Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring an IT Support ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
Monday-Friday, 8am-5pm Access Systems, a dynamic and fast-growing company, is hiring an IT Support ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
IT Support Technician
Waukee, IA · On-site
$24/hr
What You'll Be Doing as an IT Support Technician: * Work through incoming help desk tickets for ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
Quick apply
IT Support Technician
Waukee, IA · On-site
$24/hr
What You'll Be Doing as an IT Support Technician: * Work through incoming help desk tickets for ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
IT Support Technician
Des Moines, IA · On-site
$24/hr
What You'll Be Doing as an IT Support Technician: * Work through incoming help desk tickets for ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
Quick apply
IT Support Technician
Des Moines, IA · On-site
$24/hr
What You'll Be Doing as an IT Support Technician: * Work through incoming help desk tickets for ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
IT Support Technician
Waukee, IA · On-site
$24/hr
What You'll Be Doing as an IT Support Technician: * Work through incoming help desk tickets for ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
IT Support Technician
Waukee, IA · On-site
$24/hr
What You'll Be Doing as an IT Support Technician: * Work through incoming help desk tickets for ... Strong verbal communication and customer service skills. Join Our Team and Enjoy: * Hands-on ...
Product Support, Operations & IT Support Manager Position Summary Client is seeking a proactive and ... customer service, and is eager to grow their technical expertise while supporting strategic ...
Product Support, Operations & IT Support Manager Position Summary Client is seeking a proactive and ... customer service, and is eager to grow their technical expertise while supporting strategic ...
Tech Support Supervisor
Davenport, IA · On-site
Responsibilities : • Provides excellent customer service to all Community College staff and ... supports, and repairs College computers, peripherals, software, and educational technology ...
Tech Support Supervisor
Davenport, IA · On-site
Responsibilities : • Provides excellent customer service to all Community College staff and ... supports, and repairs College computers, peripherals, software, and educational technology ...
The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery. The Tech Support Lounge offers services such as a Loaner Computer Program, Hardware ...
The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery. The Tech Support Lounge offers services such as a Loaner Computer Program, Hardware ...
Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service ... Excellent customer service and communication skills * Ability to work independently while managing ...
Support Growth. At Guardian Pharmacy, technology is critical to delivering exceptional service ... Excellent customer service and communication skills * Ability to work independently while managing ...
IT Support Technician
$23 - $28/hr
Job Summary - IT Support (100% onsite - Scranton, IA) We are seeking a skilled IT Support ... Excellent customer service and communication abilities * Ability to manage multiple priorities in a ...
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IT Support Technician
$23 - $28/hr
Job Summary - IT Support (100% onsite - Scranton, IA) We are seeking a skilled IT Support ... Excellent customer service and communication abilities * Ability to manage multiple priorities in a ...
IT Support Technician
$23 - $28/hr
Job Summary - IT Support (100% onsite - Scranton, IA) We are seeking a skilled IT Support ... Excellent customer service and communication abilities * Ability to manage multiple priorities in a ...
IT Support Technician
$23 - $28/hr
Job Summary - IT Support (100% onsite - Scranton, IA) We are seeking a skilled IT Support ... Excellent customer service and communication abilities * Ability to manage multiple priorities in a ...
IT Support Technician
Des Moines, IA · On-site
$21 - $28.75/hr
Work with third party support services to escalate and resolve complex issues. * Set up and manage accounts and profiles for users. * Research, test and evaluate new technology. * Maintain inventory ...
Quick apply
IT Support Technician
Des Moines, IA · On-site
$21 - $28.75/hr
Work with third party support services to escalate and resolve complex issues. * Set up and manage accounts and profiles for users. * Research, test and evaluate new technology. * Maintain inventory ...
Minimum of 6 months experience in tech support and customer service call center Background in internet applications, cellular, and /or satellite technology. Additional Information No Discrimination.
Minimum of 6 months experience in tech support and customer service call center Background in internet applications, cellular, and /or satellite technology. Additional Information No Discrimination.
IT Support Technician
$21 - $28.75/hr
Work with third party support services to escalate and resolve complex issues. * Set up and manage accounts and profiles for users. * Research, test and evaluate new technology. * Maintain inventory ...
IT Support Technician
$21 - $28.75/hr
Work with third party support services to escalate and resolve complex issues. * Set up and manage accounts and profiles for users. * Research, test and evaluate new technology. * Maintain inventory ...
IT Support Technician
Des Moines, IA · On-site
$21 - $28.75/hr
Excellent communication and customer service abilities * Knowledge of IT security best practices ... support. Additionally, occasional travel to other locations may be required. About Us: Versova is ...
IT Support Technician
Des Moines, IA · On-site
$21 - $28.75/hr
Excellent communication and customer service abilities * Knowledge of IT security best practices ... support. Additionally, occasional travel to other locations may be required. About Us: Versova is ...
IT Support Technician
Des Moines, IA · On-site
$21 - $28.75/hr
Work with third party support services to escalate and resolve complex issues. * Set up and manage accounts and profiles for users. * Research, test and evaluate new technology. * Maintain inventory ...
IT Support Technician
Des Moines, IA · On-site
$21 - $28.75/hr
Work with third party support services to escalate and resolve complex issues. * Set up and manage accounts and profiles for users. * Research, test and evaluate new technology. * Maintain inventory ...
IT Support Specialist
Mount Pleasant, IA · On-site
Title: IT Support Specialist | Field Services | Corrections Technology Location: On-site -- Mount Pleasant, Iowa, United States Duration: Contract | Full-Time Experienced IT Support Specialist ...
Quick apply
IT Support Specialist
Mount Pleasant, IA · On-site
Title: IT Support Specialist | Field Services | Corrections Technology Location: On-site -- Mount Pleasant, Iowa, United States Duration: Contract | Full-Time Experienced IT Support Specialist ...
Preferred (but not required) Qualifications: • Minimum of 6 months experience in tech support and customer service call center • Background in internet applications, cellular, and /or satellite ...
Preferred (but not required) Qualifications: • Minimum of 6 months experience in tech support and customer service call center • Background in internet applications, cellular, and /or satellite ...
IT Support Specialist
Des Moines, IA · On-site
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a ... Two or more years of professional experience in an IT helpdesk or technical support role. * Travel ...
IT Support Specialist
Des Moines, IA · On-site
Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a ... Two or more years of professional experience in an IT helpdesk or technical support role. * Travel ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...
IT Support Technician - Level 2
Early, IA · On-site
$19.25 - $26.50/hr
Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...
IT Support Technician - Level 2
Rake, IA · On-site
$20.25 - $27.75/hr
Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...
IT Support Technician - Level 2
Rake, IA · On-site
$20.25 - $27.75/hr
Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...
Tech Support Customer Service information
What does customer service and tech support do?
A tech support customer service representative assists users with technical issues related to hardware, software, or network problems. They troubleshoot, provide solutions, and often use tools like remote access software or knowledge bases to resolve customer inquiries efficiently.
What is the difference between Tech Support Customer Service vs Technical Support Specialist?
| Aspect | Tech Support Customer Service | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ are common | Similar certifications; often requires more technical certifications or training |
| Work Environment | Call centers, help desks, remote support | On-site or remote technical environments, troubleshooting hardware/software |
| Employer & Industry | IT service providers, tech companies, customer support centers | IT departments, tech companies, hardware/software vendors |
| Common Search & Comparison | Customer service focus, troubleshooting skills, communication | Technical troubleshooting, problem-solving, technical knowledge |
While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.
How to make 2000 a week working from home?
A Tech Support Customer Service representative can earn around $2000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on additional shifts, specializing in high-demand areas, or obtaining relevant certifications to qualify for higher-paying roles.
What jobs pay $10,000 a month without a degree?
Tech support customer service roles typically do not pay $10,000 a month without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized technical knowledge, or certifications. For higher earnings, roles such as IT managers or technical consultants may reach that level, often requiring relevant certifications and years of experience.
What are Tech Support Customer Service roles?
Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.
What are some common challenges faced by Tech Support Customer Service representatives, and how can they be effectively managed?
Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.
What are the key skills and qualifications needed to thrive as a Tech Support Customer Service professional, and why are they important?
To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
What is a customer service tech support job description?
A customer service tech support job involves assisting customers with technical issues related to products or services, often through phone, email, or chat. It requires troubleshooting skills, knowledge of relevant hardware or software, and the ability to communicate solutions clearly. Support specialists may also document issues and escalate complex problems to higher-level technicians.
$24/hr
Other
Medical, Dental, Vision, Retirement
Posted 29 days ago
Job description
Job Type: Full-Time
Job Location: Onsite - Waukee Office
Hours: Monday-Friday, 8am-5pm
Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment. Compensation up to $24/hour.
What You'll Be Doing as an IT Support Technician:
- Work through incoming help desk tickets for customers.
- Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
- Document ticket updates clearly and work with the team to escalate issues when additional support is needed.
- Work closely with Technical Account Managers and other team members to support customers and resolve issues.
What We're Looking For in an IT Support Technician:
- 1-2 years of help desk, technical support, customer service, or related experience.
- IT degree, certification, internship, or hands-on technical experience preferred.
- Strong verbal communication and customer service skills.
Join Our Team and Enjoy:
- Hands-on training with the opportunity to shadow our current technicians.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!