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Tech Support Customer Service Jobs in Dallas, TX

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce ... support related role (internships or volunteer work in IT/software support is welcome)

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce ... support related role (internships or volunteer work in IT/software support is welcome)

Viyu Network Solutions

Be Seen First

Technology Support Team

Richardson, TX · On-site

$45K - $65K/yr

Professional communication and customer service skills * Strong problem‐solving abilities and ... - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech ...

Photronics

Customer Support Tech I

Parker, TX · On-site

$17.25 - $23.50/hr

Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships. Position Summary: The Customer Support Technician ...

PHOTRONICS INC

Customer Support Tech I

Allen, TX · On-site

$17 - $23/hr

Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships. Position Summary: The Customer Support Technician ...

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All JobsTech Support Customer Service JobsTech Support Customer Service Jobs in Dallas, TX

Tech Support Customer Service information

See Dallas, TX salary details

$14

$21

$34

How much do tech support customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tech support customer service in Dallas, TX is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.56 per hour, depending on experience, location, and employer.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

Tech Support Customer Service jobs near you
Infographic showing various Tech Support Customer Service job openings in Dallas, TX as of August 2026, with employment types broken down into 25% Internship, 50% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $44,793 per year, or $21.5 per hour.

Support Tech

HOMEVESTORS OF AMERICA INC

Dallas, TX • On-site

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team.


Responsibilities:

  • Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices.
  • Troubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration.
  • Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product.
  • Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce.
  • Collaborate with the development and technical teams to escalate complex issues that require advanced troubleshooting.
  • Conduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed.
  • Assist with product installations, configurations, and training, ensuring that customers can utilize all features provided.
  • Stay up-to-date with new product releases and updates to effectively assist customers with the latest software versions.


Requirements:

  • High school diploma or equivalent (some college preferred).
  • Basic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques.
  • Strong communication skills with the ability to explain technical concepts clearly and patiently to customers.
  • Ability to learn quickly and adapt to new software tools and technologies.
  • Strong problem-solving abilities and attention to detail.
  • Basic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus).
  • Excellent organizational skills and the ability to document technical issues accurately.
  • A customer-centric attitude with a passion for helping others and ensuring their success.
  • Ability to lift 40 Lbs.
  • Ability to travel 10% out of the year for company conventions.


Preferred Qualifications:

  • 3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome).
  • Familiarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools).


Compensation and Benefits:

  • Competitive hourly wage.
  • 401k Compensation
  • Health benefits (medical, dental, and vision).
  • Paid time off and holidays.
  • Ongoing training in software support, customer service, and product knowledge.
  • A supportive and collaborative work environment.