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Customer Service Returns Jobs (NOW HIRING)

SIXT

Customer Service Return Agent

Honolulu, HI · On-site

$21.25/hr

Company Description Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet ...

Orbus

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18/hr

... Service Resolution • Manage customer service return cases from receipt through resolution, completing assessments promptly and meeting required timelines • Process credits, replacements, rebills ...

Orbus Inc

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

... Service Resolution • Manage customer service return cases from receipt through resolution, completing assessments promptly and meeting required timelines • Process credits, replacements, rebills ...

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How much do customer service returns jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service returns in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Returns representatives, and how can they be managed effectively?

Customer Service Returns representatives often handle situations where customers are frustrated or dissatisfied with their purchase, which can be challenging. Managing these scenarios requires strong communication skills, patience, and problem-solving abilities. Representatives typically follow clear company policies while also seeking solutions that satisfy the customer and maintain brand reputation. Support from team leads and ongoing training in conflict resolution can help manage stress and ensure high-quality service.

What are the key skills and qualifications needed to thrive as a Customer Service Returns Specialist, and why are they important?

To thrive as a Customer Service Returns Specialist, you need strong problem-solving abilities, attention to detail, and experience with return policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution skills help build trust and effectively handle dissatisfied customers. These skills ensure efficient, accurate processing of returns and foster positive customer experiences, which are critical to maintaining brand loyalty.

What is the difference between Customer Service Returns vs Customer Support Specialist?

AspectCustomer Service ReturnsCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on return policiesHigh school diploma; technical training or certifications may be preferred
Work EnvironmentRetail stores, warehouses, call centersCall centers, online support platforms, corporate offices
Industry UsageRetail, e-commerce, manufacturingTechnology, telecommunications, retail
Common Search IntentHandling product returns, refund processesResolving customer issues, technical support

Customer Service Returns primarily focus on processing product returns and refunds, often within retail or e-commerce settings. Customer Support Specialists handle a broader range of customer inquiries, including technical issues and service questions. While both roles require strong communication skills, their core responsibilities and environments differ.

What does a Customer Service Returns representative do?

A Customer Service Returns representative is responsible for assisting customers with returning products, processing refunds or exchanges, and resolving any issues related to returns. They communicate with customers through various channels, such as phone, email, or chat, to ensure a smooth and satisfactory return experience. This role also involves verifying return eligibility, providing return instructions, and handling any complaints or concerns. Their goal is to maintain customer satisfaction while adhering to company policies.
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What job categories do people searching Customer Service Returns jobs look for? The top searched job categories for Customer Service Returns jobs are:
Customer Service Returns jobs near you
Infographic showing various Customer Service Returns job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Return Agent (Portland Airport)

Sixt

Portland, OR • On-site

$23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Welcome customers upon arrival and deliver a friendly and professional return experience.

  • Inspect rental vehicles for damage, fuel levels, and mileage, handling findings and directing issues to appropriate channels.

  • Complete return transactions accurately and advise customers on final rental charges.

Job description

Customer Service Return Agent (Portland Airport)

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $23.25

Your role at SIXT

  • You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
  • You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
  • You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
  • You promote additional SIXT products and services where applicable, turning every return into a brand experience
  • You identify and tag vehicles for maintenance and ensure they are moved to the correct location
  • You work in various weather conditions and are willing to take on additional tasks to support business needs

Your skills matter

  • Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
  • Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
  • Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
  • Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
  • Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

What we offer

  • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
  • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
  • Employee Assistance Program Access support whenever needed through our Employee Assistance Program
  • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
  • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

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