ZipRecruiter

Log In

1

Customer Service Second Jobs (NOW HIRING)

QVC

HSN Customer Service -2nd Shift

$15/hr

Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving ...

QAS Quantem Aviation Services, LLC

NY · On-site

Operations Supervisor-Customer Service (QAS) Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE ...

Kwik Trip

Customer - Food Service Second Shift

Blaine, MN · On-site

$16.50 - $22.50/hr

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Service Second Jobs

Customer Service Second information

See salary details

$9

$18

$26

How much do customer service second jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service second in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service second?

Customer Service Second positions typically refer to support roles that assist primary customer service representatives. These employees help resolve customer issues, answer inquiries, and may handle more complex cases or escalation situations. They work as part of a team to ensure customer satisfaction and may also provide training or backup support to first-level agents. Their responsibilities can vary by company but usually involve direct communication with customers and collaboration with other departments.

What are the key skills and qualifications needed to thrive as a customer service second?

To excel as a Customer Service Second, you generally need strong communication skills, problem-solving abilities, and a background in customer support, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and relevant product knowledge is typically required. Patience, active listening, and teamwork are essential soft skills that help you deliver a positive customer experience and resolve issues efficiently. These competencies ensure customer satisfaction, enhance brand reputation, and contribute to smooth daily operations.

How does a customer service second typically handle escalated customer issues within a team setting?

As a Customer Service Second, you are often the point of contact for more complex or escalated customer concerns that frontline representatives cannot resolve. This role requires strong problem-solving skills and the ability to collaborate closely with team members and supervisors to find solutions efficiently. You'll frequently coordinate with other departments, such as technical support or billing, to ensure customer issues are addressed thoroughly. Effective communication and a calm, empathetic approach are key to successfully managing escalations and maintaining customer satisfaction.

What is the difference between Customer Service Second vs Customer Service Representative?

AspectCustomer Service SecondCustomer Service Representative
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; on-the-job training
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online support
Employer & Industry UsageCustomer service teams across various industriesCustomer service teams across various industries
Common Search & ComparisonOften compared for roles with similar duties but different levels of responsibilityStandard entry-level customer support role

Customer Service Second and Customer Service Representative roles share similar credentials and work environments. The main difference lies in the level of responsibility, with Customer Service Second often indicating a slightly more experienced or specialized support role. Both positions are essential in customer support teams across industries, and understanding their distinctions helps job seekers find the right fit.

What jobs can I transition to from customer service?

Customer service roles provide skills such as communication, problem-solving, and conflict resolution that can transfer to careers like sales, account management, administrative support, or technical support. These transitions often require understanding industry-specific tools or certifications but generally benefit from strong interpersonal skills and familiarity with customer relationship management (CRM) software.
More about Customer Service Second jobs

What job categories do people searching Customer Service Second jobs look for?

The top searched job categories for Customer Service Second jobs are:

Customer Service Second jobs near you
Infographic showing various Customer Service Second job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

HSN Customer Service -2nd Shift

Remote

QVC
Online Shopping and Mail-Order Houses • 10K+ employees
Learn more about QVCexternal

$15/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

QVC rating

6.2

Company rating: 6.2 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.

Your Opportunity, Your Team

Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

  • This role is remote; job seekers must reside in Florida or an HSN approved state to be considered. You will work from home.

What You'll Do

  • $15.00 per hour plus shift differential and incentives as applicable.
  • Handle a busy day handling a high volume of our inbound customer inquiries.
  • Offer additional products on each customer interaction.
  • Assist customers with questions while personalizing the experience for each caller.
  • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
  • Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
  • Report to an assigned Customer Service Supervisor.
  • Work a set full-time schedule, work schedules are not Monday - Friday.
  • Set work schedule will include weekend requirement.

What You'll Bring

  • Provide a distraction free work from home environment.
  • 12 months or more of customer service experience.
  • Learn and work in a virtual environment.
  • Communicate with a variety of styles.
  • Navigate multiple systems and screens.
  • Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.
  • Troubleshoot own technical problems (partner with IT when needed).
  • Available to work weekends, holidays, and additional hours.

This is a remote position.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

What QVC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply