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Tech Support Customer Service Jobs (NOW HIRING)

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Improve customer service, perception, and satisfaction. * Fast turnaround of Customer Requests ... Understanding of support tools, techniques, and how technology is used to provide services.

Trulieve

IT Support Tech

Tallahassee, FL

$19.50 - $26.50/hr

Deliver exceptional customer service and technical support to internal employees. * Provide on-site and remote IT support for locations nationwide. * Respond promptly to support requests via phone ...

The DRI

Be Seen First

IT Support Specialist

Fort Collins, CO · On-site

$50K - $70K/yr

... nal to join our team. We are looking for a technician that is capable of supporting our customers ... Customer service is our number one asset. We need each interaction with customers to be a positive ...

United Ag and Turf

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...

United Ag & Turf NE, LLC

IT Support

Farmington, CT

$22.75 - $31.25/hr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...

United Ag & Turf NE, LLC

IT Support

Springfield, VT

$21.50 - $29.75/hr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... This candidate is responsible for supporting all information technology needs across the ...

Y-Tech, LLC

IT Support Specialist

Lawton, OK · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Bozzuto

Technology Support Specialist

Greenbelt, MD · On-site

Responsibilities We're looking for a customer-focused Technology Support Specialist to join our ... Strong customer service and communication skills * Ability to manage multiple priorities and ...

Synectics Inc

Customer Service Support

Wichita, KS

$16.09 - $20.40/hr

* The Customer Service Support 1 - Customer Enabling will support routine customer enabling ... We specialize in IT, engineering, finance, healthcare, and professional services recruitment ...

New

mcw

Model exceptional customer service and hold the team accountable to the highest standards of service delivery. IT Support Strategy & Leadership: * Develop and implement the IT support strategy to ...

Amicis Global

Tech Support

Columbus, OH · On-site

$20 - $21/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level ...

EmergeOrtho

IT Support Specialist

Greensboro, NC

Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader ... This role serves as the first point of contact for IT-related issues, offering customer service ...

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Tech Support Customer Service information

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How much do tech support customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for tech support customer service in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Tech Support Customer Service role can potentially pay $2000 a week if working full-time, handling a high volume of customer inquiries, and possibly earning overtime or bonuses. Increasing income may also involve developing specialized skills, certifications, or working for companies that offer higher pay rates or performance incentives.

What does a customer support technician do?

A customer support technician assists users by diagnosing and resolving technical issues related to hardware, software, or network systems. They often communicate with customers via phone, email, or chat, and use troubleshooting tools and knowledge bases to provide solutions efficiently.

What does customer service and tech support do?

A tech support customer service representative assists users with technical issues related to hardware, software, or network problems. They troubleshoot, provide solutions, and often use tools like remote access software or knowledge bases to resolve customer inquiries efficiently.

What jobs pay 4000 a week without a degree?

Tech support customer service roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs in this field usually require certifications, technical knowledge, or management responsibilities; otherwise, earnings tend to be lower. Positions offering such high weekly pay are more common in sales, real estate, or entrepreneurial ventures rather than standard tech support roles.

What is the difference between Tech Support Customer Service vs Technical Support Specialist?

AspectTech Support Customer ServiceTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonSimilar certifications; often requires more technical certifications or training
Work EnvironmentCall centers, help desks, remote supportOn-site or remote technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, tech companies, customer support centersIT departments, tech companies, hardware/software vendors
Common Search & ComparisonCustomer service focus, troubleshooting skills, communicationTechnical troubleshooting, problem-solving, technical knowledge

While both roles involve assisting users with technical issues, Tech Support Customer Service emphasizes communication and customer interaction, whereas Technical Support Specialist focuses more on in-depth technical troubleshooting and problem resolution. The roles often overlap, but the specialist role typically requires more technical expertise.

What are Tech Support Customer Service roles?

Tech Support Customer Service roles involve assisting customers with technical issues related to products or services. These professionals troubleshoot problems, provide step-by-step solutions, and guide users through installations or configurations. Their goal is to ensure customer satisfaction by resolving issues efficiently, answering inquiries, and sometimes escalating more complex problems to specialized teams. Good communication, problem-solving skills, and technical knowledge are key to success in this field.

What are some common challenges faced by Tech Support Customer Service representatives, and how can they be effectively managed?

Tech Support Customer Service representatives often encounter challenges such as handling frustrated customers, troubleshooting complex technical issues, and managing high call volumes. Effective management of these challenges involves maintaining clear communication, active listening, and patience when addressing customer concerns. Additionally, leveraging available knowledge bases, collaborating with technical teams, and continuously updating technical skills can help representatives resolve issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Tech Support Customer Service professional, and why are they important?

To thrive as a Tech Support Customer Service professional, you need strong problem-solving abilities, technical knowledge of relevant products or software, and typically at least a high school diploma or equivalent. Familiarity with help desk ticketing systems, remote desktop tools, and CRM software is commonly required. Excellent communication, patience, and active listening skills distinguish top performers in this role. These competencies are crucial for efficiently resolving customer issues, ensuring user satisfaction, and maintaining a positive company reputation.
More about Tech Support Customer Service jobs
What cities are hiring for Tech Support Customer Service jobs? Cities with the most Tech Support Customer Service job openings:
What states have the most Tech Support Customer Service jobs? States with the most job openings for Tech Support Customer Service jobs include:
Tech Support Customer Service jobs near you
IT Support Specialist

IT Support Specialist

BEYOND IT SUPPORT LLC

Aurora, CO • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Employee discounts
  • Health insurance
  • Paid time off

Job Description
Basic Functions:
  • IT Support relating to technical issues involving Microsofts core business applications and operating systems.
  • Onsite and Help Desk user support, this position involves some local travel to client locations.
  • Technical support at the server level: Active Directory, DNS, DHCP, and IIS.
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Set-up new computer equipment based on a standard configuration
  • Support of disaster recovery solutions.
  • Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.
  • System documentation maintenance and review in ConnectWise & IT Glue.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge,Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organizations key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus
  • Travel to clients locations as needed (Must have reliable transportation)