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Technical Customer Service Representative Jobs (NOW HIRING)

Formlabs

Technical Customer Service Agent

Milwaukee, WI

$40K - $52K/yr

Respond within the published Service Level Agreements, and promise to our customers * Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an ...

CGS Nexus

Technical Customer Service - On-site

Tampa, FL · On-site

$16/hr

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are ...

CGS Nexus

Technical Customer Service - On-site

Tampa, FL · On-site

$16/hr

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are ...

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How much do technical customer service representative jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Customer Service Representative, and why are they important?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are some common challenges Technical Customer Service Representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.

What are Technical Customer Service Representatives?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

More about Technical Customer Service Representative jobs
What cities are hiring for Technical Customer Service Representative jobs? Cities with the most Technical Customer Service Representative job openings:
Who are the top companies hiring for Technical Customer Service Representative jobs? The top employers for Technical Customer Service Representative jobs are:
What states have the most Technical Customer Service Representative jobs? States with the most job openings for Technical Customer Service Representative jobs include:
What job categories do people searching Technical Customer Service Representative jobs look for? The top searched job categories for Technical Customer Service Representative jobs are:
What are popular job titles related to Technical Customer Service Representative jobs? For Technical Customer Service Representative jobs, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,993 per year, or $21.2 per hour.

Assistant - Technical Customer Service

TNS Limited

Bridgewater, NJ • On-site

$24 - $27/hr

Other

Posted 24 days ago

Job description

Customer Service Representative

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Responsibilities

The Customer Service Representative will be responsible for Tier 1 and Tier 2 customer support for the Common Language Suite of Products. The candidate must obtain an in-depth understanding of Common Language Products Code Sets and functionality. This includes understanding the process for requesting new codes and products, billing processes, troubleshooting issues with new and existing orders as well the process for escalating urgent issues to the proper chain of command.

Responsibilities will include monitoring incoming customer calls and emails while meeting contractual SLA obligations. Managing trouble tickets from creation to closure. Documenting customer issues, researching a solution and providing a professional response in a timely manner. Maintaining an understanding of the system requirements and applicable User Guides. Obtaining knowledge of the TNS customer base, building relationships with our customers and understanding their expectations of TNS.

The role will be responsible for identifying process improvements and implementing the methodologies that drive positive change. This position will require the ability to interact with all levels of the organization and possibly deliver presentations to the management team. The candidate must be comfortable operating independently in a fast paced environment and must have strong analytical skills.

Knowledge of Common Language, TRA, TruNumber Finder and the various customer roles involved with each product is preferred.

Qualifications

  • BA (preferred)

  • Minimum 3 years of customer service experience is desired.

  • Excellent verbal and written communication skills.

  • Experience with Service Now would be a plus.

  • Excellent work ethic and customer focus.

  • Initiative, critical thinking and good follow through are key characteristics.

  • Strong organizational skills / Quick learner.

Additional Skills:

  • Knowledge of the Microsoft Office Suite of products (Advanced PowerPoint and Excel skills)

  • Ability to multitask across various products is a must.

For this role, we anticipate paying $24 - $27 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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