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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

Comscore

IT Support Engineer

Reston, VA

$75/hr

Job Title: IT Support Engineer Location: Reston, VA (REQUIRED) About This Role: This role will ... Strong customer service skills with a professional, approachable, and solutions-oriented mindset

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$37K - $46K/yr

... customer service. Responsibilities : • Provide technical support to end users via telephone ... INSPYR Solutions is a information technology staffing service providers. Founded in , the company ...

Comscore

IT Support Engineer

Reston, VA · On-site

$75/hr

Job Title: IT Support Engineer Location: Reston, VA (REQUIRED) About This Role: This role will ... Strong customer service skills with a professional, approachable, and solutions-oriented mindset

Empower Brands

IT Support Analyst

Richmond, VA

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Provide exceptional customer service in person, via phone or web conference, and email as ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Provide exceptional customer service in person, via phone or web conference, and email as ...

Empower Brands

IT Support Analyst

Richmond, VA

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Provide exceptional customer service in person, via phone or web conference, and email as ...

Booz Allen Hamilton

IT Support Specialist

Mclean, VA · On-site

$69K - $158K/yr

Provides a high level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Records, categorizes ...

Hooker Furniture

IT Support Technician

Bedford, VA

$18 - $24.75/hr

IT Support Technician The Company:   Sam Moore Furniture, a division of Hooker Furnishings ... Deliver excellent customer service to employees with a sense of urgency, providing follow-up as ...

Hooker Furniture

IT Support Technician

Bedford, VA · On-site

$18 - $24.75/hr

IT Support Technician The Company: Sam Moore Furniture, a division of Hooker Furnishings ... Deliver excellent customer service to employees with a sense of urgency, providing follow-up as ...

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All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Virginia

Tech Support Customer Service information

What does customer service and tech support do?

A tech support customer service representative assists users with technical issues related to hardware, software, or network problems. They troubleshoot, provide solutions, and often use tools like remote access software or knowledge bases to resolve customer inquiries efficiently.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

How to make 2000 a week working from home?

A Tech Support Customer Service representative can earn around $2000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on additional shifts, specializing in high-demand areas, or obtaining relevant certifications to qualify for higher-paying roles.

What jobs pay $10,000 a month without a degree?

Tech support customer service roles typically do not pay $10,000 a month without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized technical knowledge, or certifications. For higher earnings, roles such as IT managers or technical consultants may reach that level, often requiring relevant certifications and years of experience.

What are Tech Support Customer Service roles?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by Tech Support Customer Service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Tech Support Customer Service professional, and why are they important?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What is a customer service tech support job description?

A customer service tech support job involves assisting customers with technical issues related to products or services, often through phone, email, or chat. It requires troubleshooting skills, knowledge of relevant hardware or software, and the ability to communicate solutions clearly. Support specialists may also document issues and escalate complex problems to higher-level technicians.
Tech Support Customer Service jobs near you
IT Support Engineer

IT Support Engineer

Comscore

Reston, VA

$75/hr

Full-time

Posted 4 days ago

Job description

Job Title: IT Support Engineer

Location: Reston, VA (REQUIRED)

About This Role:

This role will provide frontline technical support to employees, ensuring a seamless end-user experience across hardware, software, and workplace technology. You'll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including whiteglove support for executive leadership.

This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, working directly with users, and contributing to a collaborative, fast-paced environment.

WhatYou'llDo

  • Serve as the primary local IT support resource for workstation setup, deployment, and distribution

  • Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users

  • Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally

  • Clearly communicate technical concepts and solutions to both technical and non-technical users

  • Support andparticipatein IT infrastructure and technology initiatives and projects

  • Provide occasional whiteglove IT support for executive leadership

  • Maintainaccurateasset tracking and documentationPerformadditionalduties as assigned

WhatYou'll Need:

  • 2-3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience

  • Strong customer service skills with a professional, approachable, and solutions-oriented mindset

  • Ability to work independently, manage priorities, andoperateeffectively with minimal supervision

  • Excellent verbal, written, and problem-solving skills

  • Experience supporting Microsoft Windows and macOS environments

  • Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom

  • Compensation: $75-85K; Commensurate with Experience

About Comscore

AtComscore, we're pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we're united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you're motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we'd love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry's emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

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