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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

Epic Health Partners

IT Support Technician

Danville, VA · On-site

$20 - $25/hr

EPIC Health Partners is seeking a full-time IT Support Technician to provide hands-on technical ... Strong troubleshooting, problem-solving, and customer service skills. * Experience supporting ...

KBR

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

KBR

IT Support Technician

Chantilly, VA

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

G. Grattan LLC

IT Support Specialist

Henrico, VA · On-site

Position Summary The IT Support Specialist provides hands-on technical support across Virginia ... Primary Responsibilities Customer Service and Support Mindset * Serve as a front-line ...

ECPI University

IT Support

Virginia Beach, VA · On-site

$40K - $46K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Excellent customer service skills * Excellent oral and written communication skills * Detail ...

Virginia Green

IT Support Specialist

Richmond, VA · On-site

$55K - $65K/yr

Position Summary The IT Support Specialist provides hands-on technical support across Virginia ... Primary Responsibilities Customer Service and Support Mindset * Serve as a front-line ...

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$37K - $46K/yr

... customer service. Responsibilities : • Provide technical support to end users via telephone ... INSPYR Solutions is a information technology staffing service providers. Founded in , the company ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Position Overview The IT Support Specialist will perform multiple tasks, such as planning and delivery of customer support services, including installation, consultation, troubleshooting, user ...

New

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems ... Excellent customer service skills * Excellent oral and written communication skills * Detail ...

Virginia Green

IT Support Specialist

Henrico, VA

Position Summary The IT Support Specialist provides hands-on technical support across Virginia ... Primary Responsibilities Customer Service and Support Mindset * Serve as a front-line ...

Virginia Green

IT Support Specialist

Henrico, VA · On-site

Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line ... in IT End User Support • Provide onsite and remote technical support via service desk, phone ...

Virginia Green

IT Support Specialist

Henrico, VA · On-site

$55K - $65K/hr

Primary Responsibilities Customer Service and Support Mindset • Serve as a front-line ... in IT End User Support • Provide onsite and remote technical support via service desk, phone ...

DBM Global

IT Support Technician

Lynchburg, VA · On-site

$21 - $28.75/hr

The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary ...

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All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Virginia

Tech Support Customer Service information

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
Tech Support Customer Service jobs near you

IT Support Technician

Epic Health Partners

Danville, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Salary: $20 - $25 Hourly

EPIC Health Partners is seeking a full-time IT Support Technician to provide hands-on technical support across the organization. This role is responsible for troubleshooting hardware and software issues, configuring and maintaining workstations, supporting office technology, and assisting staff with day-to-day technology needs. The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively


Essential Duties & Responsibilities:

  • Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.
  • Install, update, and troubleshoot software applications on employee workstations.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Provide technical support for Microsoft 365 applications and other business software.
  • Perform routine maintenance, upgrades, and replacement of computer equipment.
  • Assist with user account management, password resets, and access-related requests.
  • Configure and support desk phones, voicemail systems, and basic telecommunications functions.
  • Troubleshoot and maintain printers, copiers, scanners, and other office technology.
  • Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation oftechnology and facilities-related requests.
  • Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
  • Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
  • Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.


Qualifications:

  • Two (2) years of IT support, help desk, desktop support, or related technical experience.
  • Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Experience supporting computers, printers, mobile devices, and basic network connectivity.
  • Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
  • Strong organizational, communication, and time-management skills.
  • Ability to maintain confidentiality, and work independently.


Benefits:

This fulltime position offers a comprehensive benefits package designed to support employee wellbeing and longterm professional growth, including:

  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Retirement plan options
  • Ongoing training and professional development


About Epic Health Partners:
Epic Health Partners is a behavioral health organization dedicated to providing highquality, personcentered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidencebased, traumainformed, and recoveryoriented practices. Our team is committed to professionalism, accountability, and collaborationsupporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.