ZipRecruiter

Log In

1

Day Shift Usps Customer Service Jobs (NOW HIRING)

RR Donnelley

Forklift Driver Day Shift

Milwaukee, WI

... customer journey. The company offers the industry's most trusted portfolio of creative execution ... As required by USPS, completes accurately all required paperwork, to ensure proper loads prior to ...

BR Printers

Customer Service - Specialist

Denver, CO · On-site

$25 - $28/hr

Understanding of USPS mailing regulations and postal documentation. * Experience reviewing print ... Monday - Friday Full-Time Day Shift 8:00am-4:30pm As a team member at BR Printers, you'll enjoy:

next page

Showing results 1-20

All JobsDay Shift Usps Customer Service Jobs

Day Shift Usps Customer Service information

See salary details

$11

$19

$29

How much do day shift usps customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for day shift usps customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

How many hours is part-time for USPS?

For USPS customer service roles, part-time positions typically involve working fewer than 40 hours per week, often around 20 to 30 hours. The specific number of hours can vary based on the location and staffing needs, but part-time employees usually have flexible schedules and may not receive full benefits offered to full-time staff.

How hard is it to get hired at USPS?

Getting hired as a USPS customer service representative can be competitive, with applicants often required to pass assessments, background checks, and interviews. Having good communication skills, basic computer knowledge, and a clean employment record can improve chances of selection, but the process typically involves multiple steps and some waiting time.

Will the USPS hire a 55 year old?

The USPS generally does not have an upper age limit for hiring, and many positions, including customer service roles, are open to applicants of all ages. Age discrimination is prohibited by law, and hiring decisions are based on qualifications, skills, and ability to perform the job, such as communication and computer skills required for customer service positions.

What is the difference between Day Shift Usps Customer Service vs Mail Carrier?

AspectDay Shift Usps Customer ServiceMail Carrier
Primary RoleAssisting customers, handling inquiries, processing shipmentsDelivering mail and packages to residences and businesses
Work EnvironmentPost office counters, customer service areasOn the road, residential and commercial routes
CredentialsHigh school diploma, USPS trainingHigh school diploma, USPS training, valid driver’s license
Work HoursDay shifts, weekdaysEarly mornings, weekdays, weekends

While both roles are part of USPS and require customer service skills, Day Shift Usps Customer Service focuses on assisting customers at the post office, whereas Mail Carriers deliver mail directly to addresses. The main difference lies in the work environment and daily responsibilities, with customer service roles being office-based and mail carriers working outdoors on routes.

What's the easiest post office job to get?

For a Day Shift USPS Customer Service position, entry-level roles such as Customer Service Associate are generally the easiest to obtain, as they often require minimal prior experience and focus on basic communication and computer skills. These positions typically involve straightforward tasks like assisting customers and handling mail, making them accessible for new applicants. Having a high school diploma and a clean background check can improve chances of hiring.
More about Day Shift Usps Customer Service jobs
What cities are hiring for Day Shift Usps Customer Service jobs? Cities with the most Day Shift Usps Customer Service job openings:
What states have the most Day Shift Usps Customer Service jobs? States with the most job openings for Day Shift Usps Customer Service jobs include:
What job categories do people searching Day Shift Usps Customer Service jobs look for? The top searched job categories for Day Shift Usps Customer Service jobs are:
Day Shift Usps Customer Service jobs near you
Infographic showing various Day Shift Usps Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.
Customer Care Center Supervisor

Customer Care Center Supervisor

United States Postal Service

Wichita, KS • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

FUNCTIONAL PURPOSE:


Supervises bargaining unit staff responsible for a wide range of USPS Customer Care Center activities including, but not limited to, standard ,complex, and escalated customer contacts. Collaborates with quality, training support and other Customer CareCenter staff to promote quality contacts and high customer satisfaction.


DUTIES AND RESPONSIBILITIES:



1. Supervises Center activities including, but not limited to: standard, complex, and escalated customer contacts for Tier 1, Tier 2, and Lead Agents.


2. Assigns, monitors and reviews work daily, providing guidance and feedback; ensures schedules and service standards are met. Monitors and documents individual and team performance results.


3. Collaborates with Center supervisors and management to promote first-contact resolution, quality contacts and high customer satisfaction.


4. Coordinates with Agents, Quality Analysts and Training support to facilitate feedback and training, in addition to identifying areas for development; provides training as needed to ensure Agents apply USPS customer service standards on each contact.


5. Reviews unusual or repetitive customer inquiries, complaints or areas of misinformation from Agents; reports findings to appropriate staff for reporting, quality or training improvements.


6. Conducts performance appraisal sessions and identifies opportunities and positive behaviors. Develops and motivates all Agents to deliver quality customer service on every call.


7. Supports the Manager Customer Care Operations with maintaining and enforcing Contact Center policies and procedures.


8. Facilitates compliance with labor contracts for bargaining unit positions.



SUPERVISION:


Manager, Customer Care Operations



REQUIREMENTS:


  1. Ability to use Microsoft Word, PowerPoint and Excel and Postal Service applications.
  2. Ability to use a computer, keyboard and a mouse to retrieve information to respond to customer inquiries and complaints.
  3. Ability to work cooperatively with customers and co-workers and adapt to varying personalities, situations and perform under pressure of the position.
  4. Ability to use written and electronic reference tools, manuals, and the internet/intranet to search and retrieve information on a computer.
  5. Ability to manage the work performance of staff, including evaluating performance against goals, providing technical guidance and feedback, identifying training needs, and establishing individual development plans.
  6. Ability to oversee research for the purpose of developing responses to inquiries, or resolving problems.
  7. Ability to oversee and coordinate the work of others in order to meet service standards and quality goals, including planning, organizing and assigning work activities, and facilitating the flow of work-related information.
  8. Ability to communicate orally sufficient to express ideas or facts clearly and logically when answering questions, giving instructions or explaining Postal products and services.

Apply