ZipRecruiter

Log In

1

Executive Call Center Manager Jobs in Nevada (NOW HIRING)

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

$65 - $90/hr

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Book Trump

Call Center Manager

Las Vegas, NV · On-site

$55 - $75/hr

Call Center Manager Regular Salary Full-Time Las Vegas, NV, US Position Purpose Provide supervision, direction and leadership in the Guest Engagement Specialist Department in accordance with the ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

Nevada Pic a Part

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

The Call Center Manager will play a key role in driving customer satisfaction, leading a high-performing team, and contributing to departmental growth. This role requires a proactive, solution ...

Nevada Pic A Part LLC

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

The Call Center Manager will play a key role in driving customer satisfaction, leading a high-performing team, and contributing to departmental growth. This role requires a proactive, solution ...

Novuskin Med Spa

Call Center Representative

Las Vegas, NV · On-site

$15.25 - $19/hr

Managing large amount of outbound calls in a timely manner Following call center 'scripts' when handling different topics Field incoming calls in a timely manner throughout shift Identify customer ...

New

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

GREATER NEVADA

MEMBER RESOURCE CENTER SUPERVISOR

Reno, NV · On-site

$45K - $62K/yr

... or call center experience, financial industry customer service preferred. * 2+ years of formal leadership experience (supervising teams, managing projects, or setting strategy) OR a demonstrated ...

next page

Showing results 1-20

All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Nevada

Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are the most commonly searched types of Call Center Manager jobs in Nevada?

The most popular types of Call Center Manager jobs in Nevada are:

What are popular job titles related to Executive Call Center Manager jobs in Nevada?

For Executive Call Center Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Nevada look for?

The top searched job categories for Executive Call Center Manager jobs in Nevada are:

What cities in Nevada are hiring for Executive Call Center Manager jobs?

Cities in Nevada with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Call Center Manager

Golden Nugget

Laughlin, NV • On-site

Full-time

Posted 24 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

158th of 164 rated casinos

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV
#li-EG1

What Golden Nugget employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply