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Flexible Cricket Customer Service information

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How much do flexible cricket customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for flexible cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a flexible Cricket Customer Service job?

Flexible Cricket Customer Service jobs involve assisting cricket fans and customers with their inquiries, issues, and requests related to cricket products, services, or events. The 'flexible' aspect typically means that these roles offer adaptable working hours, remote opportunities, or part-time schedules, making them suitable for individuals who need work-life balance. Employees in this position may handle tasks such as answering questions about match tickets, merchandise, or streaming services, and resolving complaints via phone, email, or chat. Excellent communication skills and a passion for cricket are often important for success in this role.

What are the key skills and qualifications needed to thrive as a flexible Cricket Customer Service representative?

To thrive as a Flexible Cricket Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and knowledge of Cricket Wireless products are typically required. Patience, adaptability, and a positive attitude help you build rapport with customers and resolve their concerns efficiently. These skills and qualities ensure excellent customer experiences, foster brand loyalty, and support business growth in a dynamic retail environment.

What are the typical challenges faced by flexible Cricket Customer Service representatives, and how can they be managed?

Flexible Cricket Customer Service representatives often encounter challenges such as handling high call volumes during peak times, managing inquiries from customers with varying technical knowledge, and adapting to rapidly changing service updates or promotions. To manage these, representatives are encouraged to stay organized, make use of knowledge base resources, and communicate proactively with their team. Regular training sessions and open communication channels with supervisors help team members stay informed and supported in resolving issues efficiently.

What is the difference between Flexible Cricket Customer Service vs Flexible Cricket Sales Associate?

AspectFlexible Cricket Customer ServiceFlexible Cricket Sales Associate
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, sales experience preferred
Work EnvironmentCall centers, retail stores, online supportRetail stores, kiosks, direct customer interaction
Employer & IndustryTelecom providers, retail chainsTelecom providers, retail chains

Flexible Cricket Customer Service focuses on assisting customers with inquiries, troubleshooting, and support, while Flexible Cricket Sales Associates primarily engage in selling products and plans. Both roles require good communication skills and familiarity with Cricket services, but differ mainly in daily tasks and focus areas.

More about Flexible Cricket Customer Service jobs

What cities are hiring for Flexible Cricket Customer Service jobs?

Cities with the most Flexible Cricket Customer Service job openings:

What are the most commonly searched types of Cricket Customer Service jobs?

The most popular types of Cricket Customer Service jobs are:

What states have the most Flexible Cricket Customer Service jobs?

States with the most job openings for Flexible Cricket Customer Service jobs include:

What job categories do people searching Flexible Cricket Customer Service jobs look for?

The top searched job categories for Flexible Cricket Customer Service jobs are:

Flexible Cricket Customer Service jobs near you
Infographic showing various Flexible Cricket Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Customer Service Representative Part-Time

Chimney Cricket

Media, PA • On-site

$23 - $24/hr

Part-time

PTO

Posted 12 days ago

Job description

Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Part-Time Customer Service Representative (CSR)
Serve. Lead. GrowWe're looking for a customer service pro who thrives on solving problems, supporting the team, and making every customer feel taken care of. Join Chimney Cricket - Where great service and great teamwork come together.
About Us:
Chimney Cricket is a family-owned local leader in chimney service and hearth installation. We take pride in our craftsmanship, safety standards, and commitment to exceptional customer experiences. We're looking for a friendly and motivated team player who wants to be the voice of our company-the first point of contact for homeowners looking for reliable fireplace, chimney, and hearth solutions and a pace setter for our customer service team.
Position Summary:
The Part-Time Customer Service Representative (CSR) provides exceptional customer care while actively promoting and booking our chimney and hearth services. This role serves as a customer service leader during scheduled shifts by helping maintain efficient office operations, supporting teammates, and ensuring every customer interaction reflects Chimney Cricket's commitment to professionalism and service.
The ideal candidate is an organized, dependable, and solutions-oriented professional who enjoys helping customers, supporting sales initiatives, and creating a positive experience for both customers and coworkers. This position is ideal for someone seeking a flexible part-time schedule while making a meaningful impact on our customers and team.
Responsibilities:
GOAL: Facilitate efficient and timely booking of service and project appointments
Customer Service:
  • Answer incoming phone calls, emails, and online inquiries promptly and professionally
  • Assist customers with scheduling, rescheduling, and general service questions
  • Maintain a calm, solutions-oriented attitude with both routine and urgent customer needs
  • Follow up with customers after service to ensure satisfaction
  • Accurately document all customer interactions in our CRM system

Sales & Booking:
  • Educate callers on our services, processes, and seasonal maintenance needs
  • Actively listen to uncover additional service opportunities during inbound calls
  • Convert inquiries into booked appointments using a soft-sales approach
  • Upsell/Recommend additional services (e.g., inspections, dryer vent cleaning, hearth upgrades)
  • Make proactive outbound calls to past customers for seasonal service and membership opportunities during designated calling periods.
  • Meet or exceed booking goals and upsell targets
  • Support the Sales Manager with lead follow-up, estimate prep, CRM updates, and goal alignment.
  • Assist with sales operations, reporting, and customer follow-ups to ensure smooth execution.
  • Handle daily sales support tasks, including updating estimates, tracking leads, and reaching out to customers.

Skills & Qualifications:
  • 2+ years in a customer-facing role (sales, customer service, or appointment booking preferred).
  • Friendly, confident, and professional phone presence.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to prioritize multiple tasks.
  • Self-motivated and able to work independently while contributing to a team environment.
  • Familiarity with service scheduling software or CRM systems (ServiceTitan, Housecall Pro, or similar) preferred.
  • Availability to work a consistent part-time schedule, including occasional flexibility during seasonal peak periods.

Incentive Structure:
We believe great conversations lead to great outcomes-for our customers and our team. Our incentive program rewards effort and results:
Benefits:
  • Hourly Wage w/ performance-based raises
  • Paid holidays after 90 days (prorated)
  • PTO after 1 year (prorated)
  • Company-sponsored training and certifications
  • Friendly, team-oriented culture

Compensation: $23.00 - $24.00 per hour
Chimney Cricket is a locally owned and operated chimney and hearth company serving the greater Media, PA area for over 35 years. We specialize in chimney inspections, repairs, and fireplace installations, offering expert solutions rooted in safety, craftsmanship, and customer care. With a certified and experienced team, we take pride in restoring and upgrading fireplaces and venting systems to meet modern standards-while maintaining the charm and integrity of our customers' homes. Known for our reliable service and commitment to excellence, Chimney Cricket is a trusted name in home comfort and fire safety.

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