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Tech Support Customer Service Jobs (NOW HIRING)

Dashiell Corportaion

IT Support Specialist

Houston, TX · On-site

The IT Support Specialist I delivers reliable, courteous customer service while developing foundational IT skills within a corporate environment. The position will be based in our Houston, Texas ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH

$21 - $28.75/hr

Administrative Services: The IT Field Support Specialist I/CRM: Is responsible for basic IT hardware and software troubleshooting. Performs fingerprint enrollment and assigns RSA fobs for secure ...

Trifecta Services Company

IT Support

Charlotte, NC · On-site

Location TSC Corporate Description Trifecta Services Company is currently seeking a highly organized and detail-oriented IT Support Coordinator to join our growing team. As a recognized leader in the ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

You are support oriented and find customer service quite rewarding * You are motivated by challenges and willing to put in extra time to get the job done * You love technology and coming up with new ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will deliver customer service to internal partners, manage IT support tasks, and maintain office IT infrastructure. Responsibilities : • Deliver exceptional ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN

$70K - $80K/yr

Encourage a culture of teamwork, continuous improvement, and customer service excellence. * Other ... Experience in IT support, service desk, or infrastructure support roles a plus * Strong knowledge ...

DIG INN Support

Field IT Support Technician

New York, NY · On-site

$23.50 - $32.25/hr

Information Technology (IT) is relied on daily by DIG's loyal customer base and nearly every ... Experience supporting Jira Service Management or similar help desk systems and Slack. * Knowledge ...

Cognito Therapeutics

IT Support Specialist

Cambridge, MA · On-site

IT Support Specialist, Cognito Therapeutics, Inc. Location: Cambridge, MA, USA, Full-time Company ... Excellent customer service and communication abilities * Ability to prioritize multiple requests in ...

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Tech Support Customer Service information

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How much do tech support customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for tech support customer service in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What does customer service and tech support do?

A tech support customer service representative assists users with technical issues related to hardware, software, or network problems. They troubleshoot, provide solutions, and often use tools like remote access software or knowledge bases to resolve customer inquiries efficiently.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

How to make 2000 a week working from home?

A Tech Support Customer Service representative can earn around $2000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on additional shifts, specializing in high-demand areas, or obtaining relevant certifications to qualify for higher-paying roles.

What jobs pay $10,000 a month without a degree?

Tech support customer service roles typically do not pay $10,000 a month without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized technical knowledge, or certifications. For higher earnings, roles such as IT managers or technical consultants may reach that level, often requiring relevant certifications and years of experience.

What are Tech Support Customer Service roles?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by Tech Support Customer Service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Tech Support Customer Service professional, and why are they important?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What is a customer service tech support job description?

A customer service tech support job involves assisting customers with technical issues related to products or services, often through phone, email, or chat. It requires troubleshooting skills, knowledge of relevant hardware or software, and the ability to communicate solutions clearly. Support specialists may also document issues and escalate complex problems to higher-level technicians.
More about Tech Support Customer Service jobs
What cities are hiring for Tech Support Customer Service jobs? Cities with the most Tech Support Customer Service job openings:
What states have the most Tech Support Customer Service jobs? States with the most job openings for Tech Support Customer Service jobs include:
Tech Support Customer Service jobs near you
IT Support Analyst

IT Support Analyst

Peregrine Technologies

San Francisco, CA • On-site

Other

Posted 19 days ago

Job description

About the Role

Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Support Analyst will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements.

What you'll do:

  • Provide Front Line support and escalate as appropriate
  • Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.
  • Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications.
  • Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams.
  • Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune.
  • Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences.
  • Assist with networking configuration, installation, and maintenance.
  • Collaborate with IT team members on projects, contributing as a key technical resource.
  • Document solutions and contribute to the internal IT knowledge base.
  • Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.

What we look for:

  • 4-6 years of IT support experience in a business environment.
  • Hands-on with macOS and Windows 10/11 laptops.
  • Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune).
  • Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion.
  • Experience supporting remote users with Zoom, remote desktop tools, and screen sharing.
  • Strong problem-solving skills, customer service mindset, and excellent communication.
  • Experience with IAM tasks (account provisioning, password resets, MFA setup).
  • Experience supporting a hybrid workforce (onsite + remote).
  • Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure).
  • Prior use of IT ticketing systems (Notion, FreshService).
  • Understanding of endpoint security, encryption, and MFA best practices.
  • Ability to work onsite up to 4 days per week in San Francisco

Salary Range: $115,000 - $150,000, Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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