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Full Time Cricket Customer Service Jobs (NOW HIRING)

WCRI

Cricket Wireless Sales Advocate (Canyon County)

Nampa, ID · On-site

$13.25 - $17/hr

As one of the largest authorized retailers for Cricket Wireless, PQH Wireless / Linked Inc is ... Full-time employees are eligible for health benefits. Those who excel in sales and customer service ...

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Full Time Cricket Customer Service information

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How much do full time cricket customer service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for full time cricket customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a full time Cricket Customer Service?

Full Time Cricket Customer Service jobs involve assisting customers of Cricket Wireless, a prepaid wireless service provider, with their inquiries and concerns. Employees in these roles may handle tasks such as answering questions about plans, troubleshooting device issues, processing payments, and resolving billing matters. These positions typically require excellent communication skills, patience, and a customer-focused attitude. Working full-time means employees generally work around 40 hours per week and may be required to work evenings or weekends, depending on business needs.

What are the key skills and qualifications needed to thrive as a full time Cricket Customer Service representative?

To thrive as a Full Time Cricket Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale systems, and company-specific platforms is typically expected. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you deliver excellent customer experiences. These skills ensure that customers receive accurate assistance promptly, which is crucial for customer satisfaction and brand loyalty.

What are some common challenges faced by full time Cricket Customer Service representatives, and how can they be addressed?

Full Time Cricket Customer Service representatives often encounter challenges such as managing high call volumes, addressing a wide range of customer inquiries, and handling difficult situations with empathy and professionalism. Staying up-to-date with Cricket Wireless products, services, and policies is essential to provide accurate information and effective solutions. Building strong communication skills and learning de-escalation techniques can help representatives resolve issues efficiently while maintaining customer satisfaction. Team collaboration and regular training sessions are typically encouraged to share best practices and support continuous improvement.

What is the difference between Full Time Cricket Customer Service vs Part Time Cricket Customer Service?

AspectFull Time Cricket Customer ServicePart Time Cricket Customer Service
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CredentialsBasic customer service skills, sometimes industry-specific trainingSimilar credentials, often requiring less experience
Work EnvironmentOffice or call center setting, consistent scheduleFlexible hours, possibly remote or part-time shifts
Employer & Industry UsageCommon in sports retail, ticketing, and customer support rolesUsed in similar settings, catering to seasonal or flexible staffing needs

Full Time Cricket Customer Service involves a standard 35-40 hour workweek with consistent hours, often requiring industry-specific training. Part Time Cricket Customer Service offers flexible scheduling with fewer hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and scheduling flexibility.

More about Full Time Cricket Customer Service jobs

What cities are hiring for Full Time Cricket Customer Service jobs?

Cities with the most Full Time Cricket Customer Service job openings:

What are the most commonly searched types of Cricket Customer Service jobs?

The most popular types of Cricket Customer Service jobs are:

What states have the most Full Time Cricket Customer Service jobs?

States with the most job openings for Full Time Cricket Customer Service jobs include:

What job categories do people searching Full Time Cricket Customer Service jobs look for?

The top searched job categories for Full Time Cricket Customer Service jobs are:

Full Time Cricket Customer Service jobs near you
Infographic showing various Full Time Cricket Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Cricket Wireless Sales Advocate FT - OR 361 (31549)

Cricket Wireless

Grants Pass, OR • On-site

$16.50/mo

Full-time

Posted 8 days ago

Cricket Wireless rating

4.2

Company rating: 4.2 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

96th of 99 rated telecommunications companies

Job description

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.
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Wireless consultant job duties include:

  • Customer service, greeting in a friendly & timely manner, creating a positive work environment
  • Being knowledgeable and proactive in learning new promos, price changes, and policy updates
  • Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
  • Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
  • Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
  • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Desire to be a part of the game-changing Cricket store team.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Effective at balancing customer experience and performance goals.
  • Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
  • Deliver outstanding service striving to retain and gain customers
  • Participate in outside sales events or promotions
  • Work flexible hours, weekends and holidays at various locations

Wireless consultant minimum requirements include:

  • High school diploma/GED, or equivalent experience
  • One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
  • Management experience is not required, but preferred for moving further into store management/ownership
  • Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling

Wireless consultant minimum requirements include:

  • High school diploma/GED, or equivalent experience
  • One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
  • Management experience is not required, but preferred for moving further into store management/ownership
  • Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling

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