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Call Listener Jobs in Reno, NV (NOW HIRING)

Carbliss

Market Manager - Reno, NV

Reno, NV

Create, maintain and update master sales route lists which include buyer information, sales call ... You actively listen and speak with clarity and respect to build trust with customers, teammates ...

Carbliss

Market Manager

Reno, NV · Remote

$60K - $85K/yr

Create, maintain and update master sales route lists which include buyer information, sales call ... You actively listen and speak with clarity and respect to build trust with customers, teammates ...

Carbliss

Market Manager - Reno, NV

Reno, NV · On-site

$60K - $85K/yr

Create, maintain and update master sales route lists which include buyer information, sales call ... You actively listen and speak with clarity and respect to build trust with customers, teammates ...

SimonMed Imaging

Patient services specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... or call center experience preferred • Experience with scheduling, insurance verification, or ...

SimonMed Imaging

Patient Services Specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... medical office, or call center experience preferred Experience with scheduling, insurance ...

SMI IMAGING LLC

Patient Services Specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... or call center experience preferred • Experience with scheduling, insurance verification, or ...

Meruelo Group

Cocktail Server @ The Pool

Reno, NV

Promote and document orders for drinks, reciting selections of all "call", and "premium" brands as ... Listen and respond to guest inquiries using a positive, clear speaking voice. Interact with co ...

SimonMed Imaging

Patient Services Specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... or call center experience preferred • Experience with scheduling, insurance verification, or ...

SimonMed Imaging

Patient Services Specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... medical office, or call center experience preferred Experience with scheduling, insurance ...

SMI IMAGING LLC

Patient services specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... or call center experience preferred • Experience with scheduling, insurance verification, or ...

SimonMed Imaging

Patient services specialist

Reno, NV

$18.75 - $25.50/hr

You communicate clearly, listen actively, support patients and teams with professionalism and ... medical office, or call center experience preferred Experience with scheduling, insurance ...

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Call Listener information

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$10

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$24

How much do call listener jobs pay per hour?

As of May 31, 2026, the average hourly pay for call listener in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Reno, NV? For Call Listener jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Reno, NV look for? The top searched job categories for Call Listener jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call Listener jobs? Cities near Reno, NV with the most Call Listener job openings:
Call Listener jobs near you
AAA - Flatbed Tow driver

AAA - Flatbed Tow driver

AAA Northern California Nevada & Utah

Sparks, NV • On-site

$22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

.

Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. No experience required. We will train the right person. Need to have great customer service. WIlling to work 4pm-Midnight/weekends included. Earn up to $1400 each month in bonuses! Full Benefits within the first 30days of employment!
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification/ Requirements
Must possess a valid driver's license with a safe driving record
Two (2) years of experience in a customer contact role
Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience- Preferred
ASE (Automotive Service Excellence) Certification- Preferred
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS

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$22.75 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives
AAA Northern California, Nevada & Utah logo

About AAA Northern California, Nevada & Utah

Sourced by ZipRecruiter

AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact dues and services will vary slightly between clubs.

Industry

Insurance carriers

Company size

1,001 - 5,000 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

1900

Social media

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