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Technical Support Customer Advocate Jobs (NOW HIRING)

CLX Gaming

Technical Support/Customer Advocate Agent

KS · On-site

$12 - $15/hr

WORK FROM YOUR HOME Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our ...

CACI International, Inc.

Customer Advocate

Reston, VA · On-site

CACI is seeking a Customer Advocate for the Global Mission Operations Support (GMOS) contract ... Responsibilities: * Provides technical/management leadership for performance management and ...

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Technical Support/Customer Advocate Agent

Lewisville, TX • On-site

CLX Gaming
Computer and Computer Peripheral Equipment and Software Wholesalers • 51 - 200 employees
Learn more about CLX Gamingexternal

$12 - $15/hr

Full-time

Medical, Dental

Re-posted 2 days ago

Job description


THIS IS A REMOTE POSITION. WORK FROM YOUR HOME 
Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.
 
 
 Job Functions:
 
 • A Customer Support Specialist’s main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
 • Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes
 • Work with supervisors and other departments to facilitate fast incident resolution.
 • Advocate on customers behalf to insure high levels of customer satisfaction
 • Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
 
 
 Job Requirements:
 
 • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
 • Advance understanding of PC operating systems and most common software applications. 
• Advance understanding of PC hardware components
 • Experience with troubleshooting and diagnosing computer issues.
 • Technical awareness: ability to match resources to technical issues appropriately.
 • Service awareness of all organization’s key services for which support is being provided
 • Self-motivated with the ability to work in a fast-moving environment.
 • 2-year degree in the IT field preferred, but not required.
 
 
 Benefits:
 
 • Competitive base based on experience and qualifications. 
• Uncapped Performance Bonus
 • Uncapped commissions on pre sales assistance and consultation. 
• Health and dental benefits included.
 • Full on the job training & support 
• Fun working environment and culture.
 • Great opportunity for advancement.