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Tech Support Customer Service Jobs in Virginia (NOW HIRING)

ProSidian Consulting

IT Support & Services

Arlington, VA · On-site

... support services required to facilitate the overall objectives of the agency. This individual must ... Ensure structural and local compliance on new customer requests to AV & IT systems * Organize and ...

Assurety Consulting Inc

IT Support Analyst

Sterling, VA · On-site

$60K - $65K/yr

S. economy, and enhance customer experiences. This role is ideal for someone who wants hands-on ... Qualifications Required * 0-3 years of experience in IT support, help desk, desktop support, or ...

Legence

Senior IT Support Specialist

Chantilly, VA · On-site

The Sr. IT Support Specialist is responsible for logging incidents and service requests, resolving ... Maintain a high level of customer service, ensuring all customers are treated efficiently and ...

VSolvit

IT CUSTOMER SERVICE SUPPORT SPECIALIST

Norfolk, VA · On-site

$28K - $38K/yr

Job Summary VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational ...

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$22/hr

Technical Support Technician Location: Sterling, VA Duration: 6 months, possible extensions ... Strong customer service and communication skills * Ability to work effectively under immediate ...

CoStar

IT Support Specialist

Arlington, VA

IT Support Specialist Overview CoStar Group is a leading global provider of commercial and ... Great customer service should be your motto by being a self-starter, problem solver, and excellent ...

CoStar Group

IT Support Specialist

Arlington, VA · On-site

IT Support Specialist Overview CoStar Group is a leading global provider of commercial and ... Great customer service should be your motto by being a self-starter, problem solver, and excellent ...

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All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Virginia

Tech Support Customer Service information

What does customer service and tech support do?

A tech support customer service representative assists users with technical issues related to hardware, software, or network problems. They troubleshoot, provide solutions, and often use tools like remote access software or knowledge bases to resolve customer inquiries efficiently.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

How to make 2000 a week working from home?

A Tech Support Customer Service representative can earn around $2000 weekly by working full-time, often requiring strong communication skills, technical knowledge, and experience with support tools. Increasing income may involve taking on additional shifts, specializing in high-demand areas, or obtaining relevant certifications to qualify for higher-paying roles.

What jobs pay $10,000 a month without a degree?

Tech support customer service roles typically do not pay $10,000 a month without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized technical knowledge, or certifications. For higher earnings, roles such as IT managers or technical consultants may reach that level, often requiring relevant certifications and years of experience.

What are Tech Support Customer Service roles?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by Tech Support Customer Service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Tech Support Customer Service professional, and why are they important?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What is a customer service tech support job description?

A customer service tech support job involves assisting customers with technical issues related to products or services, often through phone, email, or chat. It requires troubleshooting skills, knowledge of relevant hardware or software, and the ability to communicate solutions clearly. Support specialists may also document issues and escalate complex problems to higher-level technicians.
Tech Support Customer Service jobs near you

Part-Time Floral Support & Customer Care Representative

Cross Creek Nursery

Richmond, VA

$16.75 - $21.50/hr

Other

Posted 14 days ago

Job description

Schedule: 2-3 days per week, 8:00 AM - 5:00 PM
Availability: Must be available Saturdays; additional hours required during peak floral holidays (Christmas, Valentine's Day, Mother's Day, Thanksgiving).
About the Opportunity
Our floral department is looking for a friendly, detail-oriented individual to help provide exceptional customer service and behind-the-scenes support. As a Floral Support & Customer Care Representative, you'll play a key role in assisting customers with orders, ensuring accuracy, and coordinating with our delivery team to help every bouquet arrive on time and beautifully presented.
This position is ideal for someone who enjoys interacting with customers, thrives in a busy environment, and has strong organizational skills.
What You'll Do

  • Greet customers over the phone and assist with placing floral orders.
  • Handle daily phone and email inquiries related to floral products, deliveries, and special requests.
  • Communicate with delivery drivers to confirm order details and ensure timely deliveries.
  • Provide support to other departments when needed by answering overflow calls.
  • Prepare invoices, file paperwork, and maintain organized floral department records.
  • Assist with reconciliation of floral statements and outgoing billing.
  • Lend a hand during high-volume floral holidays, including extended shifts.
What We're Looking For
  • Previous experience in customer service, retail, or office administration preferred.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and ability to multitask effectively.
  • Self-motivated and comfortable working both independently and as part of a team.
  • Positive, courteous, and professional demeanor.
  • Must be available for extended hours during major floral holidays.
  • Experience with FTD or floral POS systems is helpful, but not required.
Position Details
  • Schedule: 2-3 days per week
  • Hours: 8:00 AM - 5:00 PM (full-day shifts)
  • Work Setting: In-person, office and floral shop environment
  • Required Availability: Saturdays and major floral holidays
Why You'll Love Working Here
  • Be part of a creative, collaborative floral team.
  • Training and growth opportunities within a well-established company.
  • Work in a positive, community-focused environment surrounded by plants and people who love them!

Bring your communication skills, organization, and positive energy - apply today to join our floral team and help make every delivery special!

Apply