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How much do cricket customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Cricket Customer Service?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What does a Cricket Customer Service representative do?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What are the key skills and qualifications needed for Cricket Customer Service?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

What cities are hiring for Cricket Customer Service jobs?

Cities with the most Cricket Customer Service job openings:

What are the most commonly searched types of Cricket Customer Service jobs?

The most popular types of Cricket Customer Service jobs are:

What states have the most Cricket Customer Service jobs?

States with the most job openings for Cricket Customer Service jobs include:

What job categories do people searching Cricket Customer Service jobs look for?

The top searched job categories for Cricket Customer Service jobs are:

Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Customer Service Representative Part-Time

Chimney Cricket

Media, PA • On-site

$23 - $24/hr

Part-time

PTO

Posted 13 days ago

Job description

Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Part-Time Customer Service Representative (CSR)
Serve. Lead. GrowWe're looking for a customer service pro who thrives on solving problems, supporting the team, and making every customer feel taken care of. Join Chimney Cricket - Where great service and great teamwork come together.
About Us:
Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We're looking for a friendly and motivated team player who wants to be the voice of our company-the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.
Position Summary:
The Part-Time Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role serves as a customer service leader during scheduled shifts by helping maintain efficient office operations, supporting teammates, and ensuring every customer interaction reflects Chimney Cricket's commitment to professionalism and service.
The ideal candidate is an organized, dependable, and solutions-oriented professional who enjoys helping customers, supporting sales initiatives, and creating a positive experience for both customers and coworkers. This position is ideal for someone seeking a flexible part-time schedule while making a meaningful impact on our customers and team.
Responsibilities:
GOAL: Facilitate efficient and timely booking of service and project appointments
Customer Service:
  • Answer incoming phone calls, emails, and online inquiries promptly and professionally
  • Assist customers with scheduling, rescheduling, and general service questions
  • Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
  • Follow up with customers after service to ensure satisfaction
  • Accurately document all customer interactions in our CRM system

Sales & Booking:
  • Educate callers on our services, processes, and seasonal maintenance needs
  • Actively listen to uncover additional service opportunities during inbound calls
  • Convert inquiries into booked appointments using a soft-sales approach
  • Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
  • Make proactive outbound calls to past customers for seasonal service and membership opportunities during designated calling periods.
  • Meet or exceed booking goals and upsell targets
  • Support the Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.
  • Assist with sales operations, reporting, and customer follow-ups to ensure smooth execution.
  • Handle daily sales support tasks, including updating estimates, tracking leads, and reaching out to customers.

Skills & Qualifications:
  • 2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
  • Friendly, confident, and professional phone presence.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to prioritize multiple tasks.
  • Self-motivated and able to work independently while contributing to a team environment.
  • Familiarity with service scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar) preferred.
  • Availability to work a consistent part-time schedule, including occasional flexibility during seasonal peak periods.

Incentive Structure:
We believe great conversations lead to great outcomes-for our customers and our team. Our incentive program rewards effort and results:
Benefits:
  • Hourly Wage w/ performance-based raises
  • Paid holidays after 90 days (prorated)
  • PTO after 1 year (prorated)
  • Company-sponsored training and certifications
  • Friendly, team-oriented culture

Compensation: $23.00 - $24.00 per hour
Chimney Cricket is a locally owned and operated chimney and hearth company serving the greater Media, PA area for over 35 years. We specialize in chimney inspections, repairs, and fireplace installations, offering expert solutions rooted in safety, craftsmanship, and customer care. With a certified and experienced team, we take pride in restoring and upgrading fireplaces and venting systems to meet modern standards-while maintaining the charm and integrity of our customers' homes. Known for our reliable service and commitment to excellence, Chimney Cricket is a trusted name in home comfort and fire safety.

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