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Customer Service Second Jobs (NOW HIRING)

Seweurodrive

Customer Service 2nd Shift

Troy, OH · On-site

$20/hr

Customers and associates will be handled with a view toward growth and long-term relationships ... Pay Range: $20/hour + 10% Shift Differential Shift: 2nd Shift Top five skills and abilities we are ...

SEW-Eurodrive

Customer Service 2nd Shift

Troy, OH

$20/hr

Customers and associates will be handled with a view toward growth and long-term relationships ... Pay Range: $20/hour + 10% Shift Differential Shift: 2nd Shift Top five skills and abilities we are ...

Kwik Trip

Customer - Food Service - Second Shift

Austin, MN

$15.50 - $21.25/hr

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip

Customer - Food Service - Second Shift

Waukee, IA · On-site

$15.25 - $20.75/hr

Customer - Food Service Coworker Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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How much do customer service second jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service second in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Second, and why are they important?

To excel as a Customer Service Second, you generally need strong communication skills, problem-solving abilities, and a background in customer support, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and relevant product knowledge is typically required. Patience, active listening, and teamwork are essential soft skills that help you deliver a positive customer experience and resolve issues efficiently. These competencies ensure customer satisfaction, enhance brand reputation, and contribute to smooth daily operations.

How does a Customer Service Second typically handle escalated customer issues within a team setting?

As a Customer Service Second, you are often the point of contact for more complex or escalated customer concerns that frontline representatives cannot resolve. This role requires strong problem-solving skills and the ability to collaborate closely with team members and supervisors to find solutions efficiently. You'll frequently coordinate with other departments, such as technical support or billing, to ensure customer issues are addressed thoroughly. Effective communication and a calm, empathetic approach are key to successfully managing escalations and maintaining customer satisfaction.

What are Customer Service Second positions?

Customer Service Second positions typically refer to support roles that assist primary customer service representatives. These employees help resolve customer issues, answer inquiries, and may handle more complex cases or escalation situations. They work as part of a team to ensure customer satisfaction and may also provide training or backup support to first-level agents. Their responsibilities can vary by company but usually involve direct communication with customers and collaboration with other departments.

What is the difference between Customer Service Second vs Customer Service Representative?

AspectCustomer Service SecondCustomer Service Representative
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; on-the-job training
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online support
Employer & Industry UsageCustomer service teams across various industriesCustomer service teams across various industries
Common Search & ComparisonOften compared for roles with similar duties but different levels of responsibilityStandard entry-level customer support role

Customer Service Second and Customer Service Representative roles share similar credentials and work environments. The main difference lies in the level of responsibility, with Customer Service Second often indicating a slightly more experienced or specialized support role. Both positions are essential in customer support teams across industries, and understanding their distinctions helps job seekers find the right fit.

More about Customer Service Second jobs
What job categories do people searching Customer Service Second jobs look for? The top searched job categories for Customer Service Second jobs are:
Customer Service Second jobs near you

Customer Service 2nd Shift

Seweurodrive

Troy, OH • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

SEW-Eurodrive rating

7.6

Company rating: 7.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

206th of 415 rated machine equipment manufacturers

Job description

About the Role

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Pay Range: $20/hour + 10% Shift Differential

Shift: 2nd Shift

Top five skills and abilities we are seeking in an applicant:

Ability to work in a fast-paced environment with continuous interruptions.
Must have good oral and written communication and organizational skills.
Ability to organize workload for timely accomplishment of work.
Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.
Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.

Top five tasks for this position:

Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.
Obtain required information and respond when necessary to complete action on inquiries/requests received.
Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
Provide assistance to other employees in a businesslike and professional manner as required.
Edit orders accurately for input into SAP/Configurator.


Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.


SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
Timely Evaluations with potential for a pay increase
Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
Paid Parental Leave - To assist and support new parents with balancing work and family matters
Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
Counseling Resources - Easy and convenient access to professional counseling services online
Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements

Safety Shoes -A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
Employee Assistance Programs - program to help employees navigate challenging life circumstances

Additional job requirements and responsibilities would be discussed during the interview process.

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