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Call Center Analyst Jobs in Nevada (NOW HIRING)

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and ...

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... Must have the following skills: clerical, compiling, coordination, analyzing, supervising ...

Golden Nugget

Call Center Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Overview It is the responsibility of the Guest Services Call Center Agent to assist/process any and ... Excellent analytical, problem solving, administrative, multi-tasking, organization and ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

Prepare departmental budgets and evaluate/analyze monthly P&L statements for areas of correction ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

LIBERTY DENTAL

Supervisor, Member Services

Las Vegas, NV · On-site

Review and analyze call center metrics, trends, and reports to identify opportunities for improvement. * Communicate project updates and operational performance to leadership. * Develop and maintain ...

New

Nevada Pic a Part

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

The Call Center Manager will play a key role in driving customer satisfaction, leading a high ... Strong problem-solving, analytical, and decision-making abilities. * Ability to multitask ...

Nevada Pic A Part LLC

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

The Call Center Manager will play a key role in driving customer satisfaction, leading a high ... Strong problem-solving, analytical, and decision-making abilities. * Ability to multitask ...

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Nevada

Call Center Analyst information

See Nevada salary details

$30.5K

$65.8K

$100.8K

How much do call center analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call center analyst in Nevada is $65,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $84,500.00 per year, depending on experience, location, and employer.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What does a call center analyst do?

A call center analyst monitors and evaluates call center operations to improve customer service efficiency and quality. They analyze call data, generate reports, identify trends, and recommend process improvements, often using tools like CRM software and data analysis programs. Strong communication skills and attention to detail are essential for this role.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Nevada?

The most popular types of Call Center Analyst jobs in Nevada are:

What are popular job titles related to Call Center Analyst jobs in Nevada?

For Call Center Analyst jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Call Center Analyst jobs in Nevada look for?

The top searched job categories for Call Center Analyst jobs in Nevada are:

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Cities in Nevada with the most Call Center Analyst job openings:

What are popular job titles related to Call Center Analyst jobs in NV?

For Call Center Analyst jobs in NV, the most frequently searched job titles are:

Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Nevada as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,832 per year, or $31.6 per hour.

CHG - Call Center - Agent

dtlvgroup

Las Vegas, NV • On-site

$14.25 - $18.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

Job Title: Call Center Agent
Company: Circa Hospitality Group
Location: 302 Building
Reports To: Call Center Manager

POSITION OVERVIEW:

As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You’ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.

KEY RESPONSIBILITIES:

  • Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
  • Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.
  • Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.
  • Navigate computer systems and software to access and manage customer data accurately.
  • Ensure a high level of professionalism and accuracy in all guest interactions.
  • Handle escalated or difficult calls with patience, empathy, and professionalism.
  • Perform data entry, and record-keeping as assigned.
  • Adhere to all company policies, procedures, and regulatory standards.
  • Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.
  • Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.
  • Stay current with internal updates, changes to procedures, and new promotions.

QUALIFICATIONS:

  • Experience: Previous call center or customer service experience required.
  • Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.
  • Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.
  • Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.
  • Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.
  • Organizational Skills: Excellent attention to detail and multitasking abilities.
  • Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.
  • Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.

BENEFITS:

  • Competitive hourly pay
  • Health, dental, and vision insurance
  • Paid time off
  • Opportunities for growth and advancement
  • Employee discounts at Circa Hospitality Group properties

ABOUT CIRCA HOSPITALITY GROUP:

Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.

DISCLAIMER:


This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.

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