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Call Listener Jobs in Reno, NV (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Sparks, NV · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Sparks, NV · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Reno, NV · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Reno, NV · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Reno, NV · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Sparks, NV · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

TriNet

Crisis Intervention Support Specialist

Reno, NV · On-site

$21/hr

Answers Crisis Center lines and text messages, using the principles of active listening and de ... Prior experience in call center, crisis hotline, or information and referral service and/or two ...

Blue Water Dental Care

Dental Hygienist

Reno, NV · On-site

$55 - $65/hr

Doctors who strongly value their hygiene team and LISTEN to their input - we care about more than ... call Kristine Sign on bonus of $2,000 30% Commission, benefits, team events/activities We look ...

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Call Listener information

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$10

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How much do call listener jobs pay per hour?

As of May 31, 2026, the average hourly pay for call listener in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Reno, NV? For Call Listener jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Reno, NV look for? The top searched job categories for Call Listener jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Listener jobs? Cities near Reno, NV with the most Call Listener job openings:
Call Listener jobs near you

Call Center Reservation Agent - Full Time

Grand Sierra Resort & Casino

Reno, NV • On-site

$17/hr

Full-time

Posted 4 days ago

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Must be comfortable with phone work and data entry.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and provide guest satisfaction.
• Relay accurate information to guests regarding hours of operation, hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Answer calls and process requests from guests. Make and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
• Book, cancel, or otherwise modify room reservations as per the requests of our guests.
• Make deposits, check e-mail, make rate comparisons, log all faxes, handle department mail, file, and check confirmations and ticket wholesalers, as part of side work.
• Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquiries. Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
• Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
• Excellent guest service skills on both the phone and in person required.
• Proactive and works well under pressure in a fast-paced environment.
• Outstanding coordination, accuracy, and organizational skills with the ability to multi-task.
• Ability to speak Spanish preferred but not required.
• Ability of simple reading, writing, math, and task completion skills is required.
• Must have the following skills: following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.
EDUCATION and/or EXPERIENCE
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting and occasionally walking over the duration of their shift.
• Must be able to lift/carry 10lbs or less occasionally.
• The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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