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Online Humana Customer Service Representative Jobs

IBC Bank

Online Customer Service Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

An Online CSR is responsible for guiding Online users through the Online Banking application. This involves trouble shooting errors, educating users on the services available. In addition the Online ...

QCHI

Customer Service Representative

Oklahoma City, OK · On-site

$13/hr

The Customer Service Representative opportunity is a part-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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All JobsOnline Humana Customer Service Representative Jobs

Online Humana Customer Service Representative information

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$9

$18

$26

How much do online humana customer service representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for online humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Online Humana Customer Service Representative vs Online UnitedHealth Customer Service Representative?

AspectOnline Humana Customer Service RepresentativeOnline UnitedHealth Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance certifications may be preferred
Work EnvironmentRemote, home-based customer support for health insurance membersRemote, home-based support for UnitedHealth insurance members
Employer & Industry UsageHumana, health insurance industryUnitedHealth Group, health insurance industry
Common Search & ComparisonYesYes

Both roles involve providing customer support for health insurance members in a remote setting. The main differences lie in the employer and specific insurance products. Candidates should review each company's requirements and benefits to determine the best fit.

What are some common challenges faced by Online Humana Customer Service Representatives, and how can they be successfully managed?

Online Humana Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, managing complex health insurance questions, and maintaining empathy during difficult interactions. Success in this role involves staying organized, using available digital resources efficiently, and developing strong communication skills to de-escalate stressful situations. Ongoing training and support from team leads are also available to help representatives stay updated on policy changes and enhance problem-solving abilities, creating a collaborative and supportive work environment.

What are the key skills and qualifications needed to thrive as an Online Humana Customer Service Representative, and why are they important?

To thrive as an Online Humana Customer Service Representative, you need a solid understanding of health insurance products, company policies, and strong problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and secure data entry platforms is often required. Exceptional communication, patience, and active listening skills are crucial for building rapport and resolving customer issues efficiently. These competencies ensure accurate information delivery, high customer satisfaction, and effective support in a digital customer service environment.

What is an Online Humana Customer Service Representative?

An Online Humana Customer Service Representative is a professional who provides assistance to Humana customers through digital channels such as chat, email, or web portals. They help answer questions about health insurance plans, resolve billing or claims issues, and guide members through online resources. Their role is to ensure customers have a positive experience and receive timely, accurate information regarding their Humana services. Representatives are trained in company policies, HIPAA regulations, and customer service best practices. This position often allows for remote work and flexible hours.
More about Online Humana Customer Service Representative jobs
What cities are hiring for Online Humana Customer Service Representative jobs? Cities with the most Online Humana Customer Service Representative job openings:
What are the most commonly searched types of Humana Customer Service Representative jobs? The most popular types of Humana Customer Service Representative jobs are:
What states have the most Online Humana Customer Service Representative jobs? States with the most job openings for Online Humana Customer Service Representative jobs include:
What job categories do people searching Online Humana Customer Service Representative jobs look for? The top searched job categories for Online Humana Customer Service Representative jobs are:
Online Humana Customer Service Representative jobs near you
Infographic showing various Online Humana Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Online Customer Service Representative

Online Customer Service Representative

IBC Bank

Mcallen, TX • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 4 days ago

IBC Bank rating

7.0

Company rating: 7.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

110th of 149 rated banks

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hirestalented, creative and dedicated individualsto help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments.IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

1140 Call Center

Job Summary:

An Online CSR is responsible for guiding Online users through the Online Banking application. This involves trouble shooting errors, educating users on the services available. In addition the Online CSR will answer questions relating any other bank related inquiry or requests. They are also responsible for identifying suspicious activity and failed processes. Agents solicit sales of new or additional services. Maintain confidentiality of bank records and documents. Duties as assigned. Be able to adapt easily to a changing work environment. Agents are assigned productivity and service quality goals. This is an IBC on-site position.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

  • Provide service and support to advance on-line questions.

  • Process customer inquiries utilizing bank resources.

  • Assist calls with one call resolution.

  • Refer new or additional services as needed

  • Process customer inquiries utilizing bank resources.

  • Assist calls with one call resolution.

  • Analyze suspicious activity and takes appropriate steps to protect the customer and the bank.

  • Refer new or additional services as needed

  • Review the customer requests and submit appropriate documentation to fulfill the request.

  • Maintain confidentiality of bank records and documents.

  • Meet quality and performance standards

  • Utilize technical skill to troubleshoot online issues

  • Process Online disputes

  • On the Job training as assigned

  • Other duties as assigned

SKILLS

  • Oral and written communication skills

  • Critical Thinking

  • Empathy and Adaptability

  • Good customers service relation skills

  • Flexible to work schedule

  • Knowledge with different mobile operating system such as Android and iOS.

  • Proficient with various search engines or internet browsers.

  • Must be willing to work in an environment that requires 100% phone-based customer interaction Preferably with Customer Service experience

  • Bilingual in English and Spanish

EDUCATION

  • High School diploma or GED

  • 1 year in a customer service environment/technical help desk environment, preferably by phone

What IBC Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IBC BANK logo

About IBC BANK

Sourced by ZipRecruiter

Industry

Banking and credit intermediation

Company size

1,001 - 5,000 Employees

Headquarters location

Laredo, TX, US

Year founded

1966

Social media

Facebook

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