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Italian Speaking Customer Service Jobs (NOW HIRING)

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

MCI Careers

MO · On-site

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...

CLEAResult

OR · On-site

$48K - $66K/yr

To join our team as a Spanish-speaking Customer Service Specialist! We are looking to expand our Residential Program Team in Oregon and Southwest Washington delivering customer support services on ...

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Italian Speaking Customer Service information

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$26

How much do italian speaking customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for italian speaking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an Italian speaking customer service representative?

As an Italian Speaking Customer Service representative, your daily tasks usually include responding to customer inquiries via phone, email, or chat in Italian, troubleshooting common issues, and documenting interactions in the company’s CRM system. You may also handle order processing, provide product or service information, and escalate more complex problems to specialized teams. Collaboration with colleagues across departments is common to resolve concerns efficiently and ensure a seamless customer experience. Your role ensures that Italian-speaking customers receive prompt, accurate, and culturally sensitive support throughout their journey.

What is an Italian speaking customer service?

An Italian Speaking Customer Service job involves assisting customers in Italian, addressing their inquiries, resolving issues, and providing support via phone, email, or chat. The role requires fluency in both Italian and the company's primary language, along with strong communication and problem-solving skills. It is commonly found in industries like e-commerce, travel, and customer support centers.

What are the key skills and qualifications needed to thrive in the Italian speaking customer service position, and why are they important?

To excel as an Italian Speaking Customer Service representative, fluency in both Italian and English, strong communication abilities, and prior customer service experience are essential. Familiarity with CRM platforms, live chat systems, and helpdesk ticketing software is often required, and some employers may prefer candidates with customer service certifications. Outstanding problem-solving skills, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills and qualities are crucial for effectively supporting customers, resolving issues efficiently, and maintaining high satisfaction rates.

More about Italian Speaking Customer Service jobs
What cities are hiring for Italian Speaking Customer Service jobs? Cities with the most Italian Speaking Customer Service job openings:
What states have the most Italian Speaking Customer Service jobs? States with the most job openings for Italian Speaking Customer Service jobs include:
What job categories do people searching Italian Speaking Customer Service jobs look for? The top searched job categories for Italian Speaking Customer Service jobs are:
Italian Speaking Customer Service jobs near you
Infographic showing various Italian Speaking Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

French Speaking Customer Service Representative

MCI Careers

On-site

$17 - $18/hr

Full-time

Re-posted 10 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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