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Call Listener Jobs in Nevada (NOW HIRING)

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

This involves listening to the nature of the concern, demonstrating empathy with the customer, providing positive and proactive solutions. * Ability to read, speak and understand the English language ...

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

This involves listening to the nature of the concern, demonstrating empathy with the customer, providing positive and proactive solutions. * Ability to read, speak and understand the English language ...

Cardinale Auto Group

Brand Ambassador

Las Vegas, NV · On-site

$20/hr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups. Pay: $20/hour What We Offer * Health ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Nevada? For Call Listener jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Nevada look for? The top searched job categories for Call Listener jobs in Nevada are:
What cities in Nevada are hiring for Call Listener jobs? Cities in Nevada with the most Call Listener job openings:
Call Listener jobs near you
On Call Dealer

On Call Dealer

Westgate Resorts

Las Vegas, NV • On-site

$15.25 - $19/hr

Part-time

Posted 22 days ago

Westgate Resorts rating

6.0

Company rating: 6.0 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
Able to deal cards and control pace of multi-games. Handle all bets on assigned game, take losers and pay winners with chips. Mentally perform mathematical operations quickly and accurately while game is in progress.
Qualifications
Role and Responsibilities: (Includes but is not limited to the following)
  • Knowledge of multi-games to deal and protect game.
  • Ability to perform basic mathematical operations to make correct payoffs.
  • Ability to work with interruptions and perform multiple tasks.
  • Ability to deal Blackjack and/or Pai Gow, Roulette, Craps or Baccarat.
  • Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns. This involves listening to the nature of the concern, demonstrating empathy with the customer, providing positive and proactive solutions.
  • Ability to read, speak and understand the English language in order to comprehend dept./Hotel rules/regulations and communicate with guests, other employees and management.
  • Ability to read, write, speak and understand the English language to comprehend and follow instructions from supervisor.
  • Ability to perform duties within temperature ranges.
  • Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance.
  • Ability to deal with a number of problems requiring initiative and good judgment.
  • Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
  • Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures.

Performance Requirements: (Knowledge, skills and abilities)
  • Ability to deal game according to rules/regulations and standards.
  • Ability to perform basic mathematical operations.
  • Ability to effectively communicate with internal/external guests.

Additional Information
Experience Requirements
  • Experienced with dealing various games.
  • Must be 21 yeaers of age.

Education Requirements
  • Highschool Diploma or Equivalent.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

What Westgate Resorts employees say

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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