Cricket Customer Service Jobs (NOW HIRING)

Cricket Wireless Retail Store Manager

Cricket by Crown Wireless

Crown Wireless is one of the largest authorized Cricket Wireless retailers in the country, with more than 220 locations, focusing on promoting from within. We are looking for highly motivated, competitive, customer-focused individuals to join our team. Hourly pay plus commissions that are paid out bi-weekly, in addition to monthly bonuses and contests.

In this role, you will earn between $22.00 and $26.00 an hour when you combine your hourly rate and commission.

Launch your sales career in wireless; no prior sales experience required! If you love your phone, enjoy talking to people and want a job where your energy and effort translate directly to extra money, this role is for you.

Join a fast-growing team where you can build skills, have fun and grow your career.

The Role:

As a Cricket Wireless Retail Store Manager, your goal is to ensure the success of the store. Your mission is to:

• Deliver an unforgettable customer experience each day.
• Drive your store to achieve sales metrics and goals.
• Protect company assets and ensure operational compliance.
• Develop your team into confident, high-impact sales professionals.

We Offer:

• Uncapped commissions and bonuses, the more you sell, the more you earn.
• Tenure increase program
• Growth opportunities
• A complete wellness package including medical, dental, vision coverage and more.
• 401(k) plan with company contribution
• Paid time off
• Employee discounts on accessories and Cricket monthly service plan.
• Cricket team color apparel provided.

Responsibilities:

• Keep yourself up to date on new promos, price changes and policy updates.
• Sell Cricket Wireless plans, devices, accessories and high speed internet.
• Achieve and beat sales goals for phones, accessories, plans, add-ons, retention and autopay.
• Deliver outstanding customer service from greeting to goodbye.
• Maintain store cleanliness, keep displays current and merchandise to ensure the store is well stocked and organized.
• Help customers understand Cricket products, features, and services.
• Enjoy developing and maintaining relationships with co-workers and consumers.
• Complete operational duties accurately and within required timeframes.
• Work flexible hours, weekend and holidays at various locations.
• Join in local marketing and community events to promote the brand.
• Bring the energy: Motivate your team, create a fun, engaging sales floor.
• Run a tight ship: Own opening/closing, cash handling, daily operations and store standards.
• Lead and develop: Coach and mentor sales associates: give feedback that drives results.
• Coach Up Your Team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Train for excellence: Ensure 100% completion of all required Company amp; Cricket training monthly and annually.
• Control Inventory: Manage receiving PO’s and returns. Communicates and process any discrepancies.
• Own the customer experience: Resolve escalations and build lasting customer relationships.
• Build the brand: Keep merchandising on point and aligned with Cricket brand standards.
• Recruit and onboard: Help hire, interview and bring new talent onto the team.
• Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
• Protect the business: Uphold store safety and asset security procedures.
• Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.