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Tech Support Customer Service Jobs (NOW HIRING)

Ledgent Tech

Customer Service/IT Support

Chino Hills, CA · On-site

$17.25 - $22/hr

We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills. * This is a contract to hire position on W2 * Hourly Rate is up to 21/hour on W2 * Looking ...

New

A great organization!

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Sales Support / Customer Service / Administrative

Howell, NJ · On-site

$55K - $60K/yr

We are seeking a detail-oriented Sales Support/Customer Service Coordinator to support the sales department with customer requests, program administration, and daily operational needs located by ...

New

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce ... support related role (internships or volunteer work in IT/software support is welcome)

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

ICE Mortgage Technology * Black Knight * Microsoft Excel * Customer Support * Mortgage Industry * Mortgage Servicing Specialist

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

ICE Mortgage Technology * Black Knight * Microsoft Excel * Customer Support * Mortgage Industry * Mortgage Servicing Specialist

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How much do tech support customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for tech support customer service in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

More about Tech Support Customer Service jobs

What cities are hiring for Tech Support Customer Service jobs?

Cities with the most Tech Support Customer Service job openings:

What states have the most Tech Support Customer Service jobs?

States with the most job openings for Tech Support Customer Service jobs include:

Tech Support Customer Service jobs near you

Customer Service/IT Support

Ledgent Tech

Chino Hills, CA • On-site

$17.25 - $22/hr

Other

Posted 2 days ago

New

Job description

Job Description
We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills.

  • This is a contract to hire position on W2
  • Hourly Rate is up to 21/hour on W2
  • Looking for someone with 1 year of strong customer service/tech support experience, ideally within the Call Center Environment
  • This position will be heavy customer service and some basic product troubleshooting

Day to Day Responsibilities
* Represent Company via phone, email, and chat for the specified customer types within the call center
* Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
* Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
* Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
* Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
* Successfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficiently
Your Profile
* HS Degree, BA in Computer Science, Information Technology, or related field preferred
* 1 years' experience in a customer service; in a technical environment is preferred
* Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
* Strong written and verbal communication
* Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
* Bilingual Spanish or French a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -012026-412043

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