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Call Listener Jobs in Nevada (NOW HIRING)

Ten Group

Customer Service Quality Analyst

Las Vegas, NV · On-site

Lead and present in call listening sessions with Client. * Prepare trend CX reporting (QA, EPR, etc) in a format ready to present to internal stakeholders to enable them to drive informed and ...

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Paysign, Inc.

Customer Care Representative

Henderson, NV · On-site

$18/hr

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. * Work independently and as part of a team to provide best in ...

Paysign Inc

Customer Care Representative

Henderson, NV · On-site

$18/hr

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. * Work independently and as part of a team to provide best in ...

PAYSIGN, Inc.

Customer Care Representative

Henderson, NV · On-site

$18/hr

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. * Work independently and as part of a team to provide best in ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Nevada? For Call Listener jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Nevada look for? The top searched job categories for Call Listener jobs in Nevada are:
What cities in Nevada are hiring for Call Listener jobs? Cities in Nevada with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Nevada as of June 2026, with employment types broken down into 5% Locum Tenens, 5% As Needed, 76% Full Time, and 14% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Online Floral Retailer - Call Center - Henderson

Bloom Choice

Henderson, NV

$15 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

We are looking for new team members who are ready to work and available for immediate hire at our Henderson location!
**PLEASE READ ENTIRE POSTING BEFORE APPLYING**
Full Availability is preferred but we are flexible and willing to work with the right candidate if part-time is their only availability.
Most staff are scheduled 6am-2pm, with Sundays and 1 week day off.
Set schedule, unless a change is required or during holiday schedules.
- No Telemarketing

- No upselling

- No Cold Calling or Marketing Lists


Responsibilities include:
* Incoming Calls from customers and florists
* Outgoing calls to customers and florists
* Multi-tasking
* Providing customer service based on client specification
* Processing phone orders
Qualified candidates should have:
* Good computer skills ( MUST type at least 35 wpm)
* Outstanding written and verbal communication and customer service skills
* Excellent listening skills
* Problem-solving skills
* Multi-tasking abilities
* MUST be dependable and punctual
Prior customer service experience is not required, but is a plus.

Bilingual (Spanish/French) is also a plus.
Base Hourly Pay will start at $15.00 per hour with the ability to qualify for an additional $5.00 per hour Dependability Incentive Pay each pay period. All onsite employee’s qualify for Dependability Incentive Pay, provided they are at work, on time, for all of their shifts each pay period.
Full Time employees, after a probationary period, are eligible for a generous benefits package including: Medical, Dental, Vision, Life Insurance, Paid Time Off and 401k with company match.
You will be asked to fill out an application and take a quick clerical test and a typing test.

******************************

Looking for those ready for immediate hire!!

Hurry! Be a part of our team! We look forward to meeting you!

Qualified candidates *WILL* be contacted to schedule an interview.

Apply