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Customer Service Second Jobs (NOW HIRING)

Mugg & Bopps Convenience Store

Clerk 2nd shift

Chelsea, MI · On-site

$14.75 - $18.25/hr

Immediate Hiring Responsible for frontline, courteous customer service 2nd shift hours are 2pm - 10pm Develop and maintain customer relationships Work well with co-workers After 90 days of employment ...

Kwik Trip, Inc.

Food Service - Second Shift

Oshkosh, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

MUGG & BOPPS

Food Service - 2nd Shift

Pinckney, MI

$14.25 - $17.25/hr

Food Service Clerk Employer: CD Okemos 10, LLC (dba Mugg amp;Bopps) Department: Food Service ... Operate POS systems and process customer transactions accurately. * Follow all food safety and ...

New

MUGG & BOPPS

Food Service - 2nd Shift

Hartland, MI

$16/hr

Food Service Clerk Employer: CD Okemos 10, LLC (dba Mugg amp;Bopps) Department: Food Service ... Operate POS systems and process customer transactions accurately. * Follow all food safety and ...

MUGG & BOPPS

Food Service - 2nd Shift

Howell, MI

$14 - $17/hr

Food Service Clerk Employer: CD Okemos 10, LLC (dba Mugg amp;Bopps) Department: Food Service ... Operate POS systems and process customer transactions accurately. * Follow all food safety and ...

Kwik Trip, Inc.

Food Service - 2nd Shift

Mosinee, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Food Service - Second Shift

Sturtevant, WI · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Food Service - Second Shift

Brooklyn, IA · On-site

$16 - $21.70/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

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How much do customer service second jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer service second in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Second, and why are they important?

To excel as a Customer Service Second, you generally need strong communication skills, problem-solving abilities, and a background in customer support, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and relevant product knowledge is typically required. Patience, active listening, and teamwork are essential soft skills that help you deliver a positive customer experience and resolve issues efficiently. These competencies ensure customer satisfaction, enhance brand reputation, and contribute to smooth daily operations.

How does a Customer Service Second typically handle escalated customer issues within a team setting?

As a Customer Service Second, you are often the point of contact for more complex or escalated customer concerns that frontline representatives cannot resolve. This role requires strong problem-solving skills and the ability to collaborate closely with team members and supervisors to find solutions efficiently. You'll frequently coordinate with other departments, such as technical support or billing, to ensure customer issues are addressed thoroughly. Effective communication and a calm, empathetic approach are key to successfully managing escalations and maintaining customer satisfaction.

What are Customer Service Second positions?

Customer Service Second positions typically refer to support roles that assist primary customer service representatives. These employees help resolve customer issues, answer inquiries, and may handle more complex cases or escalation situations. They work as part of a team to ensure customer satisfaction and may also provide training or backup support to first-level agents. Their responsibilities can vary by company but usually involve direct communication with customers and collaboration with other departments.

What is the difference between Customer Service Second vs Customer Service Representative?

AspectCustomer Service SecondCustomer Service Representative
Required CredentialsHigh school diploma; on-the-job trainingHigh school diploma; on-the-job training
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online support
Employer & Industry UsageCustomer service teams across various industriesCustomer service teams across various industries
Common Search & ComparisonOften compared for roles with similar duties but different levels of responsibilityStandard entry-level customer support role

Customer Service Second and Customer Service Representative roles share similar credentials and work environments. The main difference lies in the level of responsibility, with Customer Service Second often indicating a slightly more experienced or specialized support role. Both positions are essential in customer support teams across industries, and understanding their distinctions helps job seekers find the right fit.

More about Customer Service Second jobs
What job categories do people searching Customer Service Second jobs look for? The top searched job categories for Customer Service Second jobs are:
Customer Service Second jobs near you
Customer - Food Service - Second Shift

Customer - Food Service - Second Shift

Kwik Trip

Burlington, WI

$16 - $21.70/hr

Other

Medical, Retirement, PTO

Posted 29 days ago

Kwik Trip rating

7.1

Company rating: 7.1 out of 10

Based on 833 frontline employees who took The Breakroom Quiz

2nd of 47 rated convenience stores

Job description

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Kwik Trip 401
Pay Range: $16.00 to $21.70
Shift: Variable - Ideal availability between 2pm-10pm
Actual pay will be based on various factors, such as a candidate's qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.
Customer - Food Service Coworker:
Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best customer and food service experience in clean, state of the art facilities.
Requirements:
• You must be at least 16 years of age to work in our stores
• Great people skills
• Enjoy a fast paced work environment
• Maintain our in-store food program
• Ability to problem solve challenges and shift priorities quickly
• Desire to help customers
• Maintain a clean and inviting store
• Some weekend and holiday availability is required
Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.
Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many coworkers throughout the company have started as Customer - Food Service Coworkers and have developed the skills to take on new challenges and roles within the company.
Similar positions would be: Customer Service, Food, Cashier, Cook, Server.
Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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