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Full Time Cricket Customer Service information

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$24.5K

$58K

$101K

How much do full time cricket customer service jobs pay per year?

As of Jul 30, 2026, the average yearly pay for full time cricket customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are Full Time Cricket Customer Service jobs?

Full Time Cricket Customer Service jobs involve assisting customers of Cricket Wireless, a prepaid wireless service provider, with their inquiries and concerns. Employees in these roles may handle tasks such as answering questions about plans, troubleshooting device issues, processing payments, and resolving billing matters. These positions typically require excellent communication skills, patience, and a customer-focused attitude. Working full-time means employees generally work around 40 hours per week and may be required to work evenings or weekends, depending on business needs.

What is the difference between Full Time Cricket Customer Service vs Part Time Cricket Customer Service?

AspectFull Time Cricket Customer ServicePart Time Cricket Customer Service
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CredentialsBasic customer service skills, sometimes industry-specific trainingSimilar credentials, often requiring less experience
Work EnvironmentOffice or call center setting, consistent scheduleFlexible hours, possibly remote or part-time shifts
Employer & Industry UsageCommon in sports retail, ticketing, and customer support rolesUsed in similar settings, catering to seasonal or flexible staffing needs

Full Time Cricket Customer Service involves a standard 35-40 hour workweek with consistent hours, often requiring industry-specific training. Part Time Cricket Customer Service offers flexible scheduling with fewer hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and scheduling flexibility.

What are some common challenges faced by Full Time Cricket Customer Service representatives, and how can they be addressed?

Full Time Cricket Customer Service representatives often encounter challenges such as managing high call volumes, addressing a wide range of customer inquiries, and handling difficult situations with empathy and professionalism. Staying up-to-date with Cricket Wireless products, services, and policies is essential to provide accurate information and effective solutions. Building strong communication skills and learning de-escalation techniques can help representatives resolve issues efficiently while maintaining customer satisfaction. Team collaboration and regular training sessions are typically encouraged to share best practices and support continuous improvement.

What are the key skills and qualifications needed to thrive as a Full Time Cricket Customer Service representative, and why are they important?

To thrive as a Full Time Cricket Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and company-specific platforms is typically expected. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you deliver excellent customer experiences. These skills ensure that customers receive accurate assistance promptly, which is crucial for customer satisfaction and brand loyalty.
More about Full Time Cricket Customer Service jobs
What cities are hiring for Full Time Cricket Customer Service jobs? Cities with the most Full Time Cricket Customer Service job openings:
What are the most commonly searched types of Cricket Customer Service jobs? The most popular types of Cricket Customer Service jobs are:
What states have the most Full Time Cricket Customer Service jobs? States with the most job openings for Full Time Cricket Customer Service jobs include:
What job categories do people searching Full Time Cricket Customer Service jobs look for? The top searched job categories for Full Time Cricket Customer Service jobs are:
Full Time Cricket Customer Service jobs near you
Infographic showing various Full Time Cricket Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Mobile Specialist - Cricket Wireless

Cricket Wireless - NKB Corporate Ventures Inc

Baldwin Park, CA

$18 - $24/hr

Full-time

Posted 2 days ago

New

Job description

Mobile Specialist – Cricket Wireless

Company: Cricket Wireless (NKB Corporate Ventures Inc.)

Job Type: Full-Time / Part-Time

Schedule: 8–10-hour shifts | Monday–Friday + Weekends | Day shifts

About Us

We’re part of NKB Corporate, one of the largest Cricket Wireless partners in the U.S. With 30+ stores and growing, we bring people fast, reliable 5G service—no contracts, no hassle—just tech made simple.

If you love phones, tech, and helping people, this is your spot!

What You’ll Do

Chat with customers and help them pick the right phone or plan

Set up new devices, transfer data, and troubleshoot basic issues

Stay up to date on the latest phones and features

Work with a fun, motivated team to hit goals and celebrate wins

Who You Are

Bilingual (English & Spanish) – a must

Friendly, outgoing, and great with people

Passionate about tech (don’t worry, we’ll train you!)

Sales or customer service experience is a bonus

Reliable, eager to learn, and flexible with hours

Perks & Benefits

Competitive hourly pay + commission + bonuses

Paid training and ongoing support

Flexible schedule

Discounts on Cricket plans & devices

Supportive team + real growth opportunities

Good to Know

You may work at multiple store locations

Some travel between stores might be required

Ready to Apply?

If you love helping people and want to grow in a fast-paced, tech-driven environment, we’d love to meet you!

NKB Corporate, a premier private partner of Cricket Wireless, is one of the largest Cricket-exclusive retailers in the nation. We deliver cutting-edge 5G LTE services and the latest devices while providing an exceptional customer experience built on integrity, professionalism, and innovation. With 30+ retail locations across the U.S., we empower customers with seamless connectivity without the limits of annual contracts.