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How much do cricket customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a typical day look like for a Cricket Customer Service representative?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What is a Cricket Customer Service job?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cricket Customer Service position, and why are they important?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

More about Cricket Customer Service jobs
What cities are hiring for Cricket Customer Service jobs? Cities with the most Cricket Customer Service job openings:
What are the most commonly searched types of Cricket Customer Service jobs? The most popular types of Cricket Customer Service jobs are:
What states have the most Cricket Customer Service jobs? States with the most job openings for Cricket Customer Service jobs include:
What job categories do people searching Cricket Customer Service jobs look for? The top searched job categories for Cricket Customer Service jobs are:
Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Customer Service Representative

Chimney Cricket

Media, PA • On-site

$25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 20 days ago

Job description

Benefits:
  • 401(k) matching
  • Employee discounts
  • Health insurance
  • Paid time off

Are you a natural people-person who loves helping others? At Chimney Cricket, we do more than clean chimneys-we create cozy, safe homes. As a Customer Service & Sales Representative, you'll be the friendly voice that guides homeowners to the right solution while earning rewards for every appointment you book. If you're friendly, motivated, thrive on great conversations, and want to be part of a trusted local team, we'd love to meet you.
About Us:
Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We're looking for a friendly and motivated team player who wants to be the voice of our company-the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.
Position Summary:
The Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role is ideal for someone who thrives on creating positive customer experiences, has a natural ability to guide conversations toward solutions-and sales, and motivates fellow team members to do the same
Responsibilities:
GOAL: Facilitate efficient and timely booking of service and project appointments
Customer Service:
  • Answer incoming phone calls, emails, and online inquiries promptly and professionally
  • Assist customers with scheduling, rescheduling, and general service questions
  • Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
  • Follow up with customers after service to ensure satisfaction
  • Accurately document all customer interactions in our CRM system

Sales & Booking:
  • Educate callers on our services, processes, and seasonal maintenance needs
  • Actively listen to uncover additional service opportunities during inbound calls
  • Convert inquiries into booked appointments using a soft-sales approach
  • Upsell additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
  • Proactively call past customers for seasonal service
  • Meet or exceed booking goals and upsell targets

Skills & Qualifications:
  • 2+ years in a customer-facing role (Sales or appointment booking experience preferred)
  • Confident, warm phone presence and Excellent verbal and written communication
  • Strong organizational and multi-tasking skills
  • Familiarity with service scheduling software or CRMs (e.g., ServiceTitan, Housecall Pro) a plus

Benefits:
  • Hourly Wage w/ performance-based raises
  • Medical and dental insurance plans (after 90d)
  • Matching retirement plan (after 1 year)
  • Paid holidays and PTO (after 90 days)
  • Company-sponsored training and certifications
  • Friendly, team-oriented culture

RISE VALUES
GOAL: All employees must demonstrate that they are a Values fit in the following areas
RESPECT: For others and yourself
  • Give graceProfessional and positive. Give the benefit of the doubt
  • WinsomeFriendly and Confident; make friends
  • Trust buildersWith team members, customers, subs, and vendors
  • On timeTimely service to each other and customers
  • Satisfaction Champion Invest in and elevate others

INTEGRITY: Humble engagement
  • Say what you do. Do what you say
  • Do the right thing when no one is looking
  • Get under the problem Servant leadership
  • Measure your workCollect and disseminate reliable/accurate data
  • Be discreetHandle information with integrity and confidentiality

SAFETY: The why informs the what
  • Eyes open Care/awareness on the job to prevent physical injuries to self, others, and property
  • Brotherly concern Look out for others. Lead other team members in safe work practices
  • Intentionally safePlan for safe outcomes
  • PPE ChampionAware of and able to educate customers in our PPE use and policies
  • Capable and CompetentFamiliar with CCinc processes and able to utilize them to maximize customer satisfaction, service efficiency, and company-wide profitability

EXCELLENCE: Eager pursuit of quality outcomes
  • Touchdowns win the game Resourceful and diligent. Meeting team and company goals
  • Figure it outProactive, proficient, and creative in problem-solving in your role and with the team
  • Innovate Make things better, faster, more efficient
  • Know itEducate customers on industry and company standards and proprietary processes
  • Grow it Pursue ongoing professional development and knowledge building

Compensation: $25.00 per hour
Chimney Cricket is a locally owned and operated chimney and hearth company serving the greater Media, PA area for over 35 years. We specialize in chimney inspections, repairs, and fireplace installations, offering expert solutions rooted in safety, craftsmanship, and customer care. With a certified and experienced team, we take pride in restoring and upgrading fireplaces and venting systems to meet modern standards-while maintaining the charm and integrity of our customers' homes. Known for our reliable service and commitment to excellence, Chimney Cricket is a trusted name in home comfort and fire safety.

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