ZipRecruiter

Log In

1

Call Listener Jobs in Reno, NV (NOW HIRING)

Peppermill & Western Village

Reservations Agent

Reno, NV · On-site

$16 - $20/hr

... who contact the Call Center by making hotel reservations and connecting calls to the correct ... Promptly answer calls and greet guests with friendly and sincere service. * listen to and ...

Avanti Destinations

Travel Consultant

Reno, NV · On-site

$20/hr

... call center. Our competitive work environment requires Travel Consultants to be able to listen to the customer's request, position products, and close sales. Responsibilities of a Travel Consultant ...

Avanti Destinations

Travel Consultant

Reno, NV · On-site

$20/hr

... call center. Our competitive work environment requires Travel Consultants to be able to listen to the customer's request, position products, and close sales. Responsibilities of a Travel Consultant ...

Five Star Solutions

Outbound Enrollment Agent

Reno, NV · Remote

$16/hr

Previous outbound calling, call center, customer service, sales, or enrollment experience preferred. * Strong verbal communication and active listening skills. * Comfortable following a structured ...

CaptionCall, LLC

Installer/Trainer Part Time

Reno, NV · On-site

$12.22/hr

... call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided * Growth ... Ability to effectively communicate in English through reading, writing, speaking, and listening

CaptionCall

Installer/Trainer Part Time

Reno, NV · On-site

$13.08 - $21.83/hr

... call Additional Benefits: * Mileage Reimbursement * Tablet Provided * Phone Provided * Growth ... Ability to effectively communicate in English through reading, writing, speaking, and listening

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Reno, NV

Call Listener information

See Reno, NV salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call listener in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Reno, NV?

For Call Listener jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Reno, NV look for?

The top searched job categories for Call Listener jobs in Reno, NV are:

What cities near Reno, NV are hiring for Call Listener jobs?

Cities near Reno, NV with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Reno, NV as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Reservations Agent

Reno, NV • On-site

Peppermill & Western Village
See more jobs at Peppermill & Western Villageexternal

$16 - $20/hr

Full-time

Re-posted 5 days ago

Job description

This position has up to a $1,000 hiring bonus
The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.
This is an in person position only.
Duties:
  • Promptly answer calls and greet guests with friendly and sincere service.
  • listen to and understand requests, respond with appropriate action, and provide accurate information.
  • Manage and create room reservations.
  • Effectively communicate with guests, coworkers and management via email and profile notes
  • Maintain a high level of attention and accuracy.
  • Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
  • Maintain an environment of respect for every guest.

Qualifications:
  • Must be at least 18 years of age.
  • High school diploma or G.E.D. required.
  • Minimum one year of customer service experience preferred.
  • Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
  • Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.
  • Must be able to communicate clearly in English.

Department Reservations Locations Peppermill Resort Hotel Employment Type Full Time

Apply