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Tech Support Customer Service Jobs in Iowa (NOW HIRING)

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

Strong customer service and communication skills. * Experience supporting Windows and macOS environments. * Familiarity with Microsoft 365 and common desktop technologies. * Ability to troubleshoot ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

Strong customer service and communication skills. * Experience supporting Windows and macOS environments. * Familiarity with Microsoft 365 and common desktop technologies. * Ability to troubleshoot ...

Miamioh

Tech Support Student Assistant

Armstrong, IA · On-site

The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery. The Tech Support Lounge offers services such as a Loaner Computer Program, Hardware ...

Dexian DISYS

IT Support Specialist

Des Moines, IA · On-site

$30 - $34/hr

In-Person Interview Required! IT Support Specialist Des Moines, IA (100% Onsite) - In-Person ... Knowledge of financial services/insurance products. Dexian stands at the forefront of Talent ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

We are looking for a hard-working Information Technology Support Desk Technician to provide remote ... Strong customer service skills * High attention to detail * Ability to follow instructions and ...

The 20

IT Support Desk Technician

Cedar Rapids, IA

We are looking for a hard-working Information Technology Support Desk Technician to provide remote ... Strong customer service skills * High attention to detail * Ability to follow instructions and ...

Landus

IT Support Technician - Level 2

Humboldt, IA · On-site

$20.75 - $28.25/hr

Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...

Landus

IT Support Technician - Level 2

Early, IA

$19.25 - $26.50/hr

Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...

Landus

IT Support Technician - Level 2

Humboldt, IA

$20.75 - $28.25/hr

Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

Clearly, concisely, and promptly document all work and customer interactions in the Kaseya AutoTask ticketing system * Ensure adherence to established service level agreements (SLAs) * Proactively ...

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Tech Support Customer Service information

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
Tech Support Customer Service jobs near you

IT Support Technician

St. Ambrose University

Cedar Rapids, IA • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

St. Ambrose University rating

6.9

Company rating: 6.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

455th of 614 rated colleges and universities

Job description

IT Support Technician

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.

Key Responsibilities

  • Provide Tier 1 support for computers, printers, classroom technology, and software.
  • Troubleshoot hardware, software, account access, and password issues.
  • Document and manage requests through the IT ticketing system.
  • Escalate complex issues to appropriate IT staff.
  • Assist with setup, maintenance, and support of university technology.
  • Deliver support in person, by phone, and remotely.
  • Collaborate with IT team members and contribute to process improvements.
  • Work occasional evenings and weekends as needed.

Qualifications

  • Associate degree or 2+ years of related IT support experience.
  • Strong customer service and communication skills.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365 and common desktop technologies.
  • Ability to troubleshoot technical issues and manage multiple priorities.

Preferred

  • Associate degree in Computer Science or related field.
  • Dell certification or similar technical certifications.
  • Experience with remote support tools, AV/classroom technology, and account management systems.
Benefits
  • Competitive salary and comprehensive benefits package including health, dental, and vision insurance
  • Retirement savings plan with employer match
  • Tuition remission benefits
  • Paid time off and holidays
  • Opportunities for professional development and training
  • A supportive and collaborative work environment
  • Access to campus amenities, cultural events, and recreational facilities

Why Join Us?

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.


How to Apply:

Interested individuals should apply online at https://Stambroseuniv.applicantlist.com by submitting a letter of application, resume, and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ

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