Director, Member Advocate Center
$100K - $110K/yr
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing ...
Director, Member Advocate Center
$100K - $110K/yr
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing ...
Outbound Operations Manager
$100K - $110K/yr
Reporting directly to the Distribution Center General Manager (DCGM), this role is responsible for ensuring compliance with safety, quality, and operational standards while driving continuous ...
Posted today
Outbound Operations Manager
$100K - $110K/yr
Reporting directly to the Distribution Center General Manager (DCGM), this role is responsible for ensuring compliance with safety, quality, and operational standards while driving continuous ...
Posted today
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
Quick apply
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
Customer Service Rep-Logistics & Dispatch $20-$21
Reno, NV · On-site
$16 - $21.75/hr
... call center environment. * Strong communication and problem-solving skills. * Ability to multitask and prioritize in a fast-paced setting. * Proficiency with Microsoft Office, CRM systems, and ...
Customer Service Rep-Logistics & Dispatch $20-$21
Reno, NV · On-site
$16 - $21.75/hr
... call center environment. * Strong communication and problem-solving skills. * Ability to multitask and prioritize in a fast-paced setting. * Proficiency with Microsoft Office, CRM systems, and ...
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Quick apply
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Sparks, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Inside Sales Insurance Specialist
Reno, NV · Remote
$50K - $60K/yr
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Quick apply
... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.
Dealer Trainer
Reno, NV · On-site
Maintain open communication with the Department Manager and Executive Director * Other duties as assigned Requirements REQUIREMENTS/QUALIFICATIONS * Two-year College or university; and/or related ...
Dealer Trainer
Reno, NV · On-site
Maintain open communication with the Department Manager and Executive Director * Other duties as assigned Requirements REQUIREMENTS/QUALIFICATIONS * Two-year College or university; and/or related ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and ... managed realistically, schedules are respected, and personal well-being is valued. Why chose ROC ...
Quick apply
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and ... managed realistically, schedules are respected, and personal well-being is valued. Why chose ROC ...
Customer Service Rep. Logistics & Dispatch $20-$21
Reno, NV · On-site
$16 - $21.75/hr
... call center environment. * Strong communication and problem-solving skills. * Ability to multitask and prioritize in a fast-paced setting. * Proficiency with Microsoft Office, CRM systems, and ...
Customer Service Rep. Logistics & Dispatch $20-$21
Reno, NV · On-site
$16 - $21.75/hr
... call center environment. * Strong communication and problem-solving skills. * Ability to multitask and prioritize in a fast-paced setting. * Proficiency with Microsoft Office, CRM systems, and ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and ... managed realistically, schedules are respected, and personal well-being is valued. Why chose ROC ...
Patient Billing Representative
Reno, NV · On-site
Additionally, you will handle inbound phone calls in the call center, assisting patients and ... managed realistically, schedules are respected, and personal well-being is valued. Why chose ROC ...
Additionally, you will handle inbound phone calls in the call center, assisting patients and ... managed realistically, schedules are respected, and personal well-being is valued. Why chose ROC ...
Additionally, you will handle inbound phone calls in the call center, assisting patients and ... managed realistically, schedules are respected, and personal well-being is valued. Why chose ROC ...
... call center environment. * Strong communication and problem-solving skills. * Ability to multitask and prioritize in a fast-paced setting. * Proficiency with Microsoft Office, CRM systems, and ...
... call center environment. * Strong communication and problem-solving skills. * Ability to multitask and prioritize in a fast-paced setting. * Proficiency with Microsoft Office, CRM systems, and ...
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
New
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
New
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
New
Quick apply
... call center environment. You will manage and develop frontline leaders and dynamic sales teams who serve small business customers through inbound, outbound, renewals, and consultative sales channels ...
New
Our Project Executive is responsible for profitability, quality standards and effective ... Manage, mentor, and develop project teams. * Responsible for work assignments, hiring, promotions ...
Our Project Executive is responsible for profitability, quality standards and effective ... Manage, mentor, and develop project teams. * Responsible for work assignments, hiring, promotions ...
Executive Call Center Manager information
See Reno, NV salary details
$29.4K - $36.7K
5% of jobs
$36.7K - $43.9K
13% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$43.9K - $51.2K
16% of jobs
The median wage is $58.2K / yr.
$51.2K - $58.4K
16% of jobs
$58.4K - $65.7K
15% of jobs
$70.6K is the 75th percentile. Wages above this are outliers.
$65.7K - $72.9K
14% of jobs
$72.9K - $80.2K
8% of jobs
$80.2K - $87.4K
6% of jobs
$87.4K - $94.7K
3% of jobs
$94.7K - $101.9K
2% of jobs
$101.9K - $109.2K
1% of jobs
$29.4K
$63.6K
$109.2K
How much do executive call center manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for executive call center manager in Reno, NV is $63,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,800.00 per year, depending on experience, location, and employer.
What is the difference between Executive Call Center Manager vs Call Center Supervisor?
| Aspect | Executive Call Center Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple call centers, develops strategies, manages budgets, and leads senior staff | Supervises daily call center operations, manages frontline staff, and ensures performance metrics |
| Credentials | Bachelor’s degree, management experience, industry certifications | High school diploma or equivalent, experience in call center operations |
| Work Environment | Office-based, strategic planning, leadership meetings | Frontline supervision, shift management, direct staff interaction |
The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.
How much do executive call center managers make in the US?
Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Reno, NV?
For Executive Call Center Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Reno, NV look for?
The top searched job categories for Executive Call Center Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Executive Call Center Manager jobs?
Cities near Reno, NV with the most Executive Call Center Manager job openings:
$100K - $110K/yr
Full-time
Re-posted 18 days ago
Job description
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
- Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
- Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
- Manages performance to meet and exceed team and company performance goals and KPI's such as Service Level, Average Speed of Answer, Abandon percentage, etc.
- Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
- Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
- Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
- Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
- Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
- Planning and reviewing compensation
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Ensuring detailed records of communications are kept in database.
- Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
- Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
- Other duties as assigned
Requirements
- 10 years of Call center experience in a managerial role (customer service preferred)
- Bachelor's degree preferred or equivalent combination of education and experience.
- Minimum of 7 years' experience leading high performing team
- Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
- Proven leadership and management skills
- Proven experience managing KPI's (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
- Ability to mentor, empower and develop employees
- Superb decision making and problem-solving skills
- Strong analytic skills
- Takes initiative with strong planning and organizational skills
- Excellent oral and written communication skills
- Excellent customer service skills and phone etiquette
- Flexible and able to adapt to change in a fast-paced environment
- Positive thinker, able to stay calm under pressure
- Excellent interpersonal skills with ability to work with all levels of Senior Management
- Takes initiative towards process improvement to gain efficiencies within the department
- Ability to establish and maintain effective working relationships with all levels of managers and staff
- Must possess strong work ethic for success in a fast-paced dynamic work environment
About Costco Auto Program
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
201 - 500 Employees
Headquarters location
San Diego, CA, US
Year founded
1989