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How much do customer service returns jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service returns in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Returns Specialist, and why are they important?

To thrive as a Customer Service Returns Specialist, you need strong problem-solving abilities, attention to detail, and experience with return policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution skills help build trust and effectively handle dissatisfied customers. These skills ensure efficient, accurate processing of returns and foster positive customer experiences, which are critical to maintaining brand loyalty.

What are some common challenges faced by Customer Service Returns representatives, and how can they be managed effectively?

Customer Service Returns representatives often handle situations where customers are frustrated or dissatisfied with their purchase, which can be challenging. Managing these scenarios requires strong communication skills, patience, and problem-solving abilities. Representatives typically follow clear company policies while also seeking solutions that satisfy the customer and maintain brand reputation. Support from team leads and ongoing training in conflict resolution can help manage stress and ensure high-quality service.

What does a Customer Service Returns representative do?

A Customer Service Returns representative is responsible for assisting customers with returning products, processing refunds or exchanges, and resolving any issues related to returns. They communicate with customers through various channels, such as phone, email, or chat, to ensure a smooth and satisfactory return experience. This role also involves verifying return eligibility, providing return instructions, and handling any complaints or concerns. Their goal is to maintain customer satisfaction while adhering to company policies.

What is the difference between Customer Service Returns vs Customer Support Specialist?

AspectCustomer Service ReturnsCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on return policiesHigh school diploma; technical training or certifications may be preferred
Work EnvironmentRetail stores, warehouses, call centersCall centers, online support platforms, corporate offices
Industry UsageRetail, e-commerce, manufacturingTechnology, telecommunications, retail
Common Search IntentHandling product returns, refund processesResolving customer issues, technical support

Customer Service Returns primarily focus on processing product returns and refunds, often within retail or e-commerce settings. Customer Support Specialists handle a broader range of customer inquiries, including technical issues and service questions. While both roles require strong communication skills, their core responsibilities and environments differ.

More about Customer Service Returns jobs
What job categories do people searching Customer Service Returns jobs look for? The top searched job categories for Customer Service Returns jobs are:
Customer Service Returns jobs near you
Infographic showing various Customer Service Returns job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, and 27% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Return Agent - Roanoke Airport

Customer Service - Return Agent - Roanoke Airport

Enterprise Holdings

Roanoke, VA • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 263 frontline employees who took The Breakroom Quiz

93rd of 140 rated vehicle equipment hire

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $17.50/ hour with the opportunity to earn monthly incentive pay bonuses up to $1,000 / month, and is located at the Roanoke - Blacksburg Regional Airport (ROA) - 5202 Aviation Dr. NW, Roanoke, VA 24012.

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule available: Sunday, Friday, Saturday from 7:00am-4:00pm and Monday, Thursday from 9:00am-6:00pm


We are hiring now for immediate openings.  Responsibilities include:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Minimum of 1 year customer service or sales experience in a fast paced environment
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
  • No drug or alcohol related conviction on driving record in the past 3 years

What Enterprise Holdings employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Enterprise Holdings

Sourced by ZipRecruiter

Enterprise Holdings Inc. is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Holdings and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Industry

Personal services and education

Company size

10,000+ Employees

Headquarters location

Saint Louis, MO, US

Social media

Twitter

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