanges, and resolving any issues related to returns. They communicate with customers through various channels, such as phone, email, or chat, to ensure a smooth and satisfactory return experience. This role also involves verifying return eligibility, providing return instructions, and handling any complaints or concerns. Their goal is to maintain customer satisfaction while adhering to company policies.
More about Customer Service Returns jobs
What job categories do people searching Customer Service Returns jobs look for? The top searched job categories for Customer Service Returns jobs are:
Customer Service Returns jobs near you
Infographic showing various Customer Service Returns job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Returns Associate

Customer Service Returns Associate

Robert Half

Bridgewater, NJ • On-site

$24 - $27/hr

Temporary

Posted 10 days ago

Job description

We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently.


Responsibilities:

• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.

• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.

• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.

• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.

• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.

• Track inventory-related return activity and help ensure product movements are documented correctly across departments.

• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.

  • Minimum of 2 years of experience in customer service, returns processing, order entry, or a related support role.
  • Required: Hands-on experience using ERP systems such as D365, SAP, or similar platforms to process transactions, maintain records, and support daily operations.
  • Intermediate proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
  • Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
  • Excellent attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting inventory tracking, logistics coordination, or return-related processes is preferred.
  • Associate degree or additional related education is a plus.
  • Familiarity with Lotus Notes is a plus.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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