Tech Support Customer Service Jobs in Iowa (NOW HIRING)

Job Description Ready to make a real difference in your community. Become part of the Iowa Judicial Branch. The Iowa Judicial Branch is seeking an Information Technology Support Technician.

The Judicial Branch of Iowa is seeking a detail-oriented and innovative Information Technology Support Technician to join our Hardware Team. The successful candidate will play a pivotal role in providing technical support and general information technology needs across the Iowa Judicial Branch. This position will assist users with hardware and software issues and maintain compliance with Judicial Branch physical and security standards.

This role requires strong problem-solving skills, attention to detail, and the ability to provide excellent customer service to all court personnel in their assigned coverage area. This position is based in the Scott County Courthouse in Davenport, Iowa and will cover all counties in judicial district 7: Scott, Muscatine, Cedar, Jackson, and Clinton. This role requires travel to judicial locations in the counties listed.

The Judicial Branch offers a competitive salary, comprehensive benefits, opportunities for professional development, and the chance to make a meaningful impact on the justice system. Examples of Duties and Responsibilities Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations. Respond to user inquiries, diagnose issues, and provide effective solutions.

Perform hardware and software installations, updates, and configurations. Prioritize, schedule, and administer preventative maintenance and system updates. Perform hands-on technical fixes, including software upgrades, hardware installations, file backups, and system configuration.

Record all service requests, troubleshooting steps, actions, and resolutions, and update users on request status. Provide customer service and training to users on software applications, cybersecurity best practices, and system operation. Hours: Monday-Friday, 8:00 a.m

- 4:30 p.m. Location: Davenport, Iowa What's in it for you: Collaborative, positive professional work environment Opportunities to make a widespread difference in the Iowa communities Excellent benefits package Paid Holidays/Vacation/Sick Leave Iowa Public Employees' Retirement System (IPERS) plan Employee discount program Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program The pay range for this position is $25.45 to $40.23. This is a contract-covered, FLSA non-exempt position

The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications. Position classification is determined as the 'best fit' of the duties assigned to and performed by a position.

This position is classified as an Information Technology Support Technician as summarized below. Summary Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations. Examples of Duties and Responsibilities Respond to user inquiries, troubleshoot problems, and provide solutions to employees.

Perform hardware and software installations, updates, and configurations. Prioritize, schedule, and administer preventative maintenance and updates. Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Record all service requests, issues, actions, and resolutions, and update employees on the status of service requests. Provide customer service and training to users on software applications, security best practices, and system use. Other duties as assigned.

Knowledge, Skills, & Abilities Knowledge of computer software, hardware, and application troubleshooting. Practical understanding and technical knowledge of operating systems, software, and hardware. Attention to detail.

Problem-solving skills to troubleshoot and diagnose issues. Ability to secure confidential information. Customer service skills.

Reliable transportation and the ability to travel. The Iowa Judicial Branch is an Equal Opportunity/Affirmative Action employer. Applicants may review the Equal Employment Opportunity Utilization Report from the Iowa Judicial Branch website as part of our commitment to transparency and compliance with federal and state regulations.

Please go to www.iowacourts.gov and click on the Careers page. Candidates need to complete the NEOGOV application and attach a cover letter and resume. Final applicants are subjected to a criminal background check

The Iowa Judicial Branch is an E-Verify employer. This position is covered by a Collective Bargaining Agreement (CBA) with American Federation of State, County, and Municipal Employees, Iowa Council 61, AFL-CIO (AFSCME). This is a non-merit position with the Iowa Judicial Branch.

Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise. Minimum Qualification Requirements The incumbent must meet the minimum requirements to qualify for the position.

High school diploma (or high school equivalency diploma). One (1) year of full-time equivalent experience in information technology. Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.

Preferred Qualifications 2-3 years of full-time equivalent experience in direct support of hardware and peripherals, including installation, configuration, testing, maintenance, and troubleshooting end user and network hardware, printing/scanning devices, presentation equipment, and other products. Experience with developing and maintaining an inventory of all IT equipment. Experience with imaging and deployment of PCs to end users.