Call Center Manager
Reno, NV · On-site
... are represented accurately Regularly check the input and the quality of data (segmentation ... Must possess interpersonal skills to deal effectively with business contacts and team members at ...
Reno, NV · On-site
... are represented accurately Regularly check the input and the quality of data (segmentation ... Must possess interpersonal skills to deal effectively with business contacts and team members at ...
Reno, NV · On-site
... are represented accurately Regularly check the input and the quality of data (segmentation ... Must possess interpersonal skills to deal effectively with business contacts and team members at ...
Reno, NV · On-site
Must possess interpersonal skills to deal effectively with business contacts and team members at ... representative of those that must be met by a Team Member to successfully perform the essential ...
Reno, NV · On-site
Must possess interpersonal skills to deal effectively with business contacts and team members at ... representative of those that must be met by a Team Member to successfully perform the essential ...
Reno, NV · On-site
$21/hr
... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... representative of those that must be met by a Team Member to successfully perform the essential ...
Reno, NV · On-site
$21/hr
... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... representative of those that must be met by a Team Member to successfully perform the essential ...
... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... The physical demands described here are representative of those that must be met by a Team Member ...
... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ... The physical demands described here are representative of those that must be met by a Team Member ...
Carson City, NV · On-site
$22.50 - $26.40/hr
Call Center / Customer Service Representative - Healthcare Program Location: Carson City, NV ... Paid training provided at the start of the assignment - no prior experience needed to get up to ...
Carson City, NV · On-site
$22.50 - $26.40/hr
Call Center / Customer Service Representative - Healthcare Program Location: Carson City, NV ... Paid training provided at the start of the assignment - no prior experience needed to get up to ...
$17.25 - $21.50/hr
The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits ...
$17.25 - $21.50/hr
The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits ...
Carson City, NV · On-site
$22.50 - $26.40/hr
At Broadway Ventures , we transform challenges into opportunities with expert program management ... Call Center / Customer Service Representative - Healthcare Program Location: Carson City, NV ...
Carson City, NV · On-site
$22.50 - $26.40/hr
At Broadway Ventures , we transform challenges into opportunities with expert program management ... Call Center / Customer Service Representative - Healthcare Program Location: Carson City, NV ...
$17.07 - $23.56/hr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Previous call center experience preferred * Previous Financial Institution experience preferred
$17.07 - $23.56/hr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Previous call center experience preferred * Previous Financial Institution experience preferred
Reno, NV · On-site
$17.07 - $23.56/hr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Previous call center experience preferred * Previous Financial Institution experience preferred
Reno, NV · On-site
$17.07 - $23.56/hr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Previous call center experience preferred * Previous Financial Institution experience preferred
EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ... The physical demands described here are representative of those that must be met by a Team Member ...
EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ... The physical demands described here are representative of those that must be met by a Team Member ...
Reno, NV · On-site
$46K - $50K/yr
EDUCATION and/or EXPERIENCE • Minimum of 3 years' call center supervisor experience or any ... representative of those that must be met by a Team Member to successfully perform the essential ...
Reno, NV · On-site
$46K - $50K/yr
EDUCATION and/or EXPERIENCE • Minimum of 3 years' call center supervisor experience or any ... representative of those that must be met by a Team Member to successfully perform the essential ...
... Call Center and its Representatives. Incumbents assist in the development of the Call Center ... The Outreach Team specializes in special programs, initiatives, and campaigns aimed at bringing the ...
... Call Center and its Representatives. Incumbents assist in the development of the Call Center ... The Outreach Team specializes in special programs, initiatives, and campaigns aimed at bringing the ...
$45K - $62K/yr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Regular communication with the 3rd party call center for updates to scripting, alerts, promotional ...
New
$45K - $62K/yr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Regular communication with the 3rd party call center for updates to scripting, alerts, promotional ...
New
Reno, NV · On-site
$45K - $62K/yr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Regular communication with the 3rd party call center for updates to scripting, alerts, promotional ...
New
Reno, NV · On-site
$45K - $62K/yr
At Greater Nevada, our passion is helping more people Live Greater, including our members ... Regular communication with the 3rd party call center for updates to scripting, alerts, promotional ...
New
$15 - $19.75/hr
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to ...
$15 - $19.75/hr
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to ...
Reno, NV · On-site
$17/hr
... are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with ...
Reno, NV · On-site
$17/hr
... are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with ...
$16 - $20/hr
The physical demands described here are representative of those that must be met by a Team Member ... The noise level in the work environment is usually moderate but can be loud at times. Team Member ...
$16 - $20/hr
The physical demands described here are representative of those that must be met by a Team Member ... The noise level in the work environment is usually moderate but can be loud at times. Team Member ...
Reno, NV · On-site
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead ... Additionally, you will handle inbound phone calls in the call center, assisting patients and ...
Quick apply
Reno, NV · On-site
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead ... Additionally, you will handle inbound phone calls in the call center, assisting patients and ...
Reno, NV · On-site
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead ... Additionally, you will handle inbound phone calls in the call center, assisting patients and ...
Reno, NV · On-site
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead ... Additionally, you will handle inbound phone calls in the call center, assisting patients and ...
Reno, NV · On-site
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead ... Additionally, you will handle inbound phone calls in the call center, assisting patients and ...
Reno, NV · On-site
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: * We lead ... Additionally, you will handle inbound phone calls in the call center, assisting patients and ...
$10.79 - $12.07
1% of jobs
$12.07 - $13.36
4% of jobs
$13.36 - $14.64
9% of jobs
$15.74 is the 25th percentile. Wages below this are outliers.
$14.64 - $15.93
13% of jobs
$15.93 - $17.21
22% of jobs
The median wage is $17.31 / hr.
$17.21 - $18.50
22% of jobs
$18.97 is the 75th percentile. Wages above this are outliers.
$18.50 - $19.78
14% of jobs
$19.78 - $21.07
8% of jobs
$21.07 - $22.36
4% of jobs
$22.36 - $23.64
3% of jobs
$23.64 - $24.93
1% of jobs
$10
$17
$24
| Aspect | At&T Call Center Representative | Verizon Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Call centers, remote or on-site | Call centers, remote or on-site |
| Industry Usage | Telecommunications, customer support | Telecommunications, customer support |
Both At&T Call Center Representatives and Verizon Customer Service Representatives handle customer inquiries, troubleshoot issues, and provide support in the telecommunications industry. They typically require similar credentials and work in comparable environments. The main difference lies in the specific employer and product focus, but their roles and skills are largely aligned.

SUMMARY
The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure proper completion of all call center duties. The Call Center Manager will be responsible for upholding Grand Sierra Resort's high service standard through the training and professional development of all Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
Monitor staff behavior, direct breaks and direct job functions to expedite all incoming calls. Direct staff in proper job functions and proper guest interaction.
Supervise working of all team members and ensure achievement of all call center objectives according to quality standards.
Provides coaching and discipline where applicable
Maintain rates & rate codes in various systems and extranets; based on information communicated by the Hotel Revenue team.
Perform property rate and inventory audits as well as audits on third party associated websites to ensure the rates and properties are represented accurately
Regularly check the input and the quality of data (segmentation, following restrictions, etc...).
Troubleshoot all system issues with/between LMS and third-party systems.
Build and maintain all necessary codes in LMS and third-party extranets for hotel processes.
Works with Training Manager to ensure all training materials are up to date and relevant
Responsible for all interviewing, hiring and coordination of training of Team Members
Maintains efficiency in staffing and scheduling for all areas under their direct supervision, creating or approving all posted schedules
As needed, they will step in to any area under their supervision to act in that capacity to help when busy or low staffed
Adjust room rate and occupancy control daily to maximize room revenue and hotel occupancy.
Maintains appropriate inventory of required supplies and promotional items.
Analyze all guest complaints and requests and ensure timely resolution for all.
Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
Oversight of all group reservations, sales contracts and data connection with third party booking systems
Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. Must possess a strong attention to detail and presentation skills.
Proficient in Microsoft Office Products: Word, Power Point, Outlook and Excel.
Ability of complex reading, writing, math, and task completion skills is required.
Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
Minimum 4 years' call center/reservations management experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
Must be able to maintain appropriate Alcohol Awareness card.
PHYSICAL DEMANDS
While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking over the duration of their shift.
Must be able to lift/carry 50lbs or less occasionally.
The team member will constantly have repetitive use of both hands. Finger dexterity of both hands will be constantly required.
Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
The noise level in the work environment is usually moderate.
Team Member may be exposed to secondhand smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Business management consulting
1,001 - 5,000 Employees
Downey, CA, US
1986