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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

PMI Worldwide

IT Service Delivery Lead

Winchester, VA

End-User Support & Customer Service: * Deliver direct Tier 1/2/3 desktop, application, and hardware ... Manufacturing Technology Support: * Provide hands-on IT support for Monoflo's industrial PCs and ...

PMI Worldwide

IT Service Delivery Lead

Winchester, VA · On-site

End-User Support & Customer Service: * Deliver direct Tier 1/2/3 desktop, application, and hardware ... Manufacturing Technology Support: * Provide hands-on IT support for Monoflo's industrial PCs and ...

Comscore, Inc.

IT Support Engineer

Reston, VA · On-site

Required : • 2-3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience • Strong customer service skills with a ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

In this role, the IT Support Technician will provide end-user IT support to enable daily operations ... customer service skills. Preferred : • Previous experience supporting a government or defense ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

... customer service skills. • Ability to lift and move equipment weighing up to 20 pounds. Preferred : • Previous experience supporting a government or defense contractor environment. • ...

KBR

IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

KBR

IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

InterScripts, Inc

Tech Support Analyst

Chantilly, VA · On-site

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 ... Familiarity with support ticketing systems, CRM tools, and customer service protocols. * Experience ...

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All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Virginia

Tech Support Customer Service information

What does customer service and tech support do?

A tech support customer service representative assists users with technical issues related to hardware, software, or network problems. They troubleshoot, provide solutions, and often use tools like remote access software or knowledge bases to resolve customer inquiries efficiently.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

How to make 2000 a week working from home?

A Tech Support Customer Service representative can earn around $2000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on additional shifts, specializing in high-demand areas, or obtaining relevant certifications to qualify for higher-paying roles.

What jobs pay $10,000 a month without a degree?

Tech support customer service roles typically do not pay $10,000 a month without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized technical knowledge, or certifications. For higher earnings, roles such as IT managers or technical consultants may reach that level, often requiring relevant certifications and years of experience.

What are Tech Support Customer Service roles?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by Tech Support Customer Service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Tech Support Customer Service professional, and why are they important?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What is a customer service tech support job description?

A customer service tech support job involves assisting customers with technical issues related to products or services, often through phone, email, or chat. It requires troubleshooting skills, knowledge of relevant hardware or software, and the ability to communicate solutions clearly. Support specialists may also document issues and escalate complex problems to higher-level technicians.
Tech Support Customer Service jobs near you
Customer Service Administrator

Customer Service Administrator

By Light Professional IT Services

Petersburg, VA

$17.75 - $23.75/hr

Other

Posted 24 days ago

Job description


Customer Service Administrator
Job Locations
US-VA-Fort Lee
ID
2026-10945
# of Openings
1
Category
IT Support
Clearance
Tier 3 - Secret/ADP II
Company Overview

Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Regional Network Enterprise Center (RNEC) Joint Base Langley-Eustis (JBLE), Virginia, Local Network Enterprise Center (LNEC) Fort Gregg-Adams, Virginia, and Joint Expeditionary Base Little Creek Fort Story (JEBLCFS), Virginia, with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) - Unified Communications, Inside Plant (ISP), Customer Service Telephone, Outside Plant (Cable) (OSP), Battery Maintenance, Cable Locates; Systems Management - Mission Server, Automation and Network Support, Cybersecurity, and Tier II Customer Support; Land Mobile Radio; and Configuration Management support.

Work is on site and core duty hours are 0700 - 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.

Responsibilities
    Support and operate the Customer Service Desk, for telecommunications technology support, receiving and responding to all requests for assistance not resolved by the Army Enterprise Service Desk (AESD).
  • Ensure trouble tickets or service orders have been submitted in the trouble ticket database of record for all trouble and service requests received.
  • Support customer telephone requirements that include responding to service requests, isolation and repair of telephone troubles.
  • Process requests for all moves, adds, and changes requirements utilizing the NetPlus TMS.
  • Maintain files for all completed work requests.
  • Forward communications trouble tickets to the appropriate work center or branch for fault isolation and problem resolution.
  • Process requests for all moves, adds, and changes requirements.
  • Prepare weekly, monthly, and quarterly IT Metrics Reports.
  • Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
  • Collect, enter, and maintain customer billing data using NetPlus TMS and conduct customer satisfaction surveys.
  • Generate ad-hoc reports on billed services in NetPlus TMS as requested.
  • Accurately maintain the NetPlus TMS database, identifying physical location and status of the telephone lines for E911 response purposes.
  • Perform other duties as required.
Required Experience/Qualifications

  • Education: Possess an Associate's degree or higher.

  • Minimum of three years of customer service desk experience.

  • Certifications: CompTIA Security+

  • Has user level experience with Microsoft Windows OS, Microsoft Office Products (including Visio) and Adobe Acrobat.

  • Fluent in the spoken and written English language, to include the usage of technical terms commonly used in information technology (IT), network routing and switching, telecommunications, IT maintenance, and technical control facilities.

  • Has the ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).

Preferred Experience/Qualifications
  • Supported the U.S. Army or other DoD Agency.
  • Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
Special Requirements/Security Clearance
  • Security Clearance: Secret

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