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Tech Support Customer Service Jobs (NOW HIRING)

Mister Car Wash, Inc.

$15.75 - $21.75/hr

The IT Support Technician, Principal serves as a strategic and technical authority within the ... Mentor and train junior and senior technicians in technical troubleshooting and customer service

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Participate in strategic planning for campus technology services. * Support continuous improvement of IT operations and customer satisfaction. Requirements * Bachelor's degree in Information ...

Dark Horse Technologies

IT Support Specialist

Tampa, FL · On-site

$55K - $58K/yr

TAP Program & IT Support Specialist Location: MacDill Air Force Base, Tampa, FL - On-site ... Strong customer-service and interpersonal communication skills. * Ability to independently organize ...

Posted today

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Strong customer service and communication skills. * Understanding of networking basics (IP, DNS ...

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Tech Support Customer Service information

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How much do tech support customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tech support customer service in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is a tech support customer service role?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are the key skills and qualifications needed to thrive as a tech support customer service professional?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.

What are some common challenges faced by tech support customer service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

More about Tech Support Customer Service jobs

What cities are hiring for Tech Support Customer Service jobs?

Cities with the most Tech Support Customer Service job openings:

What states have the most Tech Support Customer Service jobs?

States with the most job openings for Tech Support Customer Service jobs include:

What are popular job titles related to Tech Support Customer Service jobs?

For Tech Support Customer Service jobs, the most frequently searched job titles are:

Tech Support Customer Service jobs near you

Customer Service Job Training Program

Bedford, MA • On-site

Year Up United
Non-Profits • 501 - 1,000 employees
Learn more about Year Up Unitedexternal

$525/wk

Other

Posted 8 days ago

Job description

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.

The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.

Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor?s degree
- You may be required to answer additional screening questions when applying

What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.

In-depth classes include:
- Banking
- Business Operations
- IT Support
- Financial Operations
- Project Management
- Network Security & Support
- Customer Success

Get the skills and opportunity you need to launch your professional career.
72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.

PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Bedford, MA-01730
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About Year Up

Sourced by ZipRecruiter

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Industry

Non-profits

Company size

501 - 1,000 Employees

Headquarters location

Boston, MA, US

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