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Call Centers Jobs in Nevada (NOW HIRING)

Nevada Health Centers

CALL CENTER REPRESENTATIVE

Las Vegas, NV · On-site

$15.50 - $19.25/hr

Call Center Representative The Call Center Representative supports the scheduling and general ... Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not ...

ATIA Ltd

Reseller Company Partner

Las Vegas, NV

Company should generate at least one project per month Note 1: Marketing companies and call centers can apply as well. Note 2: Individuals can apply only in the case they have prebuilt customer ...

Virtusa Corporation

Sr Delivery Manager

Las Vegas, NV · On-site

You will lead change strategies, manage executive and operational stakeholders, monitor program KPIs, and drive continuous adoption across call centers and field agent networks. Key Responsibilities:

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How much do call centers jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call centers in Nevada is $17.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.33 per hour, depending on experience, location, and employer.

What is a call center?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Good communication skills and a professional demeanor are essential for success in this role.

What are popular job titles related to Call Centers jobs in Nevada?

For Call Centers jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Call Centers jobs in Nevada look for?

The top searched job categories for Call Centers jobs in Nevada are:

What cities in Nevada are hiring for Call Centers jobs?

Cities in Nevada with the most Call Centers job openings:

Call Centers jobs near you
Infographic showing various Call Centers job openings in Nevada as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,465 per year, or $17.5 per hour.

CALL CENTER REPRESENTATIVE

Las Vegas, NV • On-site

Nevada Health Centers
Nursing and Residential Care Facilities • 201 - 500 employees
Learn more about Nevada Health Centersexternal

$15.50 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Call Center Representative

The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

  • Competitive compensation, with annual merit increases
  • Company sponsored PPO medical plan and buy-up option, vision and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
  • Company paid life/AD&D and long term disability policies
Essential Duties and Responsibilities
  • Provides exceptional customer service to both internal and external customers
  • Monitors and directs incoming and outgoing calls in a timely manner
  • Schedules, reschedules, cancels, and confirms appointments accurately
  • Coordinates walk-ins and triaging with clinic staff
  • Blocks provider schedules as requested by call center and/or clinic supervisor
  • Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
  • Completes appropriate patient documentation in electronic medical records.
  • Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
  • Alerts for ways to improve customer service, improve patient flow
  • Attend required meetings and participate in committees as requested.
Required Qualifications
  • High school diploma or general education degree (GED)
  • 6 months experience in a customer service role
  • Strong communication skills including written and verbal communication
Preferred Qualifications
  • English/Spanish fluency
  • Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
  • Previous experience using a multi-line phone system
  • Ability to manage time effectively
Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.

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