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How much do cricket customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a typical day look like for a Cricket Customer Service representative?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What is a Cricket Customer Service job?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cricket Customer Service position, and why are they important?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

More about Cricket Customer Service jobs
What cities are hiring for Cricket Customer Service jobs? Cities with the most Cricket Customer Service job openings:
What are the most commonly searched types of Cricket Customer Service jobs? The most popular types of Cricket Customer Service jobs are:
What states have the most Cricket Customer Service jobs? States with the most job openings for Cricket Customer Service jobs include:
What job categories do people searching Cricket Customer Service jobs look for? The top searched job categories for Cricket Customer Service jobs are:
Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Experto móvil - Cricket Wireless

Cricket Wireless - NKB Corporate Ventures Inc

Santa Fe Springs, CA • On-site

$18 - $24/hr

Full-time

Posted 13 days ago

Job description

Puesto: Especialista en Soluciones Inalámbricas

Empresa: Cricket Wireless

Sobre el puesto:

¡Buscamos un especialista en soluciones inalámbricas con experiencia tecnológica y orientado al cliente para unirse a nuestro equipo {{brand_name}}! Si te gusta ayudar a la gente a entender sus teléfonos, configurar dispositivos y simplificar la tecnología, este es el puesto perfecto para ti.

Lo que harás:

  • Da la bienvenida a los clientes y guíalos a través de nuestros productos y planes
  • Ayuda a configurar dispositivos, transferir datos y solucionar problemas con el teléfono
  • Mantente al día con los últimos teléfonos y funciones
  • Trabaja como parte de un equipo divertido y motivado para alcanzar los objetivos de ventas y servicio

Lo que buscamos:

  • Bilingüe (inglés y español) se requiere
  • Pasión por la tecnología y grandes habilidades de comunicación
  • Tener experiencia previa en ventas o atención al cliente es un plus
  • Fiable, amable y dispuesto a aprender
  • Horario flexible
  • Oferta competitiva de pago por hora + oportunidades de comisión + bonificaciones
  • Descuentos en planes y dispositivos de Cricket
  • Equipo de apoyo con mucho margen de crecimiento
  • Un lugar de trabajo donde tu energía e ideas marcan una verdadera diferencia

Si estás listo para ayudar a la gente a mantenerse conectada y segura con sus dispositivos inalámbricos. ¡Nos encantaría tenerte en nuestro equipo!

Aviso legal: Este puesto requiere flexibilidad para trabajar en varias ubicaciones de tiendas. Los candidatos deben sentirse cómodos viajando entre tiendas según sea necesario.

NKB Corporate, un socio privado de primer nivel de Cricket Wireless, es uno de los minoristas exclusivos de Cricket más grandes del país. Brindamos servicios 5G LTE de vanguardia y los últimos dispositivos, al tiempo que brindamos una experiencia excepcional al cliente basada en la integridad, el profesionalismo y la innovación. Con 30+ ubicaciones minoristas en los EE. UU., Brindamos a los clientes una conectividad perfecta sin los límites de los contratos anuales.