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Online Humana Customer Service Representative Jobs

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Online Humana Customer Service Representative information

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$26

How much do online humana customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Online Humana Customer Service Representative vs Online UnitedHealth Customer Service Representative?

AspectOnline Humana Customer Service RepresentativeOnline UnitedHealth Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance certifications may be preferred
Work EnvironmentRemote, home-based customer support for health insurance membersRemote, home-based support for UnitedHealth insurance members
Employer & Industry UsageHumana, health insurance industryUnitedHealth Group, health insurance industry
Common Search & ComparisonYesYes

Both roles involve providing customer support for health insurance members in a remote setting. The main differences lie in the employer and specific insurance products. Candidates should review each company's requirements and benefits to determine the best fit.

What are some common challenges faced by Online Humana Customer Service Representatives, and how can they be successfully managed?

Online Humana Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, managing complex health insurance questions, and maintaining empathy during difficult interactions. Success in this role involves staying organized, using available digital resources efficiently, and developing strong communication skills to de-escalate stressful situations. Ongoing training and support from team leads are also available to help representatives stay updated on policy changes and enhance problem-solving abilities, creating a collaborative and supportive work environment.

What are the key skills and qualifications needed to thrive as an Online Humana Customer Service Representative?

To thrive as an Online Humana Customer Service Representative, you need a solid understanding of health insurance products, company policies, and strong problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and secure data entry platforms is often required. Exceptional communication, patience, and active listening skills are crucial for building rapport and resolving customer issues efficiently. These competencies ensure accurate information delivery, high customer satisfaction, and effective support in a digital customer service environment.

What is an Online Humana Customer Service Representative?

An Online Humana Customer Service Representative is a professional who provides assistance to Humana customers through digital channels such as chat, email, or web portals. They help answer questions about health insurance plans, resolve billing or claims issues, and guide members through online resources. Their role is to ensure customers have a positive experience and receive timely, accurate information regarding their Humana services. Representatives are trained in company policies, HIPAA regulations, and customer service best practices. This position often allows for remote work and flexible hours.
More about Online Humana Customer Service Representative jobs
What cities are hiring for Online Humana Customer Service Representative jobs? Cities with the most Online Humana Customer Service Representative job openings:
What are the most commonly searched types of Humana Customer Service Representative jobs? The most popular types of Humana Customer Service Representative jobs are:
What states have the most Online Humana Customer Service Representative jobs? States with the most job openings for Online Humana Customer Service Representative jobs include:
What job categories do people searching Online Humana Customer Service Representative jobs look for? The top searched job categories for Online Humana Customer Service Representative jobs are:
Online Humana Customer Service Representative jobs near you
Infographic showing various Online Humana Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Cheektowaga, NY • On-site

$20/hr

Other

Re-posted 3 days ago

Job description

Customer Service Representative

Customer Service Representative $20/hour

In-office position-Cheektowaga, NY

Evening and weekend availability required

Next start date: Monday, September 14th, 2026

Training schedule: Sunday-Thursday 11:00AM - 7:30PM

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

What Our Customer Service Representatives Enjoy Most

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

Qualifications

What You'll Bring To Spectrum Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

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