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Call Listener Jobs in Nevada (NOW HIRING)

Paysign, Inc.

Customer Care Representative

Henderson, NV · On-site

$15.25 - $20.75/hr

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. * Work independently and as part of a team to provide best in ...

Paysign Inc

Customer Care Representative

Henderson, NV · On-site

$18/hr

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. * Work independently and as part of a team to provide best in ...

PAYSIGN, Inc.

Customer Care Representative

Henderson, NV · On-site

$18/hr

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue. * Work independently and as part of a team to provide best in ...

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

This involves listening to the nature of the concern, demonstrating empathy with the customer, providing positive and proactive solutions. * Ability to read, speak and understand the English language ...

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

This involves listening to the nature of the concern, demonstrating empathy with the customer, providing positive and proactive solutions. * Ability to read, speak and understand the English language ...

RUE GILT GROUPE

Member Services Agent

Las Vegas, NV · Remote

$18/hr

This is not your average call center job; this is a place for you to own the Member experience. At ... Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs.

RUE GILT GROUPE

Member Services Agent

Las Vegas, NV · On-site

$18/hr

This is not your average call center job; this is a place for you to own the Member experience. At ... Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs.

Rue Gilt Groupe

Member Services Agent

Las Vegas, NV · On-site

$18/hr

This is not your average call center job; this is a place for you to own the Member experience. At ... Excellent listening, verbal, and written skills; you can pivot your tone to meet the Member's needs.

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Nevada?

For Call Listener jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Nevada look for?

The top searched job categories for Call Listener jobs in Nevada are:

What cities in Nevada are hiring for Call Listener jobs?

Cities in Nevada with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Nevada as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Full Time, 11% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Workforce Management Analysis - Full Time (Call Center)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Re-posted 17 hours ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

109th of 164 rated casinos

Job description


The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment.
Responsibilities
  • Adjusts weekly schedules based upon forecasted contact volume and handle times. Approves and schedules time off and overtime based upon the active forecast and intraday. Assists with maintaining annual vacation schedules based upon forecasts and training needs.
  • Assists with gathering and analyzing data of the shift/holiday bids. Also assists with the production and distribution of the shift/holiday bids.
  • Ensures that service level, abandonment, occupancy, and cost per minute goals are met by monitoring and making adjustments to schedules based upon the active forecast and intraday statistics.
  • Monitors activities and assure that agents are adhering to their posted schedules
  • Schedules training, buzz sessions, briefings, team meetings, and all other off phone activities based upon the active forecast and intraday statistics.
  • Responds to all requests from management and supervisors professionally and promptly.
  • Shifts contact volume based upon intraday between different workgroups and contact centers.
  • Assists with the creation of custom reports for management based upon their requests and department needs. Tracks statistics for all department pilots and projects.
  • Maintains and distributes all departmental productivity reports based on data by agent, team, and/or department.
  • Maintains agent information within all departmental databases.
  • Processes attendance, FMLA/LOA tracking and payroll to ensure timeliness and accuracy is at the highest standard
  • Create and distribute the WFM Daily Productivity report
  • Participate in WFM daily buzz sessions
  • Assist in maintaining data records
  • Monitor, create and distribute Agent Adherence report
  • Shadow with WFM Analyst II
  • Distribute Hourly Productivity Updates
  • Assist with moving call volume between all call centers

Qualifications
Education:
  • High school graduate or equivalent required

Experience:
  • 1-3 years of contact center experience including 1-year customer service-oriented job experience. Familiarity with reporting and WFM software.

Abilities:
  • Must be able to type.
  • Must have a thorough knowledge of the WFM processes including scheduling and daily management.
  • Excellent leadership, organizational, listening, interpersonal, analytical, written, and verbal communication skills required. Excellent, developmental and motivational skills are required.
  • Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics.
  • Able to work independently as well as with a team and take initiative, with minimal supervision.
  • Must demonstrate an upbeat and positive disposition.
  • Must be a highly motivated, proactive individual and independent thinker.
  • Must be able to handle multiple tasks in a high volume, fast paced environment.
  • Knowledge of computer, telecommunications functions and systems, customer service and telemarketing.

Desired Skills:
  • Some knowledge of IEX or other scheduling software preferred
  • Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
  • Some experience with forecasting for a small to large contact center.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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