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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

The IT Support Technician role involves providing end-user IT support to ensure daily operations ... customer service skills. Preferred : • Previous experience supporting a government or defense ...

Stafford County

IT Support Technician

Stafford, VA · On-site

$60K - $105K/yr

The Information Technology Support Technician performs intermediate to advanced technical duties ... customer service; Ability to perform preventive maintenance on systems software, applications ...

KBR Careers

IT Support Technician

Chantilly, VA · On-site

$22.25 - $30.50/hr

... customer service skills. • Ability to lift and move equipment weighing up to 20 pounds. Preferred : • Previous experience supporting a government or defense contractor environment. • ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Must maintain a 4.5/5.0 customer satisfaction rating. Key Qualifications: 1- 2yrs IT help desk ...

Zolon Tech

Service Desk Support

Winchester, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Must maintain a 4.5/5.0 customer satisfaction rating. Key Qualifications: * 1-2 years IT help desk ...

Siemens

IT Support Analyst

Arlington, VA · On-site

$73K - $99K/yr

... customer service. As the IT Support Analyst, you will be responsible for providing Tier 1 service desk support, troubleshooting technical issues, and collaborating with the subject matter experts in ...

New

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. IT Support Engineer Title: IT Support Engineer Location: On-Site-Norfolk, VA ...

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

EPIC Health Partners is seeking a full-time IT Support Technician to provide hands-on technical ... Strong troubleshooting, problem-solving, and customer service skills. * Experience supporting ...

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Showing results 21-40

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Tech Support Customer Service information

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
Tech Support Customer Service jobs near you

IT Support Technician - Tier 1

DCA Technology Partners

Alexandria, VA • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

IT Support Technician – Tier 1

Department: IT
Reports to: Director of Managed IT Services
Location: Lanham, MD (onsite role; remote/telework not available)

Position Overview

We are seeking a motivated Tier 1 IT Support Technician to join our Managed IT Services team. This role serves as the frontline customer support point for technical issues, providing timely and professional resolutions for hardware, software, networking, and system-related requests. You'll troubleshoot issues by phone, through remote tools, and at customer sites.

The ideal candidate thrives in a fast-paced environment, takes ownership of challenges, and delivers outstanding customer experiences while building expertise and advancing their career within our growing organization.

Key Responsibilities

  • Respond to customer support calls, tickets, and emails promptly and with a positive, service-first attitude.
  • Troubleshoot and resolve end-user issues involving desktops, laptops, mobile devices, printers, and software applications
  • Escalate unresolved or high-complexity problems to higher-tier support while ensuring smooth handoff and customer confidence.
  • Maintain clear, comprehensive, and accurate documentation for all support activities.
  • Deliver proactive communication to customers, setting appropriate expectations on timelines and resolutions.
  • Provide end-user training on common issues and new technologies as needed
  • Collaborate with internal teams to ensure seamless service delivery
  • Participate in IT projects, setup/deployment tasks, and system rollouts as assigned
  • Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 lbs. required)
  • Develop expertise in at least one specialized IT area, supporting both personal growth and team capabilities
  • Contribute to continuous improvement in technical skills and service delivery processes

Qualifications

Required Skills & Knowledge

  • Excellent customer service mindset with strong communication and listening skills
  • Familiarity with IT hardware (desktops, laptops, servers, switches, peripherals)
  • Extensive knowledge of Microsoft Windows and/or Mac OS desktop environments
  • Understanding of networking basics (TCP/IP, DNS, DHCP, Active Directory concepts)
  • Experience administering Microsoft 365 and/or Google Workspace (G Suite)
  • Ability to explain technical concepts to non-technical users clearly and patiently
  • Strong documentation and organizational skills with attention to detail
  • Ability to work independently while contributing effectively in a team environment
  • Comfort working under time constraints and prioritizing multiple issues

Preferred Experience & Certifications

  • Prior MSP (Managed Service Provider) technical role experience (1+ years preferred)
  • Experience with ConnectWise Manage / Automate or similar platforms
  • Bachelor's degree in Computer Science, Information Systems, or equivalent combination of education and experience
  • Industry certifications such as CompTIA A+, Network+, Security+, MCSA, or CCNA highly desirable

What We Offer

Salary: $45,000 – $60,000 annually (based on experience and certifications)
Employment Type: Full-time

Comprehensive Benefits Package:

  • 401(k) with employer contribution
  • Health, dental, and vision insurance
  • Company-paid life insurance
  • Paid time off (PTO) and holidays
  • Employee referral program
  • Retirement plan

Professional Growth Opportunities:

  • Clear advancement paths to Level 2, Level 3, and specialized technical roles
  • Company-sponsored certifications and training programs
  • Mentorship opportunities with senior technical staff
  • Exposure to diverse technologies and client environments to expand your skill set

Schedule

  • Monday to Friday, 8-hour shifts
  • Standard business hours with a predictable schedule

Work Location Requirement

  • Onsite in Lanham, MD (20706)
  • Candidate must reliably commute or plan to relocate before start date

Experience Requirements (Preferred)

  • Help Desk / IT Support: 1+ year
  • Windows OS: 1+ year

Company Description

DCA is a rapidly growing office technology provider located in Maryland, but serving the Washington, D.C., and Northern Virginia area. We work with a variety of technology partners to provide our clients with a combination of hardware and software products to solve their problems, contain their costs, and improve their efficiency.