CHG - Call Center - Agent
$14.25 - $18.75/hr
Job Title: Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of ...
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CHG - Call Center - Agent
$14.25 - $18.75/hr
Job Title: Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of ...
Job Title: Supervisor Department: Public Area JOB SUMMARY: Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of ...
Job Title: Supervisor Department: Public Area JOB SUMMARY: Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of ...
JOB TITLE: Ticket Writer DEPARTMENT: Circa Sports JOB SUMMARY: Provide outstanding guest service while writing and paying Sportsbook tickets and providing information to guests. Answer customer ...
JOB TITLE: Ticket Writer DEPARTMENT: Circa Sports JOB SUMMARY: Provide outstanding guest service while writing and paying Sportsbook tickets and providing information to guests. Answer customer ...
Circa - Cage - Main Bank Cashier
Las Vegas, NV · On-site
$14.25 - $17.25/hr
JOB SUMMARY: Main Bank Cashier Is responsible for the main bank drawer and bankroll, all fills and credits between the cage and gaming departments and for all employee transactions (revenue banks ...
Circa - Cage - Main Bank Cashier
Las Vegas, NV · On-site
$14.25 - $17.25/hr
JOB SUMMARY: Main Bank Cashier Is responsible for the main bank drawer and bankroll, all fills and credits between the cage and gaming departments and for all employee transactions (revenue banks ...
Stadium Swim at Circa - VIP Pool Host
Las Vegas, NV · On-site
$15.25 - $20/hr
JOB TITLE: VIP Pool Host DEPRTMENT: Stadium Swim JOB SUMMARY: The Stadium Swim Host is responsible for managing reservations, assisting Stadium Swim clientele, curating memorable experiences and ...
Stadium Swim at Circa - VIP Pool Host
Las Vegas, NV · On-site
$15.25 - $20/hr
JOB TITLE: VIP Pool Host DEPRTMENT: Stadium Swim JOB SUMMARY: The Stadium Swim Host is responsible for managing reservations, assisting Stadium Swim clientele, curating memorable experiences and ...
Circa - Facilities - Electrician
Las Vegas, NV · On-site
$24 - $32.75/hr
JOB TITLE: Electrician DEPARTMNET: Facilities STATUS: Full-Time JOB SUMMARY: Perform general and preventive electrical maintenance property wide. Troubleshoot electrical issues using appropriate ...
Circa - Facilities - Electrician
Las Vegas, NV · On-site
$24 - $32.75/hr
JOB TITLE: Electrician DEPARTMNET: Facilities STATUS: Full-Time JOB SUMMARY: Perform general and preventive electrical maintenance property wide. Troubleshoot electrical issues using appropriate ...
JOB TITLE: Server Assistant DEPARTMENT: Legacy Club JOB SUMMARY: The Server Assistant is responsible for assisting the Cocktail Server while providing superior guest service, serving beverages, food ...
JOB TITLE: Server Assistant DEPARTMENT: Legacy Club JOB SUMMARY: The Server Assistant is responsible for assisting the Cocktail Server while providing superior guest service, serving beverages, food ...
CHG - Call Center - Agent
Las Vegas, NV · On-site
$14.25 - $18.75/hr
Job Title: Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of ...
CHG - Call Center - Agent
Las Vegas, NV · On-site
$14.25 - $18.75/hr
Job Title: Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of ...
the D - Concierge - Agent
Las Vegas, NV · On-site
$14.75 - $19/hr
JOB SUMMARY: Concierge act as the first point of contact between guests and the organization. Answering guest's inquiries, directing phone calls, coordinating travel plans etc. ESSENTIAL JOB ...
the D - Concierge - Agent
Las Vegas, NV · On-site
$14.75 - $19/hr
JOB SUMMARY: Concierge act as the first point of contact between guests and the organization. Answering guest's inquiries, directing phone calls, coordinating travel plans etc. ESSENTIAL JOB ...
JOB TITLE: Manager DEPARTMENT: Beverage JOB SUMMARY: Responsible for providing outstanding, friendly and informative Guest service while maintaining safety throughout the property as directed.
JOB TITLE: Manager DEPARTMENT: Beverage JOB SUMMARY: Responsible for providing outstanding, friendly and informative Guest service while maintaining safety throughout the property as directed.
Job Title: Representative Department: Player's Club JOB SUMMARY: Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino ...
Job Title: Representative Department: Player's Club JOB SUMMARY: Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino ...
Circa - Security - Officer
$15.25 - $18.25/hr
JOB TITLE: Officer DEPARTMENT: Security JOB SUMMARY: Responsible for providing outstanding, friendly and informative guest service while maintaining safety throughout the property as directed. Works ...
Circa - Security - Officer
$15.25 - $18.25/hr
JOB TITLE: Officer DEPARTMENT: Security JOB SUMMARY: Responsible for providing outstanding, friendly and informative guest service while maintaining safety throughout the property as directed. Works ...
Golden Gate - Hotel - Night Auditor
Las Vegas, NV · On-site
$14.25 - $19/hr
Job Title: Night Auditor Department: Hotel JOB SUMMARY : Provides mandatory audits of transactions completed from that day for the Hotel Department. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Check ...
Golden Gate - Hotel - Night Auditor
Las Vegas, NV · On-site
$14.25 - $19/hr
Job Title: Night Auditor Department: Hotel JOB SUMMARY : Provides mandatory audits of transactions completed from that day for the Hotel Department. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Check ...
Circa - Public Area - Porter
Las Vegas, NV · On-site
$14.25 - $17.25/hr
JOB TITLE: Casino Porter DEPARTMENT: Public Area JOB SUMMARY: It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees ...
Circa - Public Area - Porter
Las Vegas, NV · On-site
$14.25 - $17.25/hr
JOB TITLE: Casino Porter DEPARTMENT: Public Area JOB SUMMARY: It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees ...
JOB TITLE: Dealer DEPARTMENT: Table Games JOB SUMMARY: Deals or conducts the table game as assigned according to the company's established rules of play. Sells chips to players upon request, pays ...
JOB TITLE: Dealer DEPARTMENT: Table Games JOB SUMMARY: Deals or conducts the table game as assigned according to the company's established rules of play. Sells chips to players upon request, pays ...
JOB TITLE: Ticket Writer DEPARTMENT: Circa Sports, Illinois JOB SUMMARY: Provide outstanding guest service while writing and paying Sportsbook tickets and providing information to guests. Answer ...
JOB TITLE: Ticket Writer DEPARTMENT: Circa Sports, Illinois JOB SUMMARY: Provide outstanding guest service while writing and paying Sportsbook tickets and providing information to guests. Answer ...
Circa - Public Area - Porter
$14.25 - $17.25/hr
Job Title: Casino Porter Department: Public Area JOB SUMMARY: It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees ...
Circa - Public Area - Porter
$14.25 - $17.25/hr
Job Title: Casino Porter Department: Public Area JOB SUMMARY: It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees ...
DEPARTMENT: Table Games POSITION: Floor Supervisor JOB SUMMARY: Directs and supervises the activities of dealers in order to assure proper performance and compliance with the company's established ...
DEPARTMENT: Table Games POSITION: Floor Supervisor JOB SUMMARY: Directs and supervises the activities of dealers in order to assure proper performance and compliance with the company's established ...
CHG - Payroll - Specialist
$22.50 - $30.50/hr
JOB TITLE: Payroll Specialist DEPARTMENT: Payroll STATUS: Full-Time JOB SUMMARY: The Payroll Specialist is responsible for the accurate processing of payroll for all departments within our properties ...
CHG - Payroll - Specialist
$22.50 - $30.50/hr
JOB TITLE: Payroll Specialist DEPARTMENT: Payroll STATUS: Full-Time JOB SUMMARY: The Payroll Specialist is responsible for the accurate processing of payroll for all departments within our properties ...
Stadium Swim at Circa - Seasonal Box Office Cashier
Las Vegas, NV · On-site
$12.50 - $16.25/hr
JOB SUMMARY: The Pool Box Office Cashier is responsible for processing ticketing and cashiering transactions for Stadium Swim ESSENTIAL JOB FUNCTIONS: * Responsible for practicing, supporting and ...
Stadium Swim at Circa - Seasonal Box Office Cashier
Las Vegas, NV · On-site
$12.50 - $16.25/hr
JOB SUMMARY: The Pool Box Office Cashier is responsible for processing ticketing and cashiering transactions for Stadium Swim ESSENTIAL JOB FUNCTIONS: * Responsible for practicing, supporting and ...
$14.25 - $18.75/hr
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Job description
Job Title: Call Center Agent
Company: Circa Hospitality Group
Location: 302 Building
Reports To: Call Center Manager
POSITION OVERVIEW:
As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You’ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.
KEY RESPONSIBILITIES:
- Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
- Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.
- Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.
- Navigate computer systems and software to access and manage customer data accurately.
- Ensure a high level of professionalism and accuracy in all guest interactions.
- Handle escalated or difficult calls with patience, empathy, and professionalism.
- Perform data entry, and record-keeping as assigned.
- Adhere to all company policies, procedures, and regulatory standards.
- Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.
- Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.
- Stay current with internal updates, changes to procedures, and new promotions.
QUALIFICATIONS:
- Experience: Previous call center or customer service experience required.
- Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.
- Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.
- Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.
- Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.
- Organizational Skills: Excellent attention to detail and multitasking abilities.
- Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.
- Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.
BENEFITS:
- Competitive hourly pay
- Health, dental, and vision insurance
- Paid time off
- Opportunities for growth and advancement
- Employee discounts at Circa Hospitality Group properties
ABOUT CIRCA HOSPITALITY GROUP:
Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.
DISCLAIMER:
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.