Call Listener Jobs in Reno, NV (NOW HIRING)

SUMMARY
This position will provide support and maintenance to all phone system operations. This position will also work closely with the network and security engineers to be a first line of support for firewall and network issues referred to by Helpdesk. The IT team uses a wide range of technologies to provide IT services; subsequently we are seeking an engineer with a broad range of skills and experience. This candidate should have a solid understanding of IT best practices with a focus on stability, security, performance, and capacity. We are looking for someone with deep technical skills with a focus on guest satisfaction. Candidate should be creative, adaptable, and possess strong communication skills for working with team members and clients on short notice and tight deadlines. Must be a disciplined self-starter and should be versed in proper cabling procedures with the ability to navigate ceilings, crawlspaces and areas where cable will be pulled.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
• Work with other IT team members to develop and implement strategic and technical solutions.
• Perform installations, maintenance, and updates to phone system operations and equipment.
• Execute reviews of network and firewall related Helpdesk requests.
• Participate in investigations and assist in providing solutions to improve overall monitoring, trending, and management of phone, network and security infrastructure.
• Proactively escalate and communicate service impacting issues and potential problems.
• Work with and provide communications to other IT team members to ensure cross-functional awareness.
• Maintain documentation on processes, procedures, and diagrams related to the IT environment.
• Operate monitoring of all appropriate system and security logs as requested.
• Provide first level support to internal team members and IT staff.
• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
• Familiar knowledge and experience with multiple phone system technologies, including NEC phone system operations.
• Knowledge of analog/digital phone termination blocks and wire tracing.
• Understanding of TCP/IP networking and ability to diagnose problems beyond the server or switch environment.
• Ability to manage phone systems, telecommunications fabric and phone configuration.
• Knowledgeable with call recording, call forwarding, ACD, phone trees, 12-16 button phones and call back systems.
• Ability to listen and respond to client and management inquiries in a positive and professional manner.
• Familiar with networks and firewalls, including LAN/WAN network infrastructures.
• Exceptional communication skills with the ability to convey complex information in an engaging and understandable manner, and respond to questions from diverse audiences, including managers, staff, clients, and the general public.
• Comprehensive understanding of language principles for effective oral and written communication, including the ability to prepare reports, business correspondence, and procedure manuals.
• Familiarity with interpreting instructions in various formats such as written, oral, diagrams, and schedules.
• Advanced interpersonal skills to foster productive relationships across all organizational levels.
• Skilled in time management, attention to detail while managing multiple priorities, problem-solving, and organizational techniques to ensure efficiency and accuracy.
• Ability to interpret and execute instructions effectively, adapting to various formats and situations.
• Demonstrated capability to work collaboratively and independently to achieve organizational goals.
• Strong grasp of mathematical concepts for accurate calculations involving discounts, interest, commissions, proportions, percentages, geometric measurements, and analyzing quantitative data.
• Experience with monitoring tools to identify potential failures and support forensic investigation.
• Experience running cable in overhead spaces and duct work using proper technique and best practices.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must have the following skills: coordination, analyzing, precision working, following instructions, time requirement, memorization, problem solving, independent judgment, and decision making.
• Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
• College diploma or university degree in the field of Computer Science / Electronics or other related technical degree; and/or 2-4 years equivalent work experience.
• Certifications in Networking, Security or Telecommunications (CTNS) preferred.
• Experience working in a Casino/Resort environment is a plus.
• Or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
• Must be able to maintain appropriate Gaming License
PHYSICAL DEMANDS
• While performing the duties of this job, the team member is constantly sitting, standing, frequently walking, occasionally reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift.
• Must be able to push/pull 75lbs or less occasionally.
• The team member will occasionally have repetitive use of both feet and constant repetitive use of both hands. Occasional light and firm/strong grasping motions will be required. Team member will also require occasional light and firm/strong grasping motions of both hands. Finger dexterity of both hands will be occasionally required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, mechanical equipment, and other electrical devices.
• Team member may be exposed to confined areas, extreme heat, extreme cold, wet and/or humid conditions, vibrations, solvents/oils, fumes/odors, dirt/dust, flame/heat generate devices, moving objects, high places, and slippery surfaces.
• The noise level in the work environment is usually moderate but can be quiet or loud at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• accommodations may be made to enable individuals with disabilities to perform the essential functions.