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Technical Support Representative Jobs in Ontario

Flexstaf IT

Technical Support Analyst

Ottawa, ON

They will work with a team of 3-4 other support reps. This resource should have a STRONG customer ... Provide the technical aspect of the onboarding and the offboarding of users * Provide new user ...

Flexstaf IT

Technical Support Analyst

Ottawa, ON

CA$40 - CA$45/hr

They will work with a team of 3-4 other support reps. This resource should have a STRONG customer ... Provide the technical aspect of the onboarding and the offboarding of users * Provide new user ...

Veritiv Corporation

Job Purpose: Job Responsibilities: Additional Responsibilities & Qualifications: See attached Work Experience: Education: No Education Preferences What We Offer * Engaging and inclusive culture with ...

ZEISS

Technical Support Specialist

Toronto, ON · On-site

CA$79K - CA$85K/yr

The Technical Solutions Specialist provides field and remote technical support for ZEISS VCS ophthalmic devices, software, and connected systems across Canada. The role installs, maintains ...

Sectigo

Technical Support Specialist

Ottawa, ON

The Technical Support Specialist is the first line of support for Sectigo's growing global customer base -- enterprises, partners, and organizations that rely on our industry-leading security ...

Dentons

Technical Support Specialist

Ottawa, ON · On-site

CA$65K - CA$75K/yr

The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a "white glove" approach. The position will report directly to the Technical Support Lead.

Volanté Systems

Technical Support Specialist

Toronto, ON · Hybrid

CA$58K - CA$65K/yr

Technical Support Specialist - Volante Toronto - Hybrid Compensation & Role Details: Expected Salary Range: The expected base salary range for this role is between $58,000 - $65,000 CAD , depending ...

Teldio

Technical Support Specialist

Ottawa, ON · On-site

Technical Support Specialist Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You'll play a key role in helping customers deploy, configure, and ...

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Technical Support Representative information

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
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For Technical Support Representative jobs in Ontario, the most frequently searched job titles are:

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The top searched job categories for Technical Support Representative jobs in Ontario are:

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Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Service Representative (Seasonal)

Best Buy Canada

Peterborough, ON • On-site

CA$17.60 - CA$20.21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,794 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description

You’ll love it here! We are hiring immediately for a technical service representative, which we call service agent. In this role, you will take care of our customers’ service and repair needs.

No experience required! Your everyday tech use has already given you a great foundation, and we’ll provide the rest of the training you need to assist our customers.

Join us and grow your career with our retail team as a technical service representative.


What you’ll do:

  • Create an amazing customer experience at the service desk

  • Provide delivery and installation services for our customers in their homes

  • Ensure vehicles and equipment are well maintained

  • Cultivate an inclusive team and learning culture

What we’re looking for:

  • Must be at least 18 years old

  • Ability to lift up to 50 lbs

  • Valid driver’s licence with a clean drivers abstract

  • Successful completion of criminal background check

  • Enthusiasm to support and assist our customers

  • Flexibility to adapt to dynamic situations in a fast-paced environment

Why you’ll love it here:

  • Employee discounts on awesome tech 

  • Competitive compensation and benefits

  • Flexible schedules as per business needs

  • Supportive leaders who care about you and your wellbeing

  • An inclusive, fun, and supportive team who you will quickly call friends

  • Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (senior technical service representative, services team lead).

Base pay range

Hourly pay rate: $17.60 - $20.21

Pay may vary by province. Pay listed is for the location advertised.

 

1101 Lansdowne Street West, Peterborough, ON K9J 7M2

This posting is for a vacancy.

PandoLogic. Keywords: Technical Support Representative, Location: Peterborough, ON - K9H 4P6

What Best Buy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BEST BUY logo

About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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