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How much do cricket customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Cricket Customer Service?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What does a Cricket Customer Service representative do?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What are the key skills and qualifications needed for Cricket Customer Service?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

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Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Cricket Wireless Sales Advocate FT - OR 522 (31481)

Madras, OR • On-site

Cricket Wireless
Technology, Communication and Media • 1 - 5K employees
Learn more about Cricket Wirelessexternal

$16.50 - $20/mo

Full-time

Re-posted 6 days ago

Key responsibilities

  • Assist customers by providing friendly and knowledgeable service, including greeting and creating a positive environment.

  • Sell wireless phones, service plans, and accessories while participating in promotions and outside sales events.

  • Perform administrative and operational tasks such as filing paperwork, maintaining store cleanliness, stocking accessories, and ensuring store security.

Cricket Wireless rating

4.2

Company rating: 4.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

Job description

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.
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Wireless consultant job duties include:

  • Customer service, greeting in a friendly & timely manner, creating a positive work environment
  • Being knowledgeable and proactive in learning new promos, price changes, and policy updates
  • Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
  • Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
  • Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
  • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Desire to be a part of the game-changing Cricket store team.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Effective at balancing customer experience and performance goals.
  • Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
  • Deliver outstanding service striving to retain and gain customers
  • Participate in outside sales events or promotions
  • Work flexible hours, weekends and holidays at various locations

Wireless consultant minimum requirements include:

  • High school diploma/GED, or equivalent experience
  • One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
  • Management experience is not required, but preferred for moving further into store management/ownership
  • Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling

Wireless consultant minimum requirements include:

  • High school diploma/GED, or equivalent experience
  • One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
  • Management experience is not required, but preferred for moving further into store management/ownership
  • Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling

What Cricket Wireless employees say

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