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Technical Customer Service Representative Jobs (NOW HIRING)

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every ... Handle inbound customer service calls * Drive customer satisfaction through voice, chat and email ...

Eastman

Customer Service Technical Rep

Springfield, MA · On-site

$72K - $99K/yr

Customer Service Technical Rep Job Requisition ID: 56859 Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day.

Johnson Service Group

Be Seen First

Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which ... Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont)

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Technical Customer Service Representative information

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How much do technical customer service representative jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

What are the key skills and qualifications needed to thrive as a Technical Customer Service Representative, and why are they important?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are Technical Customer Service Representatives?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are some common challenges Technical Customer Service Representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.
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What cities are hiring for Technical Customer Service Representative jobs? Cities with the most Technical Customer Service Representative job openings:
Who are the top companies hiring for Technical Customer Service Representative jobs? The top employers for Technical Customer Service Representative jobs are:
What states have the most Technical Customer Service Representative jobs? States with the most job openings for Technical Customer Service Representative jobs include:
What job categories do people searching Technical Customer Service Representative jobs look for? The top searched job categories for Technical Customer Service Representative jobs are:
What are popular job titles related to Technical Customer Service Representative jobs? For Technical Customer Service Representative jobs, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
Technical Customer Service Engineer

Technical Customer Service Engineer

Ahlstrom

Rhinelander, WI • On-site

Full-time

Posted 16 days ago

Ahlstrom rating

7.1

Company rating: 7.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

24th of 55 rated fashion and textile manufacturers

Job description

You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?
The Technical Customer Service Engineer is an integral part of the paper mill business team and is responsible for overall customer quality improvements and quality issue resolution. The Technical Customer Service Engineer will work closely with customers, Manufacturing, Product Development, and Sales & Marketing to improve our products and maximize value to our customers.
Responsibilities Include:
  • Must follow Ahlstrom's manufacturing and hygiene processes, procedures and policies, as applicable to the position's areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.
  • Lead quality improvements and implement permanent solutions.
  • Create and periodically review specifications for customers to ensure that our products meet the customer fitness for use applications and are aligned with manufacturing capabilities.
  • Conduct regular visits to key customers and product enhancement follow-up visits.
  • Resolve and reduce customer claims.
  • Develop understanding of our manufacturing processes and customer's capabilities to create value.
  • Assist manufacturing in reducing process and product variability.
  • Champion development projects for the commercial group while actively identifying areas of opportunity and potential solutions.
  • In order to participate in trials, must have work hours flexibility

Required Education & Work Expereince:
  • Bachelors Degree Preferred
  • Applicants must be currently authorized to work in the United States on a full-time basis
  • Minimum of 3 years' experience in paper or related industry experience, with papermaking and process management skills preferred; previous customer technical service experience (or similar) a plus
  • Proficient in Microsoft Office software and willing and able to learn new systems (Lean Six Sigma, structured problem solving, Statistical Process Control, JD Edwards, etc.)
  • Knowledge of PI Historian and Proficy database a plus
  • Excellent interpersonal skills, particularly with customer interaction
  • Able to travel 25% to 50% of time

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.
About Us.
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. Our net sales in 2024 amounted to EUR 3.0 billion and we employ some 6,800 people.
Learn more at www.ahlstrom.com

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