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How much do cricket customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a Cricket Customer Service?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What does a Cricket Customer Service representative do?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What are the key skills and qualifications needed for Cricket Customer Service?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

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Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Cricket Wireless Sales Rep

Union City, GA

Delphos Wireless, a Cricket Wireless Authorized Retailer
Telecommunications • 51 - 200 employees
Learn more about Delphos Wireless, a Cricket Wireless Authorized Retailerexternal

$13 - $17/hr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Engage with customers to provide assistance, demonstrate products, and guide them through the purchase process

  • Operate Point of Sale (POS) systems to complete transactions and handle cash accurately

  • Maintain knowledge of Cricket products, industry trends, and competitor offerings to effectively communicate and promote products

Job description

Overview
We are seeking a dynamic Wireless Sales Representative to join our team here at Cricket! The ideal candidate will have a passion for customer service and sales, with the ability to thrive in a fast-paced retail environment.
Job Summary

As a Wireless Sales Representative for Cricket, your primary responsibility is to connect with potential customers to promote products and achieve sales targets. You will use your communication skills to engage customers, provide product information, and guide them through the purchase process.

Responsibilities

  • Engage with customers to provide outstanding service and assistance
  • Utilize phone etiquette to handle inquiries and customer calls
  • Demonstrate products and conduct product demos to showcase features
  • Operate Point of Sale (POS) systems for transactions
  • Maintain a clean and organized sales floor
  • Utilize basic math skills for cash handling and transactions
  • Supervise store activities when needed
  • Effectively communicate product information and promotions to customers
  • Implement upselling techniques to maximize sales opportunities
Product Knowledge
  • Develop a comprehensive understanding of the company's Cricket product line.
  • Stay informed about industry trends, new product releases, and competitor offerings.

Customer Engagement

  • Engage customers in meaningful conversations to identify their needs and preferences.
  • Effectively communicate how cricket products can meet customer requirements.
Sales Consultation
  • Conduct needs assessments to recommend suitable products based on customer input. Address customer concerns, provide additional information, and overcome objections.
  • Utilize effective sales techniques to close deals and achieve individual and team sales targets.
  • Manage the entire sales process, from initial contact to order completion.
  • Build customer relationships for potential future sales opportunities. Retention is important to us at Delphos Wireless!

Sales Reporting

  • Keep accurate and detailed records of customer interactions, sales activities, and outcomes.
  • Provide regular reports on sales performance, highlighting achievements and areas for improvement. Join meeting huddles to help report these sales and report trends.

Qualifications

  • Proven experience in phone sales, telemarketing, or a related field.
  • Excellent verbal communication skills with a persuasive and friendly demeanor.
  • Results-oriented with a demonstrated ability to meet or exceed sales targets.

Education

  • High school diploma or equivalent. Additional education in sales or marketing is a bonus.

Training

  • Comprehensive training on product knowledge, sales techniques, and company procedures will be provided.

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

*Bilingual (Spanish) is a plus.

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance

Compensation package:

  • Bonus opportunities
  • Commission pay
  • Monthly bonus
  • Uncapped commission

Schedule:

  • Monday to Sunday
  • Weekends as needed
Tr

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