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Italian Speaking Customer Service Jobs (NOW HIRING)

Volatour, Inc.

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Italian Speaking Customer Service Associate

New York, NY · On-site

$19 - $22/hr

... Italian Speaking Sales Associate for our high-traffic concierge desk. This full-time position is based in a premier New York City hotel and focuses on providing exceptional service and travel ...

Mercier Consultancy

SC

In this role, you will be the primary support contact for our Italian-speaking gaming community ... Excellent communication and customer service skills * Previous experience in player support or ...

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How much do italian speaking customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for italian speaking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an Italian Speaking Customer Service representative?

As an Italian Speaking Customer Service representative, your daily tasks usually include responding to customer inquiries via phone, email, or chat in Italian, troubleshooting common issues, and documenting interactions in the company’s CRM system. You may also handle order processing, provide product or service information, and escalate more complex problems to specialized teams. Collaboration with colleagues across departments is common to resolve concerns efficiently and ensure a seamless customer experience. Your role ensures that Italian-speaking customers receive prompt, accurate, and culturally sensitive support throughout their journey.

What is an Italian Speaking Customer Service job?

An Italian Speaking Customer Service job involves assisting customers in Italian, addressing their inquiries, resolving issues, and providing support via phone, email, or chat. The role requires fluency in both Italian and the company's primary language, along with strong communication and problem-solving skills. It is commonly found in industries like e-commerce, travel, and customer support centers.

What are the key skills and qualifications needed to thrive in the Italian Speaking Customer Service position, and why are they important?

To excel as an Italian Speaking Customer Service representative, fluency in both Italian and English, strong communication abilities, and prior customer service experience are essential. Familiarity with CRM platforms, live chat systems, and helpdesk ticketing software is often required, and some employers may prefer candidates with customer service certifications. Outstanding problem-solving skills, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills and qualities are crucial for effectively supporting customers, resolving issues efficiently, and maintaining high satisfaction rates.

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Italian Speaking Customer Service jobs near you
Infographic showing various Italian Speaking Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Italian Speaking Customer Service Associate

Italian Speaking Customer Service Associate

Volatour, Inc.

New York, NY • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted just now

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Job description

Volatour is a leading Receptive Tour Operator in New York City seeking a bilingual Italian Speaking Sales Associate for our high-traffic concierge desk. This full-time position is based in a premier New York City hotel and focuses on providing exceptional service and travel solutions to international visitors.

Responsibilities

  • Engage with international travelers and hotel guests to promote and sell New York City tours and activities.

  • Meet and exceed daily sales targets through proactive customer engagement and product knowledge.

  • Provide expert recommendations on local attractions, transportation, and sightseeing opportunities.

  • Manage booking software and process payments accurately for various travel services.

  • Coordinate with the main office to ensure seamless service delivery for all clients.

  • Maintain a professional appearance representing both Volatour and the partner hotel.

  • Resolve customer inquiries and provide high-level concierge support in both English and Italian.

Qualifications

  • Fluency in both Italian and English is required for this role.

  • Strong sales background with a proven track record of meeting performance goals.

  • Professional presentation and a poised demeanor suitable for a luxury hotel environment.

  • Availability to work a flexible schedule including mandatory weekend shifts.

  • Proficiency in Spanish is considered a significant advantage.

  • Excellent interpersonal communication skills and a passion for the tourism industry.

  • Ability to work independently at a dedicated sales desk while maintaining high energy.

Benefits

  • Competitive compensation structure with immediate rewards for sales performance.

  • Flexible scheduling options within a dynamic work environment.

  • Opportunity to work with a premier tour operator in the heart of New York City.

We are an equal opportunity employer. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

Company Description

30 years and still counting, VOLATOUR established itself as a leading tour operator in the United States with headquarters in New York City and offices in Los Angeles and Miami. We offer a wide range of services: From tours to excursions, tickets, cruises, transfers and many more! What makes us unique? We serve our international clients in their native language - Not only to provide a better tour experience, but also to assist with organizational support.