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How much do cricket customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cricket customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a typical day look like for a Cricket Customer Service representative?

A typical day for a Cricket Customer Service representative involves assisting customers with inquiries about wireless plans, billing issues, device troubleshooting, and new service activations—either in-person, over the phone, or through online chat. You’ll collaborate closely with your team to resolve account issues, process payments, and promote current promotions or upgrades. Representatives frequently use computers and POS systems to access customer information and log support tickets. The environment tends to be fast-paced and customer-focused, offering opportunities to continuously build communication and technical skills. Teamwork and adapting to new products or policies are also key parts of the daily experience.

What is a Cricket Customer Service job?

A Cricket Customer Service job involves assisting customers with inquiries related to their Cricket Wireless accounts, plans, payments, and technical issues. Representatives help troubleshoot device problems, process billing transactions, and provide information on available services. Strong communication and problem-solving skills are essential to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cricket Customer Service position, and why are they important?

To thrive as a Cricket Customer Service representative, you need strong communication skills, product knowledge (particularly of wireless services), and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and company-specific training modules is often required. Outstanding candidates demonstrate patience, problem-solving abilities, and a positive attitude when handling customer inquiries or concerns. These skills ensure quality customer interactions, promote brand loyalty, and help resolve issues efficiently in a fast-paced retail or call center environment.

More about Cricket Customer Service jobs
What cities are hiring for Cricket Customer Service jobs? Cities with the most Cricket Customer Service job openings:
What are the most commonly searched types of Cricket Customer Service jobs? The most popular types of Cricket Customer Service jobs are:
What states have the most Cricket Customer Service jobs? States with the most job openings for Cricket Customer Service jobs include:
What job categories do people searching Cricket Customer Service jobs look for? The top searched job categories for Cricket Customer Service jobs are:
Cricket Customer Service jobs near you
Infographic showing various Cricket Customer Service job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.
Cricket Wireless Bilingual Sales Representative

Cricket Wireless Bilingual Sales Representative

Cricket Wireless (Evolution Wireless)

Bethany, OK

$11 - $14/hr

Full-time

Medical, PTO

Posted 18 days ago

Cricket Wireless rating

4.2

Company rating: 4.2 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

73rd of 76 rated telecommunications companies

Job description

Join the Cricket by Evolution Wireless Team!

Are you looking to be a part of an amazing and dynamic team? Cricket by Evolution Wireless is thrilled to invite you to join our ranks!
As one of the fastest-growing wireless stores in the Tulsa Metro Area, we offer exciting opportunities across various locations. We’re expanding quickly, and we have a spot just for you!
At Cricket by Evolution Wireless, you’ll not only be part of a competitive and supportive team, but you’ll also have the opportunity to grow and advance your career within our organization.
What we're looking for!

  • Responsible people
  • People interested in customer service
  • People with sales experience(preferred)
  • Schedule availability
  • Bilingual English and Spanish (Strongly preferred)
Responsibilities

  • Greeting and helping customers
  • Selling wireless phones, service plans, and accessories
  • Stay up-to-date with phone prices, rate plans, and sales promotions
  • Manage a register accurately and record all sales on the POS system
  • Provide exceptional service to customers
We offer:

  • Hourly pay
  • Commission
  • Paid time off
  • Growth opportunity
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Benefits:
  • Employee discount
  • Health insurance
  • Paid Time Off
Shift:
  • Day shift
  • Evening shift
  • Morning shift
Locations Hiring:

7136 NW 23rd St, Bethany OK
4475 NW 50th St, Oklahoma City

Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
  • Employee discount
  • Health insurance
  • Paid time off
Shift:
  • 10 hour shift
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

What Cricket Wireless employees say

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