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Technical Customer Service Representative Jobs (NOW HIRING)

Formlabs

Technical Customer Service Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Technical Customer Service Agent Department: Global Services Location: Milwaukee, WI About Formlabs: Do you want to change how the world creates? At Formlabs, we're building the tools that make it ...

Babbage, LLC

Technical Customer Service Associate I

We are seeking motivated individuals to join our team in Oklahoma City, OK as a Technical Customer Service Associate I. In this role, you will handle incoming support requests, assess and prioritize ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

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Technical Customer Service Representative information

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How much do technical customer service representative jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for technical customer service representative in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Technical Customer Service Representative vs Customer Support Specialist?

AspectTechnical Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, technical support teams, online chatCustomer service departments, retail, online support
Industry UsageIT, tech companies, electronicsRetail, service industries, e-commerce
Common Search IntentTechnical issues, troubleshooting, product supportGeneral inquiries, account issues, service questions

The main difference is that Technical Customer Service Representatives focus on resolving technical problems and troubleshooting, often requiring technical knowledge and certifications. Customer Support Specialists handle broader customer inquiries, including account management and general support. Both roles are vital in customer service but serve different needs based on technical complexity.

What are the key skills and qualifications needed to thrive as a Technical Customer Service Representative, and why are they important?

To thrive as a Technical Customer Service Representative, you need strong problem-solving abilities, technical knowledge relevant to the company's products, and typically at least a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is commonly required. Excellent communication skills, patience, and a customer-centric attitude help you stand out in this role. These skills ensure efficient issue resolution, positive customer experiences, and effective collaboration with technical teams.

What are Technical Customer Service Representatives?

Technical Customer Service Representatives are professionals who assist customers with technical issues related to a company's products or services. They provide support through various channels such as phone, email, or live chat, troubleshooting problems and guiding users to solutions. In addition to solving technical problems, they may also help with product setup, answer questions about features, and escalate complex issues to higher-level support teams if necessary. Their goal is to ensure customer satisfaction by resolving issues efficiently and clearly communicating solutions.

What are some common challenges Technical Customer Service Representatives face, and how can they effectively manage them?

Technical Customer Service Representatives often encounter challenges such as troubleshooting complex technical issues, translating technical jargon into user-friendly language, and managing high volumes of inquiries during peak times. To effectively manage these challenges, it’s important to stay up to date with product knowledge, use clear communication strategies, and leverage internal resources or escalation protocols when necessary. Building strong collaboration with product and engineering teams can also help resolve issues more efficiently and provide better support to customers.
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Who are the top companies hiring for Technical Customer Service Representative jobs? The top employers for Technical Customer Service Representative jobs are:
What states have the most Technical Customer Service Representative jobs? States with the most job openings for Technical Customer Service Representative jobs include:
What job categories do people searching Technical Customer Service Representative jobs look for? The top searched job categories for Technical Customer Service Representative jobs are:
What are popular job titles related to Technical Customer Service Representative jobs? For Technical Customer Service Representative jobs, the most frequently searched job titles are:
Technical Customer Service Representative jobs near you
Infographic showing various Technical Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,993 per year, or $21.2 per hour.
TASKI Technical Customer Service Representative

TASKI Technical Customer Service Representative

Solenis

Toledo, OH • Remote

$52K - $77K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Solenis rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

26th of 92 rated chemical manufacturers

Job description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.comor follow us on social media.

We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our team. In this role, the successful candidate will serve as a primary point of contact for customers and internal teams regarding ordering and service support for TASKI and NSS equipment. This position plays a key role in delivering exceptional after-sales service, diagnosing technical issues, and ensuring customer satisfaction throughout the service lifecycle.

Key Responsibilities
  • Deliver outstanding customer service through accurate information, timely responses, and ownership of inquiries.
  • Maintain strong technical knowledge of TASKI and NSS equipment and parts.
  • Communicate with customers via phone, email, chat, and remote support tools to assess and resolve equipment issues.
  • Collaborate with Technical Specialists, Distributors, Sales Professionals, and third-party service providers.
  • Process orders and dispatch service calls in compliance with company policies.
  • Advise customers on warranty coverage, return policies, and service procedures.
  • Promote after-sales services and products through upselling techniques.
  • Conduct follow-up calls and satisfaction surveys to ensure service resolution and customer satisfaction.
  • Utilize systems such as SAP, Salesforce, Microsoft 365, Intellitrail, and remote support tools.
  • Participate in ongoing learning and development activities (minimum of 100 hours per year).
Required Qualifications
  • 1-3 years of experience in a technical support, customer service, or related role preferred.
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency with CRM and ERP systems.
  • High School Diploma or equivalent.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

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