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Call Listener Jobs in Nevada (NOW HIRING)

Bloom Choice

CS rep - Call Center

Henderson, NV

$15 - $20/hr

Excellent listening skills * Problem-solving skills * Multi-tasking abilities * MUST be dependable and punctual Prior customer service experience is not required, but is a plus. Bilingual (Spanish ...

Bloom Choice

CS rep - Call Center

Henderson, NV

$15 - $20/hr

Excellent listening skills * Problem-solving skills * Multi-tasking abilities * MUST be dependable and punctual Prior customer service experience is not required, but is a plus. Bilingual (Spanish ...

Bloom Choice

CS rep - Call Center

Henderson, NV

$15 - $20/hr

Excellent listening skills * Problem-solving skills * Multi-tasking abilities * MUST be dependable and punctual Prior customer service experience is not required, but is a plus. Bilingual (Spanish ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Nevada? For Call Listener jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Nevada look for? The top searched job categories for Call Listener jobs in Nevada are:
What cities in Nevada are hiring for Call Listener jobs? Cities in Nevada with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Nevada as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Call Center Supervisor - Full Time (Call Center LV)

Call Center Supervisor - Full Time (Call Center LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Posted 5 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

104th of 160 rated casinos

Job description


The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center management.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist internal and external customers.
  • Monitors agents and lead behaviors and provide constructive feedback to improve performance and morale to improve service.
  • Conducts side by side meetings with agents to appraise performance, then continually monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by management.

Qualifications
Education:
  • High school diploma or equivalent required
  • Experience:
  • Three (3) years supervisor experience, three (3) years Guest Services, Hotel Front Desk, or contact center environment or three (3) years of experience in customer service-related field.
  • Intermediate level of knowledge of Microsoft Office programs (Excel, PowerPoint and Word)
  • Three (3) years of previous LMS experience
  • Abilities:
  • Must be able to type
  • Able to work independently as well as with a team and take initiative, with minimal supervision
  • Highly motivated, proactive individual and independent thinker.
  • Team building: must be able to develop, motivate and inspire the team to achieve desired results.
  • Strong knowledge of customer care processes and techniques are vital. Must have the ability to handle and resolve customer complaints and ensure customer satisfaction and maintain good customer relationships
  • Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details

ADDITIONAL REQUIREMENTS:
  • Can handle multiple tasks in a high volume, high stress, fast paced environment
  • Excellent listening and interpersonal skills
  • Demonstrates a friendly, upbeat, and positive disposition
  • Must present a well-groomed professional appearance.
  • Excellent written and verbal communication skills are required.
  • Ability to read, write, speak, and understand English
  • Able to maintain a flexible working schedule, based on business demands, as well as being dependable and punctual
  • Desired Skills:
  • Experience with Hotsos, Maximo, Sharepoint.
  • LMS.
  • Contact Center experience.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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