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Call Center Analyst Jobs in Nevada (NOW HIRING)

Nevada Pic a Part

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Manager will play a key role in driving customer satisfaction, leading a high ... Strong problem-solving, analytical, and decision-making abilities. * Ability to multitask ...

Nevada Pic A Part LLC

Car Buying Manager

Las Vegas, NV

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Manager will play a key role in driving customer satisfaction, leading a high ... Strong problem-solving, analytical, and decision-making abilities. * Ability to multitask ...

CreditOne

Workforce Analyst II - S2

Las Vegas, NV · On-site

Description Position Summary The Workforce Analyst II - S2 position supports the Customer Service ... Knowledge/proven experience driving call center metrics such as ASA, Service Level, and Abandon ...

Credit One Bank

Workforce Analyst II - S2

Las Vegas, NV · On-site

Description Position Summary The Workforce Analyst II - S2 position supports the Customer Service ... Knowledge/proven experience driving call center metrics such as ASA, Service Level, and Abandon ...

UNITE HERE HEALTH

Manager of Culinary Health Center

Las Vegas, NV · On-site

$103K - $129K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a Neighborhood Health Center Opening The purpose of this position is to manage the day-to ... Responsible for generating and analyzing operational reports and surveys as needed. * Creates and ...

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Call Center Analyst information

See Nevada salary details

$30.5K

$65.8K

$100.8K

How much do call center analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center analyst in Nevada is $65,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $84,500.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs

What are the most commonly searched types of Call Center Analyst jobs in Nevada?

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What are popular job titles related to Call Center Analyst jobs in Nevada?

For Call Center Analyst jobs in Nevada, the most frequently searched job titles are:

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Cities in Nevada with the most Call Center Analyst job openings:

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Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Nevada as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,832 per year, or $31.6 per hour.

Workforce Management Analysis - Full Time (Call Center)

Ceasars Entertainment

Las Vegas, NV

Full-time

Re-posted yesterday

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

109th of 164 rated casinos

Job description

The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment. 
 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars".  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Education:      

  • High school graduate or equivalent required

Experience:    

  • 1-3 years of contact center experience including 1-year customer service-oriented job experience. Familiarity with reporting and WFM software.

Abilities:

  • Must be able to type.
  • Must have a thorough knowledge of the WFM processes including scheduling and daily management.
  • Excellent leadership, organizational, listening, interpersonal, analytical, written, and verbal communication skills required.  Excellent, developmental and motivational skills are required.
  • Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics. 
  • Able to work independently as well as with a team and take initiative, with minimal supervision.
  • Must demonstrate an upbeat and positive disposition.
  • Must be a highly motivated, proactive individual and independent thinker.
  • Must be able to handle multiple tasks in a high volume, fast paced environment.
  • Knowledge of computer, telecommunications functions and systems, customer service and telemarketing.

Desired Skills:

  • Some knowledge of IEX or other scheduling software preferred
  • Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
  • Some experience with forecasting for a small to large contact center.
  • Adjusts weekly schedules based upon forecasted contact volume and handle times. Approves and schedules time off and overtime based upon the active forecast and intraday. Assists with maintaining annual vacation schedules based upon forecasts and training needs.
  • Assists with gathering and analyzing data of the shift/holiday bids. Also assists with the production and distribution of the shift/holiday bids.
  • Ensures that service level, abandonment, occupancy, and cost per minute goals are met by monitoring and making adjustments to schedules based upon the active forecast and intraday statistics.
  • Monitors activities and assure that agents are adhering to their posted schedules
  • Schedules training, buzz sessions, briefings, team meetings, and all other off phone activities based upon the active forecast and intraday statistics.
  • Responds to all requests from management and supervisors professionally and promptly.
  • Shifts contact volume based upon intraday between different workgroups and contact centers.
  • Assists with the creation of custom reports for management based upon their requests and department needs. Tracks statistics for all department pilots and projects.
  • Maintains and distributes all departmental productivity reports based on data by agent, team, and/or department.
  • Maintains agent information within all departmental databases.
  • Processes attendance, FMLA/LOA tracking and payroll to ensure timeliness and accuracy is at the highest standard
  • Create and distribute the WFM Daily Productivity report
  • Participate in WFM daily buzz sessions
  • Assist in maintaining data records
  • Monitor, create and distribute Agent Adherence report
  • Shadow with WFM Analyst II
  • Distribute Hourly Productivity Updates
  • Assist with moving call volume between all call centers

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