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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$37K - $46K/yr

... customer service. Responsibilities : • Provide technical support to end users via telephone ... INSPYR Solutions is a information technology staffing service providers. Founded in 2002, the ...

Zolon Tech

Service Desk Support

Winchester, VA · On-site

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Must maintain a 4.5/5.0 customer satisfaction rating. Key Qualifications: * 1-2 years IT help desk ...

GCyber

IT Support Technician (Tier 2)

Arlington, VA · On-site

$24.50 - $33.75/hr

Provide technical end user support to respond to customer requests and incidents * Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service ...

GCyber

IT Support Technician (Tier 2)

Arlington, VA · On-site

$24.50 - $33.75/hr

Provide technical end user support to respond to customer requests and incidents * Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service ...

New

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions ... Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request ...

NAOVI

Customer Service Support Specialist

Mclean, VA · On-site

Customer Service Support Specialist NAOVI is seeking a Customer Service Support Specialist for the ... Desired Technologies/Tools: * Demonstrated experience leading or managing personnel within a NOC ...

MANTECH

Enterprise IT Support Officer

Mclean, VA · On-site

$21.75 - $30/hr

In this role, you will deliver concierge-level IT support to VIP and Executive-level staff ... Strong problem-solving abilities, high attention to detail, and exceptional customer service skills.

MANTECH

Enterprise IT Support Officer

Mclean, VA · On-site

$21.75 - $30/hr

In this role, you will deliver concierge-level IT support to VIP and Executive-level staff ... Strong problem-solving abilities, high attention to detail, and exceptional customer service skills.

VSolvit

IT CUSTOMER SERVICE SUPPORT SPECIALIST

Norfolk, VA · On-site

$28K - $38K/yr

Job Summary VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational ...

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All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Virginia

Tech Support Customer Service information

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What are popular job titles related to Tech Support Customer Service jobs in Virginia?

For Tech Support Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tech Support Customer Service jobs in Virginia look for?

The top searched job categories for Tech Support Customer Service jobs in Virginia are:

Tech Support Customer Service jobs near you

Customer Service Support Specialist

Mclean, VA • On-site

Bespoke Technologies LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Bespoke Technologies LLCexternal

Other

Posted 10 days ago

Job description

BT-419 - Customer Service Support Specialist
Location: Tysons (fully on-site, no remote option)
**MUST HAVE A POLY CLEARANCE TO APPLY. Those without a Poly clearance will not be considered.**
Required Skills:
  • Demonstrates experience with Microsoft Sentinel and Microsoft Azure.
  • Demonstrates experience understanding enterprise network monitoring and infrastructure monitoring tools
  • Demonstrates experience identifying and performing initial troubleshooting.
  • Demonstrates experience understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools.
  • Demonstrates experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers.

Desired Skills:
  • Demonstrates experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
  • Demonstrates progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
  • Demonstrates experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
  • Demonstrates significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
  • Demonstrates significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
  • Demonstrates significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
  • Demonstrates significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
  • Demonstrates experience with tools for topology, paths, assets, segmentation, or vulnerabilities. Demonstrates experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.

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