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Full Time Cricket Customer Service information

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$24.5K

$58K

$101K

How much do full time cricket customer service jobs pay per year?

As of Jun 17, 2026, the average yearly pay for full time cricket customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How much does cricket pay hourly?

Cricket Customer Service representatives typically earn between $10 and $15 per hour, depending on experience and location. The role often involves handling customer inquiries via phone or chat, with some positions offering additional incentives or bonuses based on performance.

What are Full Time Cricket Customer Service jobs?

Full Time Cricket Customer Service jobs involve assisting customers of Cricket Wireless, a prepaid wireless service provider, with their inquiries and concerns. Employees in these roles may handle tasks such as answering questions about plans, troubleshooting device issues, processing payments, and resolving billing matters. These positions typically require excellent communication skills, patience, and a customer-focused attitude. Working full-time means employees generally work around 40 hours per week and may be required to work evenings or weekends, depending on business needs.

What are the highest paid customer service jobs?

In customer service, roles such as customer service managers, technical support managers, and call center directors tend to have the highest salaries, often exceeding $60,000 annually. Specialized industries like technology, finance, and healthcare typically offer higher pay for customer service professionals with advanced skills, certifications, or managerial responsibilities.

What is the difference between Full Time Cricket Customer Service vs Part Time Cricket Customer Service?

AspectFull Time Cricket Customer ServicePart Time Cricket Customer Service
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CredentialsBasic customer service skills, sometimes industry-specific trainingSimilar credentials, often requiring less experience
Work EnvironmentOffice or call center setting, consistent scheduleFlexible hours, possibly remote or part-time shifts
Employer & Industry UsageCommon in sports retail, ticketing, and customer support rolesUsed in similar settings, catering to seasonal or flexible staffing needs

Full Time Cricket Customer Service involves a standard 35-40 hour workweek with consistent hours, often requiring industry-specific training. Part Time Cricket Customer Service offers flexible scheduling with fewer hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and scheduling flexibility.

What job makes $10,000 a month without a degree?

Full Time Cricket Customer Service roles typically do not pay $10,000 a month without specialized skills or experience. High-paying jobs without a degree are rare and often involve entrepreneurship, sales, real estate, or skilled trades, but earning such a high income consistently usually requires significant experience or business ownership.

What are some common challenges faced by Full Time Cricket Customer Service representatives, and how can they be addressed?

Full Time Cricket Customer Service representatives often encounter challenges such as managing high call volumes, addressing a wide range of customer inquiries, and handling difficult situations with empathy and professionalism. Staying up-to-date with Cricket Wireless products, services, and policies is essential to provide accurate information and effective solutions. Building strong communication skills and learning de-escalation techniques can help representatives resolve issues efficiently while maintaining customer satisfaction. Team collaboration and regular training sessions are typically encouraged to share best practices and support continuous improvement.

How hard is it to get a job at Cricket Wireless?

Getting a full-time customer service position at Cricket Wireless typically requires a high school diploma or equivalent, good communication skills, and some retail or customer service experience. The application process involves submitting an online application, completing interviews, and sometimes passing background checks. Competition can vary based on location and availability of positions.

What are the key skills and qualifications needed to thrive as a Full Time Cricket Customer Service representative, and why are they important?

To thrive as a Full Time Cricket Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and company-specific platforms is typically expected. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you deliver excellent customer experiences. These skills ensure that customers receive accurate assistance promptly, which is crucial for customer satisfaction and brand loyalty.
More about Full Time Cricket Customer Service jobs
What cities are hiring for Full Time Cricket Customer Service jobs? Cities with the most Full Time Cricket Customer Service job openings:
What are the most commonly searched types of Cricket Customer Service jobs? The most popular types of Cricket Customer Service jobs are:
What states have the most Full Time Cricket Customer Service jobs? States with the most job openings for Full Time Cricket Customer Service jobs include:
What job categories do people searching Full Time Cricket Customer Service jobs look for? The top searched job categories for Full Time Cricket Customer Service jobs are:
Full Time Cricket Customer Service jobs near you
Infographic showing various Full Time Cricket Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Chimney Cricket

Media, PA • On-site

$25/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Job description

Benefits:
  • 401(k) matching
  • Employee discounts
  • Health insurance
  • Paid time off

Are you a natural people-person who loves helping others? At Chimney Cricket, we do more than clean chimneys-we create cozy, safe homes. As a Customer Service & Sales Representative, you'll be the friendly voice that guides homeowners to the right solution while earning rewards for every appointment you book. If you're friendly, motivated, thrive on great conversations, and want to be part of a trusted local team, we'd love to meet you.
About Us:
Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We're looking for a friendly and motivated team player who wants to be the voice of our company-the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.
Position Summary:
The Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role is ideal for someone who thrives on creating positive customer experiences, has a natural ability to guide conversations toward solutions-and sales, and motivates fellow team members to do the same
Responsibilities:
GOAL: Facilitate efficient and timely booking of service and project appointments
Customer Service:
  • Answer incoming phone calls, emails, and online inquiries promptly and professionally
  • Assist customers with scheduling, rescheduling, and general service questions
  • Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
  • Follow up with customers after service to ensure satisfaction
  • Accurately document all customer interactions in our CRM system

Sales & Booking:
  • Educate callers on our services, processes, and seasonal maintenance needs
  • Actively listen to uncover additional service opportunities during inbound calls
  • Convert inquiries into booked appointments using a soft-sales approach
  • Upsell additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
  • Proactively call past customers for seasonal service
  • Meet or exceed booking goals and upsell targets

Skills & Qualifications:
  • 2+ years in a customer-facing role (Sales or appointment booking experience preferred)
  • Confident, warm phone presence and Excellent verbal and written communication
  • Strong organizational and multi-tasking skills
  • Familiarity with service scheduling software or CRMs (e.g., ServiceTitan, Housecall Pro) a plus

Benefits:
  • Hourly Wage w/ performance-based raises
  • Medical and dental insurance plans (after 90d)
  • Matching retirement plan (after 1 year)
  • Paid holidays and PTO (after 90 days)
  • Company-sponsored training and certifications
  • Friendly, team-oriented culture

RISE VALUES
GOAL: All employees must demonstrate that they are a Values fit in the following areas
RESPECT: For others and yourself
  • Give graceProfessional and positive. Give the benefit of the doubt
  • WinsomeFriendly and Confident; make friends
  • Trust buildersWith team members, customers, subs, and vendors
  • On timeTimely service to each other and customers
  • Satisfaction Champion Invest in and elevate others

INTEGRITY: Humble engagement
  • Say what you do. Do what you say
  • Do the right thing when no one is looking
  • Get under the problem Servant leadership
  • Measure your workCollect and disseminate reliable/accurate data
  • Be discreetHandle information with integrity and confidentiality

SAFETY: The why informs the what
  • Eyes open Care/awareness on the job to prevent physical injuries to self, others, and property
  • Brotherly concern Look out for others. Lead other team members in safe work practices
  • Intentionally safePlan for safe outcomes
  • PPE ChampionAware of and able to educate customers in our PPE use and policies
  • Capable and CompetentFamiliar with CCinc processes and able to utilize them to maximize customer satisfaction, service efficiency, and company-wide profitability

EXCELLENCE: Eager pursuit of quality outcomes
  • Touchdowns win the game Resourceful and diligent. Meeting team and company goals
  • Figure it outProactive, proficient, and creative in problem-solving in your role and with the team
  • Innovate Make things better, faster, more efficient
  • Know itEducate customers on industry and company standards and proprietary processes
  • Grow it Pursue ongoing professional development and knowledge building

Compensation: $25.00 per hour
Chimney Cricket is a locally owned and operated chimney and hearth company serving the greater Media, PA area for over 35 years. We specialize in chimney inspections, repairs, and fireplace installations, offering expert solutions rooted in safety, craftsmanship, and customer care. With a certified and experienced team, we take pride in restoring and upgrading fireplaces and venting systems to meet modern standards-while maintaining the charm and integrity of our customers' homes. Known for our reliable service and commitment to excellence, Chimney Cricket is a trusted name in home comfort and fire safety.

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