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Overnight Capital One Customer Service Jobs (NOW HIRING)

At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we ...

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Overnight Capital One Customer Service information

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How much do overnight capital one customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for overnight capital one customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some unique challenges faced by overnight Capital One Customer Service representatives, and how can candidates prepare for them?

Overnight Capital One Customer Service representatives often encounter unique challenges, such as handling a higher volume of urgent or complex inquiries when other support channels or departments may be unavailable. Additionally, working during non-traditional hours can impact work-life balance and require strong self-discipline and time management. To succeed, candidates should be comfortable working independently, adaptable to changing situations, and proactive in seeking support when needed. Familiarity with Capital One's products and services, along with strong problem-solving and communication skills, will help ensure effective customer interactions during overnight shifts.

What are the key skills and qualifications needed to thrive as an Overnight Capital One Customer Service Representative, and why are they important?

To thrive as an Overnight Capital One Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, secure banking platforms, and sometimes bilingual proficiency are valuable assets. Patience, resilience under pressure, and a customer-first attitude help you excel during nighttime shifts when issues may be more urgent or complex. These skills ensure timely, effective support and maintain customer satisfaction during critical off-peak hours.

What is the difference between Overnight Capital One Customer Service vs Overnight Bank Teller?

AspectOvernight Capital One Customer ServiceOvernight Bank Teller
Required CredentialsHigh school diploma; customer service experience; banking knowledgeHigh school diploma; cash handling experience; banking knowledge
Work EnvironmentCall centers or remote settings, primarily phone-basedBank branches, in-person interactions, cash handling
Employer & Industry UsageFinancial institutions, primarily Capital OneBank branches, retail banking industry
Common Search & ComparisonCustomer service roles in banking, overnight banking supportIn-branch banking, cash transactions, customer assistance

While both roles involve banking and customer interaction, Overnight Capital One Customer Service focuses on remote, phone-based support, whereas Overnight Bank Tellers work in physical branches handling cash and in-person customer service during overnight shifts.

What are Overnight Capital One Customer Service representatives?

Overnight Capital One Customer Service representatives are professionals who assist Capital One customers with their banking needs during overnight hours, typically outside of standard business times. Their responsibilities include answering account inquiries, resolving issues, processing transactions, and providing support for products such as credit cards, loans, and online banking. These representatives ensure customers receive assistance 24/7, especially during emergencies or urgent situations. They use various communication channels like phone, chat, and email to deliver timely and effective service. Working overnight often requires adaptability to late hours and strong problem-solving skills.
More about Overnight Capital One Customer Service jobs
What cities are hiring for Overnight Capital One Customer Service jobs? Cities with the most Overnight Capital One Customer Service job openings:
What are the most commonly searched types of Capital One Customer Service jobs? The most popular types of Capital One Customer Service jobs are:
What states have the most Overnight Capital One Customer Service jobs? States with the most job openings for Overnight Capital One Customer Service jobs include:
Senior Product Manager, Capital One Travel

Senior Product Manager, Capital One Travel

Capital One

New York, NY • On-site

$138K - $182K/yr

Full-time

Posted 23 days ago


Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

76th of 149 rated banks


Job description

Senior Product Manager, Capital One Travel
As a Senior Product Manager for Capital One Travel, you will be at the forefront of reimagining the travel booking experience for millions of customers. Capital One Travel is not just a booking engine; it is a premier lifestyle platform integrated into the Capital One ecosystem, offering unique features like price prediction, price match guarantees, and seamless rewards integration.
In a Senior Manager-level role, you will own a significant portion of the travel product roadmap. You will lead cross-functional teams to build seamless, high-confidence travel experiences-whether that's optimizing the flight booking funnel, expanding our luxury hotel collection, or innovating on post-booking disruption services.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Capital One Product Framework
In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
  • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
  • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
  • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
  • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
  • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:
  • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
    • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR
  • Bachelor's degree in any field and 4 years of Product Management experience

Preferred Qualifications:
  • Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management
New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management
Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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