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Executive Call Center Manager Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Call Center Supervisor

Reno, NV

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

GREATER NEVADA

MEMBER RESOURCE CENTER SUPERVISOR

Reno, NV · On-site

$45K - $62K/yr

... or call center experience, financial industry customer service preferred. * 2+ years of formal leadership experience (supervising teams, managing projects, or setting strategy) OR a demonstrated ...

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

... Revenue Management decisions. Monitor and adjust inventory for various business segments and ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

UHS

Call Center Specialist

Sparks, NV · On-site

$17.25 - $21.50/hr

The Call Center Specialist is responsible for answering incoming calls and scheduling patient ... IPM develops and manages multi-specialty physician networks and urgent care clinics which align ...

TEKsystems

Contact Center Manager

Reno, NV · On-site

$70K - $100K/yr

Partner closely with executive and operational leadership on growth initiatives. * Foster a ... Contact center management experience within a financial institution. * Experience launching ...

TEKsystems

Contact Center Manager

Reno, NV · On-site

$70K - $100K/yr

Partner closely with executive and operational leadership on growth initiatives. * Foster a ... Contact center management experience within a financial institution. * Experience launching ...

SupplyHouse

Outbound Manager

Reno, NV · On-site

$79K - $99K/yr

We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and ...

SupplyHouse.com

Outbound Manager

Reno, NV · On-site

$79K - $99K/yr

We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and ...

UHS

Medical Assistant - Call Center

Sparks, NV

$18.25 - $23.25/hr

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care ...

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Executive Call Center Manager information

See Reno, NV salary details

$29.4K

$63.6K

$109.2K

How much do executive call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for executive call center manager in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Reno, NV?

For Executive Call Center Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Reno, NV look for?

The top searched job categories for Executive Call Center Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Executive Call Center Manager jobs?

Cities near Reno, NV with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Reno, NV as of June 2026, with employment types broken down into 3% Locum Tenens, 6% As Needed, 76% Full Time, 6% Part Time, 3% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,647 per year, or $30.6 per hour.

Senior Call Center Manager

Golden Road Motor Inn DBA Atlantis Casino Resort Spa

Reno, NV • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Oversee the operations of the call center, ensuring team members execute guest service standards consistently.

  • Manage hiring, onboarding, training, and performance of a team of 25+ agents and multiple managers.

  • Monitor and report on performance metrics, call quality, and KPIs to ensure operational efficiency and standards compliance.

Job description

Overview

The Senior Call Center Manager is responsible for Call Center operations, including but not limited to Atlantis Casino Resort Spa and Monarch Casino Resort Spa. The ideal candidate will have a proven track record in a multi‑property, high‑volume call center. The Senior Call Center Manager must ensure team members are executing guest service standards consistently to maintain our Forbes and AAA Diamond status. In addition to day‑to‑day operations, the Senior Call Center Manager will be accountable for onboarding, training, consistent and accurate performance of the team, call abandonment goals, scheduling, payroll, and team member retention. The incumbent must be experienced at multi‑tasking, positive, self‑motivated, model professionalism, well‑spoken, with a high level of energy to keep the team engaged. The Senior Call Center Manager provides excellent service to all guests and team members, proactively takes initiative to complete tasks in a timely manner to meet deadlines, and exercises integrity and confidentiality. The incumbent shares in the Atlantis Casino Resort Spa support of the company’s Vision, Mission, and Values and consistently performs all functions to inspire and motivate others.

Responsibilities
  • Responsible for maintaining the Forbes Recommended status.
  • Determine and execute the Annual Business plan.
  • Budget and review, research, and analyze department revenues and expenses.
  • Create and implement department‑specific policies and procedures.
  • Maximize efficiencies and look for opportunities to improve operations.
  • Review market trends and propose necessary changes.
  • Oversee hiring, training, development, and morale of team members.
  • Manage a team of 25+ agents and multiple managers in a high‑volume, multi‑property call center.
  • Participate in all interviews and reference checks for potential team members.
  • Coordinate onboarding schedules of new team members with management and training team.
  • Oversee the development of all department training documentation and processes.
  • Manage weekly tracking of new‑hire training, retraining efforts, and “train the trainer” initiatives.
  • Partner with the Training and Performance Manager to provide final sign‑off of training before an agent is put on the live phone lines.
  • Responsible for weekly scheduling and payroll.
  • Oversee the weekly call monitoring program, ensuring each agent is shopped twice weekly and adheres to Atlantis standards.
  • Present weekly roll‑up of all performance‑related KPIs, including talk time, make‑busy time, LuxSell attempt rate, and call monitoring scores.
  • Act as the process expert for the overall reservation booking experience.
  • Serve as the escalation point for any guest or intra‑departmental issues.
  • Act as the chief morale officer of the Call Center, establishing an environment that is professional and fosters teamwork and synergy.
  • Create and manage ongoing team morale programs with the Reservations Manager/Assistant Managers and Training and Performance Manager, including metric‑driven contests, incentives, or team‑building activities.
  • Perform other incidental and related duties as required and assigned.
Qualifications
  • Bachelor’s Degree or higher in Hospitality or related field, or combination of comparable education and experience.
  • Minimum of 4 years’ experience in progressive hospitality roles or call centers.
  • Excellent communication skills.
  • Competency in standard computer and office programs.
  • Additional knowledge of hospitality programs preferred (HMS, HotSOS, etc.).
  • Must adhere to all appearance standards, including but not limited to no visible tattoos, piercings or unnatural hair colors.
Benefits
  • Comprehensive medical, dental, vision, and supplemental coverage.
  • 401(k) retirement savings plan with discretionary match.
  • Education and tuition reimbursement program.
  • Paid vacation and holiday pay.
  • Weekly resort prizes.
  • Career development and training workshops.
  • Free daily meal.
  • Internal advancement opportunities.
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