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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Petroleum Marketing Group

Be Seen First

IT Support Technician

Falls Church, VA · On-site

$40K - $60K/yr

Title: IT Support Technician Employment & Location: Full Time, ONSITE @ Falls Church, VA (no Remote ... Excellent customer service and communication skills * Ability to handle 24/7 on-call rotational ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations ... customer service skills. Preferred : • Previous experience supporting a government or defense ...

Stafford County, VA

IT Support Technician

Stafford, VA · On-site

$28.93 - $50.63/hr

... customer service; * Ability to perform preventive maintenance on systems software, applications ... Education and Experience IT Support Technician I A combination of education and experience ...

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Tech Support Customer Service information

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
Tech Support Customer Service jobs near you

IT Support Technician / Junior Systems Administrator

Endurance IT Services

Hampton, VA

$35K - $42K/yr

Full-time, Contractor

Posted 7 days ago

Job description

Our client is seeking an IT Support Technician / Junior Systems Administrator to provide technical support, maintain IT infrastructure, and ensure seamless technology operations for end users. This role combines hands-on technical support with system administration responsibilities, making it ideal for professionals looking to grow their careers in IT.
The successful candidate will be customer-focused, detail-oriented, and capable of supporting hardware, software, network, and server environments while delivering exceptional service to users.
Key Responsibilities
  • Provide technical support for desktops, laptops, printers, software applications, and network connectivity issues.
  • Install, configure, troubleshoot, and maintain hardware and software systems.
  • Support Windows and Mac operating systems.
  • Create, modify, and manage user accounts in Active Directory.
  • Assist with Windows Server administration and system maintenance.
  • Troubleshoot network connectivity issues and escalate complex problems when necessary.
  • Manage and maintain printers, peripherals, and related equipment.
  • Respond to help desk requests and document resolutions.
  • Maintain accurate inventory and asset records.
  • Collaborate with IT team members on projects, upgrades, and technology initiatives.
  • Provide exceptional customer service to end users while meeting established service levels.
  • Assist with technology support during special events and organizational initiatives.
Qualifications
Required
  • Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Experience providing desktop, help desk, or technical support.
  • Knowledge of Windows operating systems and PC hardware.
  • Basic understanding of networking concepts and troubleshooting.
  • Strong customer service, communication, and organizational skills.
  • Ability to work independently and as part of a team.
Preferred
  • Experience with Active Directory and Group Policy.
  • Windows Server administration experience.
  • Experience supporting Microsoft Office and Microsoft 365 environments.
  • Familiarity with printer management and network-attached devices.
  • Knowledge of scripting, automation, or basic web technologies.
  • Industry certifications such as CompTIA A+, Network+, Microsoft, ITIL, or related certifications.
Ideal Candidate Background
Candidates with experience in the following roles are encouraged to apply:
  • IT Technician
  • Desktop Support Technician
  • Help Desk Technician
  • IT Support Specialist
  • Technical Support Specialist
  • Systems Administrator
  • Junior Systems Administrator
  • Network Support Technician
  • Computer Technician
  • Desktop Support Analyst
Skills
  • Active Directory
  • Windows Server
  • Microsoft 365
  • Desktop Support
  • Help Desk Support
  • Network Troubleshooting
  • Hardware & Software Support
  • Customer Service
  • System Administration
  • Technical Documentation
Why Apply?
  • Opportunity to grow into systems and network administration responsibilities.
  • Exposure to a wide range of enterprise technologies.
  • Collaborative and supportive team environment.
  • Stable full-time position with career advancement potential.
About Endurance IT Services
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, Network Infrastructure, and IT Consulting to help businesses stay secure, connected, and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, as well as internal full-time positions.

Some opportunities may not be exclusive and may evolve as we work with clients—but our mission remains consistent: helping candidates find the right job that aligns with their skills and career goals.