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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

DCA Technology Partners

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IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location ... Respond to customer support calls, tickets, and emails promptly and with a positive, service-first ...

NEOGOV

Technology Support Specialist I

Roanoke, VA · On-site

The role involves assisting users with IT support requests, maintaining computer equipment, and ensuring excellent customer service. Responsibilities : • Provides basic level end user IT support to ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Must maintain a 4.5/5.0 customer satisfaction rating. Key Qualifications: 1- 2yrs IT help desk ...

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Tech Support Customer Service information

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What are popular job titles related to Tech Support Customer Service jobs in Virginia?

For Tech Support Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tech Support Customer Service jobs in Virginia look for?

The top searched job categories for Tech Support Customer Service jobs in Virginia are:

Tech Support Customer Service jobs near you

IT Support Specialist

Lorton, VA

Modern Technology Solutions, Inc.
Engineering Professional Services • 501 - 1,000 employees
Learn more about Modern Technology Solutions, Inc.external

Full-time

Re-posted 18 days ago

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking to hire a IT Support Specialist to provide day-to-day technical support to end users and ensures the reliable operation of IT systems and infrastructure. This role is responsible for troubleshooting user issues, maintaining network connectivity, supporting workstation setup, and managing IT assets.

The ideal candidate is responsive, detail-oriented, and capable of communicating technical information clearly to both technical and non-technical users. Your essential job functions within User Support & Troubleshooting will include but may not be limited to: Provide Tier I/II technical support for hardware, software, and network-related issues Troubleshoot and resolve user account issues Reset passwords and support identity/access management processes Diagnose and resolve workstation, application, and connectivity problems Your essential job functions within Network & Systems Support will include but may not be limited to: Troubleshoot basic network issues including connectivity, switches, and routers Support and monitor network devices and infrastructure for performance and availability Assist with maintaining secure and reliable network operations Your essential job functions within Workstation Setup & Maintenance will include but may not be limited to: Set up, configure, and deploy desktops and peripheral devices Install and update operating systems, applications, and security patches Perform routine maintenance and system upgrades Your essential job functions within IT Asset Management will include but may not be limited to: Track and manage IT equipment inventory (hardware and software) Maintain accurate asset records and lifecycle documentation Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry Manage and maintain the IT asset management database, including tagging equipment and performing any necessary data entry Collect all necessary receipts and documentation for Business Operations Manager Document daily deliveries and shipments to update inventory Create and generate detailed reports regarding IT equipment inventory Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments Your essential job functions within Customer Service & Communication will include but may not be limited to: Provide professional, timely, and courteous support to all users Communicate technical issues and solutions clearly, both verbally and in writing Document support requests, resolutions, and processes in ticketing systems Develop and maintain user guides and standard operating procedures Requirements: 3+ years of experience in IT support or help desk environment Experience troubleshooting Windows-based systems and common business applications Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) Strong problem-solving and analytical skills Desired Requirements: Relevant certifications (e.g., CompTIA A+, Network+, Security+) Experience with ticketing systems and IT service management tools Familiarity with asset management systems Experience supporting secure or regulated environments Education Requirements: Bachelor's Degree or equivalent experience. Clearance Requirements: TS/SCI or the able to obtain one Please Note: U.S

Citizenship is required for this position. #LI-LS1 #mtsi #LI-Onsite

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