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Customer Service Returns Jobs (NOW HIRING)

Sixt

Customer Service Return Agent

Tampa, FL

$18/hr

Customer Service Focus You bring a strong background in customer service and are passionate about delivering exceptional experiences * Organizational & Technical Skills You manage logistics ...

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How much do customer service returns jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service returns in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service returns representatives, and how can they be managed effectively?

Customer Service Returns representatives often handle situations where customers are frustrated or dissatisfied with their purchase, which can be challenging. Managing these scenarios requires strong communication skills, patience, and problem-solving abilities. Representatives typically follow clear company policies while also seeking solutions that satisfy the customer and maintain brand reputation. Support from team leads and ongoing training in conflict resolution can help manage stress and ensure high-quality service.

What are the key skills and qualifications needed to thrive as a customer service returns specialist?

To thrive as a Customer Service Returns Specialist, you need strong problem-solving abilities, attention to detail, and experience with return policies, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and inventory management tools is typically required. Excellent communication, patience, and conflict resolution skills help build trust and effectively handle dissatisfied customers. These skills ensure efficient, accurate processing of returns and foster positive customer experiences, which are critical to maintaining brand loyalty.

What is the difference between Customer Service Returns vs Customer Support Specialist?

AspectCustomer Service ReturnsCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on return policiesHigh school diploma; technical training or certifications may be preferred
Work EnvironmentRetail stores, warehouses, call centersCall centers, online support platforms, corporate offices
Industry UsageRetail, e-commerce, manufacturingTechnology, telecommunications, retail
Common Search IntentHandling product returns, refund processesResolving customer issues, technical support

Customer Service Returns primarily focus on processing product returns and refunds, often within retail or e-commerce settings. Customer Support Specialists handle a broader range of customer inquiries, including technical issues and service questions. While both roles require strong communication skills, their core responsibilities and environments differ.

What does a customer service returns representative do?

A Customer Service Returns representative is responsible for assisting customers with returning products, processing refunds or exchanges, and resolving any issues related to returns. They communicate with customers through various channels, such as phone, email, or chat, to ensure a smooth and satisfactory return experience. This role also involves verifying return eligibility, providing return instructions, and handling any complaints or concerns. Their goal is to maintain customer satisfaction while adhering to company policies.
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What job categories do people searching Customer Service Returns jobs look for? The top searched job categories for Customer Service Returns jobs are:
Customer Service Returns jobs near you
Infographic showing various Customer Service Returns job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Return Agent

Sixt

Tampa, FL

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Company Description
    Job Description

    Are you a people-first problem solver who thrives in a fast-paced environment? As an Operational Support Associate at SIXT, you'll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You'll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. With flexible hours, exciting bonus opportunities, room for career growth, and a rate of $18 per hour.

    YOUR ROLE AT SIXT 

    • You deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities 
    • You support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards 
    • You oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal 
    • You ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation 
    • You maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning 

    YOUR SKILLS MATTER 

    • Sales & Communication Skills You are persuasive, confident, and driven by performance-based incentives 
    • Customer Service Focus You bring a strong background in customer service and are passionate about delivering exceptional experiences 
    • Organizational & Technical Skills You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency 
    • Team Collaboration You thrive in a team-oriented environment and adjust smoothly to changing business needs 
    • Flexibility You're available to work a variety of shifts, including evenings, weekends, and holidays 
    • Licensing & Eligibility You are at least 18 years old, authorized to work in the U.S., and hold a valid driver's license with a clean record 

    WHAT WE OFFER  

    • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
    • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
    • Employee Assistance Program Access support whenever needed through our Employee Assistance Program
    • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
    • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
    Additional Information

    About us:

    We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

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