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Online Humana Customer Service Representative Jobs

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

Your primary responsibilities are to answer phones and respond to online requests and inquiries for ... If so, then you might just be perfect for this Customer Service Rep (CSR) position! Please fill out ...

QCHI

Customer Service Representative

Oklahoma City, OK · On-site

$13/hr

The Customer Service Representative opportunity is a part-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$16.50/hr

In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same! A ...

QCHI

Customer Service Representative

Brownsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

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All JobsOnline Humana Customer Service Representative Jobs

Online Humana Customer Service Representative information

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$9

$18

$26

How much do online humana customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for online humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Online Humana Customer Service Representative vs Online UnitedHealth Customer Service Representative?

AspectOnline Humana Customer Service RepresentativeOnline UnitedHealth Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance certifications may be preferred
Work EnvironmentRemote, home-based customer support for health insurance membersRemote, home-based support for UnitedHealth insurance members
Employer & Industry UsageHumana, health insurance industryUnitedHealth Group, health insurance industry
Common Search & ComparisonYesYes

Both roles involve providing customer support for health insurance members in a remote setting. The main differences lie in the employer and specific insurance products. Candidates should review each company's requirements and benefits to determine the best fit.

What are some common challenges faced by Online Humana Customer Service Representatives, and how can they be successfully managed?

Online Humana Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, managing complex health insurance questions, and maintaining empathy during difficult interactions. Success in this role involves staying organized, using available digital resources efficiently, and developing strong communication skills to de-escalate stressful situations. Ongoing training and support from team leads are also available to help representatives stay updated on policy changes and enhance problem-solving abilities, creating a collaborative and supportive work environment.

What are the key skills and qualifications needed to thrive as an Online Humana Customer Service Representative, and why are they important?

To thrive as an Online Humana Customer Service Representative, you need a solid understanding of health insurance products, company policies, and strong problem-solving abilities, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and secure data entry platforms is often required. Exceptional communication, patience, and active listening skills are crucial for building rapport and resolving customer issues efficiently. These competencies ensure accurate information delivery, high customer satisfaction, and effective support in a digital customer service environment.

What is an Online Humana Customer Service Representative?

An Online Humana Customer Service Representative is a professional who provides assistance to Humana customers through digital channels such as chat, email, or web portals. They help answer questions about health insurance plans, resolve billing or claims issues, and guide members through online resources. Their role is to ensure customers have a positive experience and receive timely, accurate information regarding their Humana services. Representatives are trained in company policies, HIPAA regulations, and customer service best practices. This position often allows for remote work and flexible hours.
More about Online Humana Customer Service Representative jobs
What cities are hiring for Online Humana Customer Service Representative jobs? Cities with the most Online Humana Customer Service Representative job openings:
What are the most commonly searched types of Humana Customer Service Representative jobs? The most popular types of Humana Customer Service Representative jobs are:
What states have the most Online Humana Customer Service Representative jobs? States with the most job openings for Online Humana Customer Service Representative jobs include:
What job categories do people searching Online Humana Customer Service Representative jobs look for? The top searched job categories for Online Humana Customer Service Representative jobs are:
Online Humana Customer Service Representative jobs near you
Infographic showing various Online Humana Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Online Labels

Sanford, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Watch this video to learn more about the culture here at Online Labels Group!
Role Summary: Customer Service Representatives help customers via phone, tickets or chat in a supportive function while offering solutions for their needs and resolving any current or ongoing issues.
Experience Requirements: 0-2 years in the same or similar role.
Shifts available:
  • Monday-Friday 9:00am-6:00pm.
  • Monday-Friday 11:00am-8:00pm.

Training Shift: Monday-Friday 8:00am-5:00pm
Pay rate: $16.00/hour to start.Benefits:
  • Potential Monthly Departmental Bonuses
  • Medical
  • Dental
  • Vision
  • Paid Time Off (PTO)
  • 401(k) with Company match
  • Holiday Pay
  • Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)

Summary of Responsibilities:
  • Manage incoming calls, tickets, and live chat messages from customers.
  • Communicating with customers to ensure that all their needs are understood and addressed.
  • Providing functional labeling knowledge and solutions.
  • Accurate quoting of blank labels, custom die creations, and small business custom printing.
  • Act as a backup order writer for Enterprise CSR's.
  • Working knowledge of internal CRM's upon completion of training.
  • Troubleshoot customer issues for a variety of different printers and software in relationship to our products.
  • Have working knowledge of entire order process: Placing an order, entering a sample request, checking inventory & item availability, Looking up shipping prices, Familiarity with transit times & methods of shipping.
  • Looking up product prices, adding items to / modifying an existing order, canceling an existing order, tracking an order, returns and issuing a credit.
  • General administrative duties.
  • Troubleshooting customer issues.
  • Collaborate with other internal departments to ensure that they fulfill all customer requests.
  • Guide customers to the correct service based on their business needs provided criteria.
  • Basic understanding of managed accounts held by Enterprise CSR's on team.
  • Recommend materials and adhesives based on application requirements.
  • Work with outside salesforce to meet customer needs including samples, art approvals, and managing ship dates.
  • Other duties as assigned.

Required Skills:
  • Excellent organization, attention to detail, and follow-up skills
  • Strong written and verbal communication skills
  • Strong typing and computer skills (recommended at 30+ wpm)
  • Ability to interface well with all levels of management
  • Ability to work well in a team environment as well as on your own
  • Self-motivated and solution-oriented
  • Customer-focused
  • Excellent analytical, problem-solving, and decision-making skills
  • Positive attitude.
  • Ability to adapt to new technologies and processes quickly in ever-evolving systems
  • Excellent interpersonal skills and strong emotional intelligence

Physical Demands:
  • Work is predominately performed in an office environment and requires the ability to operate standard office equipment and tools including a computer, keyboard, and mouse.
  • The ability to sit for extended periods of time and perform repetitive motions, including movements of the wrists, hands, and/or fingers, as well as stand, reach, squat and lift small parcels, packages, and other items, as necessary.
  • Work requires the ability to read and analyze data using various documents and spreadsheets.
  • The employee may be required to lift up to 25 lbs.
  • Reasonable accommodations to these requirements can be made to applicants with qualified disabilities.

Equal Employment Opportunity: At Online Labels Group, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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