ZipRecruiter

Log In

1

Tech Support Customer Service Jobs in Iowa (NOW HIRING)

Centurylink

Customer Service Technician

Des Moines, IA · On-site

$16.75 - $22.75/hr

Preferred (but not required) Qualifications • Minimum of 6 months experience in tech support and customer service call center • Background in internet applications, cellular, and /or satellite ...

Peraton

Customer Technical Specialist

Des Moines, IA

Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly ...

ALMACO

Electronic Tech Support Specialist

Nevada, IA · On-site

Join the ALMACO service team as our new Electronic Tech Support Specialist. This position is responsible for providing support to customers, external and internal, via phone or other messaging ...

Peraton

Customer Technical Specialist

Des Moines, IA · On-site

Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly ...

Peraton

Customer Technical Specialist

Des Moines, IA · On-site

$30K - $48K/yr

Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly ...

Acro Service Corporation

Be Seen First

Customer Service Representative

Johnston, IA · On-site

$17 - $19/hr

... T or a similar discipline · Call Center experience · 6+ months experience with customer service / support experience · Efficient researching / troubleshooting skills · Excellent written and ...

previous page

Showing results 41-60

All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Iowa

Tech Support Customer Service information

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
Tech Support Customer Service jobs near you

IT Support Consultant - Onsite

University of Iowa Hospitals & Clinics

Iowa City, IA • On-site

$47K/yr

Full-time

PTO

Posted 8 days ago

University Of Iowa Health Care rating

7.4

Company rating: 7.4 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

266th of 887 rated healthcare providers

Job description

Description
Position Summary:
Provide advanced configuration, installation and support of desktop hardware, software, and peripheral equipment in an enterprise IT environment. Perform work in clinical, critical care, research, and departmental environments, interacting with all levels of personnel, patients, and visitors. Work closely with peer teams promoting collaboration and consistent service delivery. Embrace standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. Exercise all workflows while maintaining state and institutional policies and contributing to the support of organizational objectives. This position will report to Iowa Health Care's Downtown Campus in Iowa City.
Position Responsibilities:
  • Analyzes IT system needs in clinical, critical care, research and departmental spaces and determines appropriate solution to satisfy needs.
  • Plans, installs, and documents complex IT system configurations.
  • Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
  • Installs, configures, and maintains hardware and software solutions to continually improve operational performance.
  • Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance affecting customers across multiple geographical locations.
  • Defines, documents, shares, and continually improves solutions and workflows, including but not limited to after-hours support escalation processes.
  • Evaluates new desktop hardware and software for possible inclusion in set of supported products.
  • Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers.
  • Participates in opportunities to improve workflows, processes, and standards, to promote greater value for our customers.
  • Provides both verbal and documented training to customers and peer technicians.
  • Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians.
  • Define, document, and implement procedures for complex software/hardware installation and configuration processes.
  • Maintain accurate inventory management records.
  • Accurately document all performed work within service management tracking system.
  • Develop customer self-help guides for commonly encountered service interruptions.
  • Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.
  • Leads small projects and/or one or more phases of larger projects, as required.
  • Participate in 24x7 on-call support rotation, as required, to resolve routine and/or complex problems as they arise.

Pay Grade : https://hr.uiowa.edu/pay/professional-and-scientific-compensation/professional-and-scientific-job-classifications-pay#accordion-item-15011-0
Salary: $47,380 to commensurate - 4A
The University of Iowa offers a generous benefits package, including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits .
Percent of Time: 100%
Work Schedule: Monday-Friday 8 am - 5 pm
Location: Onsite - University Medical Center Downtown (MCD)
Staff Type: Professional & Scientific
Type of Position: Regular
Qualifications
Education Requirement:
Bachelor's degree in a related field or an equivalent combination of education and related experience.
Required Qualifications:
  • Experience, typically 1-3 years, supporting workstations running Windows 10/11, MS Office 2016/365, and Apple mobile devices.
  • Professional experience working with desktop hardware and software in a centrally managed workstation environment.
  • Experience utilizing remote IT support tools.
  • Excellent oral and written communication skills to communicate effectively with technical and non-technical individuals.
  • Demonstrated ability to work effectively, both independently and collaboratively in a team environment.
  • Ability to move and install IT equipment.

Desired Qualifications:
  • Experience with technical process documentation intended for both IT professionals and non-technical customers.
  • Support experience with wired and wireless networking and security concepts.
  • Demonstrated ability to disarm escalated situations and/or difficult customers.
  • Experience with ITSM techniques, ITIL frameworks and/or LEAN principles.
  • Experience supporting wide array of connected peripheral equipment.
  • Experience working in a Health Care IT environment.

To be considered, applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For any additional questions, please contact Tony Wissink at Tony-Wissink@uiowa.edu

What University Of Iowa Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply