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How much do cricket customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Cricket Customer Service?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What does a Cricket Customer Service representative do?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What are the key skills and qualifications needed for Cricket Customer Service?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

What cities are hiring for Cricket Customer Service jobs?

Cities with the most Cricket Customer Service job openings:

What are the most commonly searched types of Cricket Customer Service jobs?

The most popular types of Cricket Customer Service jobs are:

What states have the most Cricket Customer Service jobs?

States with the most job openings for Cricket Customer Service jobs include:

What job categories do people searching Cricket Customer Service jobs look for?

The top searched job categories for Cricket Customer Service jobs are:

Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Store Manager - Cricket Wireless

Cricket Wireless - NKB Corporate Ventures Inc

South Gate, CA • On-site

$18.50/hr

Full-time

Posted yesterday

New

Job description

Store Manager – Cricket Wireless

Compensation: $18.50 per hour + Uncapped Commissions + Daily Bonuses + Store Performance Bonus

High-performing Store Managers have the opportunity to earn up to $7,000 per month through a combination of base pay, commissions, individual performance bonuses, and store performance bonuses.

(Actual earnings vary based on individual and store performance, hours worked, sales results, and bonus eligibility.)

Job Overview:

We are looking for a motivated, sales-driven Store Manager to lead one of our Cricket Wireless retail locations in California.

The Store Manager is responsible for driving sales, developing the team, delivering excellent customer service, and maintaining strong day-to-day store operations.

This is a hands-on leadership position for someone who enjoys sales, coaching employees, achieving targets, and developing a high-performing retail team.

Responsibilities:

Lead the store team and manage daily store operations

Drive store sales, activations, accessories, upgrades, and performance targets

Coach and motivate Sales Associates to achieve individual and store goals

Monitor employee performance and provide regular feedback

Lead by example by actively selling and assisting customers

Maintain excellent customer service standards

Train and develop new and existing employees

Monitor store KPIs and implement improvements

Manage employee scheduling and attendance

Maintain inventory accuracy and merchandising standards

Ensure the store is clean, organized, and operating according to company standards

Handle customer escalations professionally

Maintain compliance with company policies and procedures

Communicate store performance and operational issues to district leadership

Identify and develop future leaders within the team

What We Offer:

$18.50/hour base pay

Uncapped commissions

Daily performance bonuses

Store performance bonus eligibility

Opportunity to earn up to $7,000/month

Paid training

Internal growth opportunities

Opportunity for advancement into District Manager and other leadership positions

Performance-based earning potential


Qualifications:

Strong sales and leadership mentality

Excellent communication and customer service skills

Ability to coach, motivate, and hold employees accountable

Goal-oriented and comfortable working toward sales targets

Strong organizational and problem-solving skills

Dependable and responsible

Ability to work retail hours, including weekends as needed

Previous retail, wireless, sales, or leadership experience is preferred

Bilingual English/Spanish candidates are highly preferred

Travel Requirement:

Important: Store Managers may be required to work at, support, or travel between different store locations based on business needs. Reliable transportation and flexibility to travel between locations may be required.

NKB Corporate, a premier private partner of Cricket Wireless, is one of the largest Cricket-exclusive retailers in the nation. We deliver cutting-edge 5G LTE services and the latest devices while providing an exceptional customer experience built on integrity, professionalism, and innovation. With 30+ retail locations across the U.S., we empower customers with seamless connectivity without the limits of annual contracts.