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HomeVestors of America

HomeVestors of America

7 jobs near Columbus, OH

HOMEVESTORS OF AMERICA INC

Staff Accountant

Dallas, TX · On-site

$53K - $70K/yr

Description HomeVestors of America, Inc. is hiring a Staff Accountant to serve as the primary owner of daily accounts payable while supporting assigned corporate accounting work for a national ...

HOMEVESTORS OF AMERICA INC

Staff Accountant

Dallas, TX · On-site

$53K - $70K/yr

Description HomeVestors of America, Inc. is hiring a Staff Accountant to serve as the primary owner of daily accounts payable while supporting assigned corporate accounting work for a national ...

HOMEVESTORS OF AMERICA INC

Accounts Payable

Dallas, TX · On-site

$20.50 - $26.50/hr

Knowledge of basic accounting principles and financial processes * Proficiency in Microsoft Excel and accounting software * Strong attention to detail and organizational skills * Good communication ...

HOMEVESTORS OF AMERICA INC

Accounts Payable

Dallas, TX · On-site

$20.50 - $26.50/hr

Knowledge of basic accounting principles and financial processes * Proficiency in Microsoft Excel and accounting software * Strong attention to detail and organizational skills * Good communication ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product. * Document customer inquiries, issues, and solutions in our Service Cloud ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product. * Document customer inquiries, issues, and solutions in our Service Cloud ...

Client Support Specialist

HOMEVESTORS OF AMERICA INC

Dallas, TX • On-site

$17.50 - $23.50/hr

Full-time

Posted 6 days ago

Job description

Job Summary:

The Client Support Specialist at HomeVestors plays a critical role in supporting our franchisees and ensuring a positive experience for homeowners who contact the We Buy Ugly Houses® brand. This role serves as a key liaison between franchisees, internal departments, and external clients, providing timely support, clear communication, and effective issue resolution within a fast-paced real estate environment.

Qualifications:

  • 1–3 years of customer service, client support, or administrative experience
  • Strong verbal and written communication skills
  • Excellent problem-solving and time-management abilities
  • Ability to manage multiple priorities in a deadline-driven environment
  • Proficiency with CRM systems, ticketing platforms, and Microsoft Office or Google Workspace
  • Strong attention to detail and documentation accuracy
  • Experience in real estate, franchising, or lead management environments
  • Familiarity with call center operations or client support workflows
  • Experience supporting multiple stakeholders with varying levels of urgency
  • Ability to handle sensitive or high-stress situations calmly and professionally
  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)


Minimum Requirements:

  • Serve as a primary point of contact for HomeVestors franchisees and internal stakeholders regarding client support needs
  • Assist with inquiries related to homeowner leads, franchise processes, systems, and workflows
  • Provide professional support via phone, email, and internal ticketing systems
  • Accurately document all interactions, actions, and resolutions in CRM and internal systems
  • Troubleshoot and resolve issues related to lead distribution, client communications, and process questions



  • Collaborate with internal teams such as Sales, Marketing, IT, Legal, and Operations to resolve escalated issues
  • Ensure compliance with HomeVestors policies, brand standards, and real estate regulations
  • Follow up to confirm issues are fully resolved and franchisees are satisfied
  • Identify trends or recurring issues and proactively suggest process improvements
  • Maintain a high level of professionalism, empathy, and brand representation in all interactions


Core Competencies

  • Customer-first mindset
  • Clear and professional communication
  • Accountability and follow-through
  • Collaboration and teamwork
  • Adaptability in a fast-paced environment

Performance Metrics May Include

  • Franchisee satisfaction and feedback
  • Response and resolution time metrics
  • Accuracy and completeness of documentation
  • Adherence to HomeVestors processes and brand standards

Work Environment

  • Operates in an office or hybrid environment
  • Travel for business needs