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Tech Support Customer Service Jobs (NOW HIRING)

Alpha Net

Technical Support/CSR

Austin, TX · On-site

Provide technical support to users for moderately complex computer related technical problems. * Communicate technical issues over the phone to a variety of customers * Answer service desk telephones

Sbmmanagement

IT & Support Lead

Sacramento, CA · On-site

$80K - $85K/yr

Escalate operational risks, staffing concerns, customer-impacting issues, and support trends to the IT Services Manager.**Implementation & Customer Support*** Coordinate technical implementation ...

Ichor Systems

Customer Service Support

Santa Clara, CA

$26.54 - $45.10/hr

IMG, an Ichor Company, has an immediate opening at its Santa Clara location for a Customer Service Support representative. This role supports customers and internal teams in a fast-paced ...

ConAm Management

IT Support Specialist

San Diego, CA

$28 - $32/hr

The IT Support Specialist position will provide desktop support and assist with network systems ... Deliver exceptional customer service by communicating clearly with technical and non-technical ...

Peopletec

IT Service Support Specialist

El Paso, TX

Our team is seeking a motivated and customer-focused IT Service Support Specialist to provide day-to-day technical support to users for a Ft. Bliss government customer. This is an entry-level IT ...

PeopleTec

IT Service Support Specialist

El Paso, TX

Our team is seeking a motivated and customer-focused IT Service Support Specialist to provide day-to-day technical support to users for a Ft. Bliss government customer. This is an entry-level IT ...

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How much do tech support customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tech support customer service in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

More about Tech Support Customer Service jobs

What cities are hiring for Tech Support Customer Service jobs?

Cities with the most Tech Support Customer Service job openings:

What states have the most Tech Support Customer Service jobs?

States with the most job openings for Tech Support Customer Service jobs include:

What are popular job titles related to Tech Support Customer Service jobs?

For Tech Support Customer Service jobs, the most frequently searched job titles are:

Tech Support Customer Service jobs near you

Operations Support / Customer Service

Bay Shore, NY • On-site

J & L Recruitment Services
See more jobs at J & L Recruitment Servicesexternal

$58K - $59K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Our client located in Bayshore is looking to hire an experienced Operations Support / Customer Service on a direct hire basis. This Operations Support / Customer Service position is a full time role and is on site. The standard hours are Monday – Friday from 9am – 5:30pm. We are looking for a candidate to handle all aspects of customer service needs and administrative duties as assigned. We are looking for a self-starter with a great attitude who enjoys solving problems and taking on challenges.

JOB TITLE: Operations Support / Customer Service

We currently have an exciting opportunity for an experienced Operations Support / Customer Service to join our clients team. Our client is growing and expanding, that is why this position is open.

KEY RESPONSIBILITIES: (Includes but not limited to)

  • Order processing/fulfillment and sales support
  • Deal directly with customers and provide exceptional customer service via telephone, web, or email
  • Respond promptly to customer inquiries and offer solutions quickly
  • Communicate with all departments to ensure an expedient resolution to customer escalations
  • Handle stressful calls and issues with a calm and reassuring demeanor and attitude
  • General administrative duties and special projects as assigned

QUALIFICATIONS:

  • Effective interpersonal and problem-solving skills
  • Excellent written and verbal communications skills
  • Patience for people and a high stress tolerance when needed
  • Friendly and professional with excellent listening skills
  • Must be flexible and able to work in a fast-paced environment handling multiple and changing priorities
  • Attention to detail and accuracy
  • Strong decision-making capabilities and the ability to negotiate
  • Highly resourceful team player with the ability to also be extremely effective independently
  • Proficient in Microsoft Office (Outlook, Word, Excel)

Salary is based upon experience but the target is $58k-59k plus a complete benefits package.

If you are interested in this Operations Support / Customer Service position located in Bayshore, and are qualified, please apply!

Our client is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. The management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.