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Tech Support Customer Service Jobs (NOW HIRING)

CCI Systems, Inc.

IT Support Technician

Iron River, MI · On-site

$21 - $28.75/hr

Guide Star is a managed services provider specializing in IT technical and end user support ... Must have excellent customer service skills and the ability to exercise judgment, initiative, and ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42K - $55K/yr

IT Support Technician - Launch Your Tech Career with L7 Solutions! L7 Solutions, a leading IT and ... customer service. • Competitive Pay + Growth Opportunities • Hands-On Experience with Cutting ...

E-Solutions INC

IT Support Technician

Duarte, CA · On-site

$22.50 - $31/hr

Role : IT Support Technician II (Field Services) Location : Duarte, CA About the Role We're looking ... Solid customer service instincts -- you'll be working directly with end users Preferred ...

Blank Rome LLP

IT Support Analyst

Los Angeles, CA · On-site

Job Overview The IT Support Analyst (Level 2) is responsible for assisting Help Desk Technicians ... Mentor team members in areas of troubleshooting, customer service, and documentation. * Assist in ...

New

Motion Recruitment

Technology Support

Roswell, GA

$20.25 - $27.75/hr

Manage service requests through the ticketing system, meeting Service Level Agreements (SLA ... Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk. * Working knowledge ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Provides excellent Customer Service by effectively communicating with user throughout resolution ...

Judah Christian School

IT Support

Champaign, IL · On-site

$43K - $47K/yr

... level of customer service and technical accuracy; Willingness to work as a member of a team, as ... Responsibilities: IT Support. * Support the student information system as needed in collaboration ...

Lympha Press

IT Support Specialist

Chadds Ford, PA · On-site

... customer service and communication skills Ability to explain technical concepts clearly to non ... t Ability to work independently while collaborating effectively with internal teams Strong ...

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Tech Support Customer Service information

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How much do tech support customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tech support customer service in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

More about Tech Support Customer Service jobs

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What states have the most Tech Support Customer Service jobs?

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What are popular job titles related to Tech Support Customer Service jobs?

For Tech Support Customer Service jobs, the most frequently searched job titles are:

Tech Support Customer Service jobs near you

Customer Service Representative (CSR) - Telephone Support

Saint Louis, MO • On-site

INTRATEK COMPUTER INC
IT Services • 201 - 500 employees
Learn more about INTRATEK COMPUTER INCexternal

$14.75 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for Customer Service Representative (CST) providing support for Telephone devices both VOPI and Analog.

Employment Details:

  • Customer Service Representative (CSR) - Telephone Support
  • Richland, WA
  • Fulltime
  • Monday through Thursday – 10 hour days
  • Start ASAP

Full Benefits include:

  • Medical
  • Vacation Pay
  • Sick Pay
  • Holidays
  • 401K

TELECOM CSR JOB DESCRIPTION

Provide Tier1 telephone help desk support, including:

  • Completing requests for change to telephone service such as setting up call forwarding, updating line appearances, changes to voicemail, setting up voicemail
  • Work with move coordinator and other Hanford contractors to arrange telephone move/add/changes
  • Act as the first point of contact for customers’ telephone issues
  • Diagnose and resolve telephone issues
  • Working with Voice Engineer, tier 2 and 3 support as needed and coordinate repairs with field support technicians and engineers as appropriate
  • Use Cisco Unity and Cisco Call Manager programs to update telephone information
  • Submit work tickets using the Remedy and ESP ticketing systems
  • Updating Analog telephone data using the COMMIT program

Required Skills

  • High school education or GED
  • 2+ years of experience with Microsoft Office products
  • 2+ years of customer service experience

Desired Skills

  • Experience working in a team environment.
  • Skills in telephone services, verbal communications and customer focused listening, professionalism, leadership and time management.
  • Previous experience working in the call center environment.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

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